ClevGuard (clevguard.com) has a 3.7 out of 5 rating on OK.one, based on 336 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free.
Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
Auto-generated from all reviews of this business. For reference only.
Not everything works. After every update you have to re install again on target phone. Customer support is not 24/7 and often you need to wait a couple of days. When they do react, they always give standard answers and say that you need to re install. Or they only answer half of your questions so you need to contact them again and wait a couple of days. A lot of problems and technical difficulties. It seems they use your target device for scamming you. Dont bother to buy!
Reply from ClevGuard2024-03-06
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Will not work 85% of the time. Takes 8-10 minutes to connect EVERY time I attempt to use it. Then, when "connected" it doesn't transport you. It is beyond frustrating and I would not recommend this tool to anyone.
Reply from ClevGuard2024-02-23
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Detailed Feedback about Clevguard or Kidsguardpro:
I have been a user of Kidsguardpro for almost 20 months now. However, unlike my previous subscription experience, my current one-year subscription has been riddled with issues. Regrettably, I have found the resolution process for these issues to be largely ineffective, with the support team consistently attributing them to my network or connectivity rather than providing constructive solutions. Despite providing ample evidence of the issues I've encountered, there has been a reluctance to acknowledge them, leading to repeated blame on connectivity issues.
Over the past 6-8 months, I have been forced to reinstall the app on the monitoring device approximately 50 times. This process is particularly challenging for me as I am unable to access the device physically and must install the app remotely. Despite reaching out for support through over 100 emails, the issues persist.
One significant limitation I have encountered is the app's reliance on WiFi networks. While the support team has advised that the app functions primarily in WiFi networks, there is no option for customers to choose data upload via mobile networks. Additionally, features such as live surround listening and live camera access are absent, and the app's claim of functioning in stealth mode is questionable, as users can detect activity when accessing critical functions like Live Screen, Live Recording, Recording Screen, and taking photos.
Below, I outline the pros and cons of each functionality based on my 20-month experience with the app:
Cons:
1. Logs: Logs stop working at specific times every day, often only showing locked and unlocked screen activity. Restarting the device is required to resolve this, but the issue remains unresolved.
2. Call Logs: No call logs are showing, despite functioning properly with my previous subscription.
3. Photos: After each reinstall, previously uploaded photos are duplicated, and after the latest upgrade, photo uploads have ceased.
4. Video Preview: Similar to photos, all video previews are uploaded again after each reinstall.
5. Keylogger: Does not record built-in app activity, such as notes.
6. Geofence: Default maps display US maps, and configuration is challenging, with inaccurate search functionality.
7. WhatsApp: Screenshots are not updated or captured when connected to the mobile network.
8. Live Screen: Rarely functions properly, and users can detect access.
9. Record Surround: Users can detect recording activity as a mic icon is displayed until recording completion.
10. App Calls: Only one-way recording is possible, and the other party's voice cannot be heard.
11. Record Calls: Sometimes fails to work when connected to the mobile network.
12. Record Screen: Users can detect when screen recording is initiated.
13. Take Photos: Users can detect photo capture as the camera icon flashes on the status bar.
Pros:
1. Introduction of many new features compared to previous versions, such as Logs, Live Screen, App Calls, Record Calls, etc.
2. Unmatched features, if they function properly, including Logs, Call Logs, Record Calls, Live Screen, Keylogger, Take Photos, Capture Screenshots, and App Calls.
While I haven't used any other similar apps for comparison, as a customer, I expect an app to operate in stealth mode and deliver on all advertised features. Despite its shortcomings, I appreciate Kidsguardpro for partially meeting my requirements. I must commend the support team for their responsiveness, although many issues remain unresolved.
Reply from ClevGuard2024-02-22
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
I like because it has real person support. Mine is Kaylee.
Reply from ClevGuard2024-02-07
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support
It's been almost a month since I bought this software and it didn't meet my expectations, I've already asked for a refund, don't even download the product and they deny the refund, advice don't buy a trial product.
my order number: 2024010305510380238
Reply from ClevGuard2024-01-22
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Very Misleading Advertising or should I say FRAUD, because it's intentional. after purchase, I got to see a new set of rules that weren't in the advert opposite to what was advertised on their page. I sent them an email for a refund less than 10 minutes after the purchase when I saw the new rules, for my 168.82 British pounds refund, they responded by telling me I read the advert for Andriod instead of IOS, I then took a screenshot of the advert on their website, and sent to them, with it showing the ios and not android. this was on the 6th of December 2023, since the day I sent the screenshot till now they have