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China Highlights Train Ticket Service (chinahighlightstrain.com) has a 4.7 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the streamlined booking process, noting that dedicated staff members provide prompt, professional, and highly efficient assistance with all necessary travel arrangements. Individual travelers find daily communication exceptionally smooth and reliable, ensuring that planning complex rail journeys through the foreign region remains completely seamless and worry-free. Some reviewers were not happy with occasional ticket availability challenges and sold-out options encountered during extremely busy peak travel holiday periods. A few other people also noticed unexpected discrepancies regarding first class seat availability when coordinating their international bookings with the agency.
Auto-generated from all reviews of this business. For reference only.We met our guide, Ethan, in Beijing. Ethan was timely, he was aware of queue times and managed to get us through reasonably. Ethan also was very informative with each location. My teens needed some OTC products last minute and Ethan was able to get them for us quickly too. Navigating the train station Ethan was also a gem.
Their website is very easy to use and clearly lays out the train timings and ticket options. Once the booking is placed, an email confirmation is received soon after. They will also help with transfers if needed
Very good communication, I received the ticket info on time, everything was great. The employee who assisted me was Annie and she was super professional and helpful. When I had a question at the railway station she responded on WeChat within a few seconds. Good company.
Excellent Service! At first I feel like helpless because you pay and didnt have anything but using email everything woks as my advisor (annie) says She suggest to take my train at another station to print it first and everything was fast, easy and great! Thanks!
Professional help with buying train tickets. Fast and reliable.
Excellent service especially for reserving months ahead when the booking window isn’t open yet. My agents Annie and Vivi managed to get tickets for all the trains I requested and even advised me on a better route to suit my needs. As a non native speaker I wouldn’t dream of attempting the bookings myself. Highly recommended!
Used China Highlights to book two train trips. Straightforward, good communication and allowed me to book ahead from the UK. Very pleased with the service. Recommend.
All perfect! Booked months before from Italy! 2 tickets for bullet train, to Xi'an and to Beijing.
Everything went smoothly and we were pleased with the quick and efficient service from the team - especially when we missed our train and had to rebook.
Used China Highlights to book two train journeys. Quick response and great communication. After making the second booking, I realized that I had booked the wrong month. I sent an email to China Highlights at 6pm and within 30 minutes received an email back confirming the date change. Fantastic service!
I had a fantastic experience using the China Highlights Train Ticket Service! From start to finish, everything was smooth, efficient, and incredibly helpful. Booking train tickets in China can be a bit overwhelming, especially for first-time visitors, but this service completely simplified the process. Their website is user-friendly, communication was prompt and clear, and the tickets were delivered exactly as promised. They even provided useful tips about train stations, boarding procedures, and what to expect – it made a huge difference during my trip. Every expectation I had was not only met but exceeded. I highly recommend China Highlights to anyone planning to travel by train in China. Reliable, trustworthy, and professional – they truly made my journey stress-free and enjoyable!
Recently used their services for six different train rides and can't sing their praises high enough: Fast, reliable, clear communication at every step, helpful and imaginative problem solving when tickets were not available. Will certainly use their services again.
We booked ticket from Beijing to Xian. The train arrived on time and the ride was smooth. Great travel experience for me nad my family.. Highly recomend to book with China Highlights, very friendly and quick response to my questions.
Booked 2 HSR tickets from Xian to Shenzhen, trip was marvelous, comfortable. I just wish the trip has less stop along the way. Very good travel experience for me and my son. Hope we can do it again soon. Also I wish Australia will have something similar to these HSR in China. Kudos to you guys!
In general, the service is good, the prices fair and the staff very quick to get back. However, I did not find they were very proactive in suggesting alternatives or different ways to ensure we could get tickets at this very busy time of year. Frequently they could not get tickets or we ended up in different cabins and for me (a 75-year old) on an upper bunk!
The train was on time. The ride was smooth. Booking and boarding processes were quick and efficient.
PERFECT!! They were so helpful helping organising my trip to China! I would suggest this company to everyone is planning to go to China
China Highlights are an amazing team. We have get our China high speed rail tickets throthem all the time. Any questions we just WeChat or email and they respond quickly. Always get the tickets we want and are reasonably priced.
I highly recommend booking train tickets on website of China Highlights. very user friendly and it offers competitive price. I especially appreciate the follow up friendly service provided by Vivi.
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