Best Dropshipping supplier with Lazada, Shopee, Shopify, WooCommerce, eBay, Amazon
Is CJDropshipping legit?
CJDropshipping (cjdropshipping.com) has a 3.2 out of 5 rating on OK.one, based on 628 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has replied to 95% of negative reviews; 242 of them were added in the last 12 months. Last updated 2026-10-24.
Will change agent if there is one that provides better service
Have been using CJ for half a year now. Find it very difficult to scale with them.
1. Shipping times - Tested a few orders and Aliexpress order can arrive faster than CJ shipping. They are not able to uniformly ship faster or solve shipping times as what their motto states. Some orders will take about a month to arrive from China to the US. You will need to manually track your orders to ensure that shipping, or you will face angry customers.
2. Returns and refunds - Aliexpress has a much better returns and refunds policy; their time frame is much longer than CJ. CJ's policy is a meagre 3 days for normal items and 7 days for electronic items. Beyond this, sellers will need to take the loss for defective items.
3. Customer service - Their shared agents are so overloaded with accounts that they are not able to respond effectively.
4. Prices - They claim to be able to beat Aliexpress's prices. Well this is true about 40-50% of the time when they are able to source the items. About 20-30% of the time, they are not able to source the products.
5. Stocking of inventory - Be prepared to take at least 1-3 months from you paying to them stocking the inventory. The quickest is 1 month plus with monitoring and prodding.
CJ wants their customers to scale and and place volume orders with them with their membership tiers. My question to CJ is how to with unreliable service and spotty shipping times? The only pro is that they have a 24/7 chat service. At the very least, they should live up to their claim of fast shipping times. Their system should also be able to at least track packages that have delayed shipping and follow up on these instead of requiring customers to track manually. The other pro is that they seem to package their items really well as customers have commented that the items are well packaged.
This is just for my agent Helen Li, if it wsn't for her I would have dropped the platform a long time ago. Helen is the best agent ever! I would give her 5 stars, CJ deserve only 3 stars so it comes up to 4 stars in total.
So far so good. I am still in the process of adding products to my store but the ride so far has been cool. They seem to have the products i need for my niche and the customer service is quick! Any questions i have i can get answered almost immediately by a real person. My agent Shaw is very helpful and knows her stuff.
My experience so far has been pleasant...for finding quality products within my niche for my online store. Customer service is available when needed and works quickly to resolve any issues. I had the pleasure of speaking with Hedy who was very friendly and helpful addressing my concerns.
Very helpful, walked me through everything. For some reason, i couldn't click the attached images to see the screenshots properly. apart from that great
Very good communication with agents (Vivi), good quality products and good shipping times.
Some small bugs with the new version of the platform but overall it's a much better alternative to Aliexpress etc...
Slow processing/shipping, quick customer service response
Bonnie was really quick to answer all my questions! Very helpful!
Update: shipping times would be the main problem I'm experiencing, so luckily I did not scale. Pretty much all of my complaints are about shipping as it takes quite long to update (yes, it's clearly listed on my site). Many packages are sitting at the destination airport for over a week with no update, and CJ isn't really able to provide any further info.
The platform is very easy and convenient to use. The assigned support agent (Bianca) has been very helpful. Looking forward for long term relationship with them.
Do any supervisors exist at CJ when you're having issues with your agent? Apparently no.
CJ places their agents as the epicenter between your business's success or failure and I dare you to try to get onto higher management if you're ever having issues with your agent - you'll never find one. At first things were good, however, I read the reviews of others and wonder why I can't get an agent like that? Yeri left my messages unanswered for days and I needed to keep repeating myself about them and obviously new issues arose that just kept piling up. I understand that as an agent she has multiple customers to deal with, however, days of not receiving any feedback and then a virtual argument over obvious IT errors that she claimed was intially my fault hence no assistance with resolving prior complaints, was the last straw. Everytime I tried to reach out to a representative to reach a manager or supervisor I get rerouted back to Yeri. The last agent I spoke to (Betty) simply sent a smiley face when I asked to speak to a supervisor, like what the hell?! I have customers breathing down my neck asking where their items are and when I ask Yeri... nothing. I have orders that were placed 9 days ago that still can't be shipped! I am beyond exhausted by this and really just want to be heard by an authority figure to resolve this issue since there's no way to reach out to anyone! Other than that CJ is ideal for any business just make sure your you get a GOOD agent or you're screwed.
Reply from CJDropshipping2021-01-25
Hi, we do apologize for your experiences. We have contacted Yeri timely to understand the situation. It is the IT problem, and Yeri has forwarded it to the IT team and replied to you how to solve it. Please check it. Also, you can submit a ticket to us when your agent does not rely to you timely. Here is the link: https://app.cjdropshipping.com/myCJ.html#/ticketList?track=8. Hope it helps, and have a nice day!
I've been working with CJ for a bit more than a year. The product options are infinite. Anything you want from AliExpress they can source. Their shipment options are great, but particularly CJ Packet, that is more fast and reliable than others. On the downside- sometimes getting your products connected can take more than expected.
Package arrived at Chicago O'Hare airport on Dec. 2nd. It is still there on Dec. 7th. When will my package be released and shipped to me? Can not reach the shipper or shipping company. CJPKL6211001686YQ
Reply from CJDropshipping2020-12-08
Hi, the package is waiting to be processed in the destination country. Sorry for the experience, and please wait in patience. Here is the local tracking number: 420276099274890249340613123995. Please check it at https://cjpacket.com/. Hope it helps, and have a nice day!
I work with Cjdropshipping and I am very happy with the service. They are available and responsive. I especially thank my agent Ming who is perfect. We have found solutions that allow me to ensure a very good client follow-up.
Thank you Ming
"Levin was very helpful in finding me the supplier I needed" was my original review with 5 stars.
I've updated my review as I have absolutely nothing back since my initial query. Very disappointed in cj dropshipping
