ClevGuard (clevguard.com) has a 3.7 out of 5 rating on OK.one, based on 336 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free.
Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
Auto-generated from all reviews of this business. For reference only.
February 27th is the last day of synced data! I have contacted Clevguard about the issue but haven't heard anything back yet. I thought my son did something to his phone so I reset it back to factory settings and data and re downloaded the Kidguard Pro. I check to make sure it is working correctly and on my account it shows 0/1 devices connected but when I check permissions everyihng is on and working properly according to the app. I think I am about to go with Bark!
Reply from ClevGuard2023-03-10
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Was working until 27th February. Have contacted customer services who tell me they have done an update and the team are working on it. A week later still not working.
Update have given my email address etc and keep being told it should be sorted.
Reply from ClevGuard2023-03-09
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Do Not buy this. It´s like SCAM - After several weeks withouth service
After several weeks withouth service, it´s several week now, NO ONE FROM SUPPORT ANSWER ME / CARES ABOUT.
NOTHING WORKIS FOR WEEKS. WILL YOU REFUND ME AS I UNDERSTAND THIS APP DON´T WORK!
DO NOT BUY THIS. SUPPORT DON´Y WORK
Reply from ClevGuard2023-03-09
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Support replied yesterday saying that everything was solved. But it´s not true. Nothing is working for more than a week. replied to support imediatelly asking if they are joking with me!!! stil waiting after 1 day more
Reply from ClevGuard2023-03-06
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Do not buy! it's not working! It has been more than a week that nothing works.
28th of February : it stop syncing with the target device. Device was on, premissions on, data connection. Started submitting online forms. Customer support never contacted me, never investigated anything, never emailed me or try to answer my numerous messages.
02d of March: I made a bad review in trustpilot. Next day they reply under my post. I provide the information that they need. (orde number and email) no one has contacted me.
5th of March : Many more online forms and an email has been sent. Still no sign of customer support. Still not syncing with the target device. I read the other reviews and I see that obviously there is a major issue without fix.
Outcome: It used to be a good product, but now it's broken, and obviously they cannot fix it. They even created a new page in trust pilot in order to avoid the bad reviews. Do not buy, find another company with actual support and technical team that respects paid customers.
Reply from ClevGuard2023-03-07
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Nothing works for almost a week and they say nothing about it. Support does nothing and say nothing. In the end, 1 week withouth service
Reply from ClevGuard2023-03-06
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
TERRIBLE all of a sudden, support says due to "internal update"
I have been using Clevguard for 3 years now and had no problems until the night of February 27th. There has been no syncing of data from the monitored device since late afternoon on the 27th. All permissions are verified to be turned on and correct. Device is powered on and has a data connection. Dashboard shows all permissions are turned off. Support advised on March 1st it was due to an internal upgrade and would be fixed in one day. Now, the 2nd of March I can access my dashboard but it is not properly linked to the device. Support also does not have phone number or chat function. This is absolutely ridiculous and needs to be rectified immediately!
Reply from ClevGuard2023-03-04
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
I bought the service a week ago and it has stopped to work after 1 week. I have contacted the support and they said to have had internal IT problems. After that they said I have to reinstall from scratch the application installed on the phone and they didn’t replied anymore to the support thread. I asked for a refund and still no response. Stay away from this company, wasted money and not a serious service.
Reply from ClevGuard2023-03-04
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Paid $60 for a service that's doesn't work correctly and can't get a refund. When you contact them over an issue you wait up to 48 hours for a response. SAVE YOUR MONEY AND DONT BUY
Reply from ClevGuard2023-03-03
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
there is no customer support, after their update nothing works
First of all customer support never replies back. I believe I have sent over 3 online forms - because there is no email address available to write to them and 48 have passed and over and no one has even had the decency to reply and aknowledge that they have received my request. The problem started on the 28th of February when they decided to update their online platform (other users described it as internal upgrade) - without giving a notification to the current subscribers. Since then, the connection with the target phone has been lost. All the setting are on, on the phone but shown off to the new upgraded platform. It has been very disappointing bc it was working fine till the moment they decided to do the internal update. The worst thing is that they do not reply or try to fix it. The product offers more (once it was functioning) than others, however it customer support is non-existing. Current update is that they ask me my order number and email (while I have submitted online forms directly to them) via Trustpilot, which I have provided. I read now that about the same time, other users face the same problem. There is no email communication from the company stating how this can be fixed, and how long it will take. The permissions are on the target phone and has a data connection. It is their server/new upgraded platform that cannot function. Paid clients should bot be used to test new tools.
Reply from ClevGuard2023-03-03
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
App and Web does not work after the system maintenance/upgrade
After their system upgrade their app is not working. can't sync to targeted device even all the settings and permission is correct. cannot use it for three consecutive days. I kept submitting a form to them but still the issue was not fixed. what is happening clevguard?
Reply from ClevGuard2023-03-03
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
order#2023011505025057022
The first day it seemed to work ok, then after that I have had nothing but problems. I have reached out numerous times via a form because I cant seem to find a number for them anywhere. I received one response 4 days later that I needed to uninstall and then reinstall. It then worked for about a half a day. since then nothing! I did a lot of research to find just the right company and I am a single mom, so cant really afford this but got it anyway for the safety of my child. Now I'm stuck with a product that doesn't work and no cash to find a new one.
Reply from ClevGuard2023-01-25
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Clevguard
1. Target user can know when recording surround, Screen and taking photo
2. Unable to take screenshots when surround recording is ON and during phone calls - it was possible in the older version
3. Huge delay in getting data (screenshots, photo)
4. Unable to get home page (sometimes)
5. Unable to play audio files in IOS
6. In ‘Photos’ back button at bottom. Difficult to scroll down. Should be on top as like Keylogger
7. WhatsApp - continuity is lost when checking older messages as page loads and displays from top.
8. Permissions is showing off for all features however we can still get half of the data
9. There should have been an app (IOS/Android) so that it will be easy for us to access the data
10. Even though it says complete stealth mode, app still shows everywhere in settings. Especially under permissions or accessibility
Reply from ClevGuard2023-01-14
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Clevguard has an ultimate caring customer relationship
Reply from ClevGuard2023-01-09
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support
Bought the kids guard what’s App as my son is being bullied at school. Within 10 minutes of paying I realise it wouldn’t work on my sons phone. Emailed them straight away. Customer support refusing a refund unless I pay for a more expensive laptop version. I informed them I don’t have a computer just phone and I pad so they offered to refund 60%. disgusting behaviour for a payment made 10 min befor. I will be contacting Trading and Standards and my credit card company. Avoid if you don’t want to be ripped off!
Reply from ClevGuard2023-01-05
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
I would have given no stars but this was not an option. I purchased this app under the assumption that if I was unable to use it I could return it. This is a joke because Clevguard's return policy they claim they have to lure in customers is a joke. The return policy is they have no return policy. Buyers beware if you purchase this and have any issue where you can not use this app and it is due to issues beyond either party's control they will keep your money. I was initially not an unsatisfied customer I was disappointed but not with clevguard. I wish I had never purchased this product and will do everything to tell any potential consumer who will listen that they should go with a product like myspy or bark. Any other company besides Clevguard. DONT MAKE THE SAME MISTAKE I DID, go with a trustworthy and transparent company. While it was not a lot of money to a company like Clevguard to me and my family it was.
Reply from ClevGuard2022-12-12
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Joy was very helpful - I managed to get refunded 30% and rest of the value transferred to another application. But really urgent for you to have a program for IOS similar to android if possible
Reply from ClevGuard2022-10-12
Hello,
Thank you for sharing your experience, we will try our best to provide our customers the best service.
Wish you a good day!
Clevguard support
Hi,
I purchase Clevguard for whatsapp and install 3 days before in Target phone but still not data received on Dash boad, Dash board saying target phone once connect internet you will receive the data but target ph is already connected with wifi with high speed, Customer support also not responding
Reply from ClevGuard2022-10-08
Dear customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Please stay away from the scammer's company, they clearly mentioned 30 days money back but they started playing with there refund policy which is ridiculous.
Please stay away I am creating case with PayPal hope I will get refund because there system dont work as they mentioned
Order Number: 2022091319421250790
Reply from ClevGuard2022-09-15
Dear customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
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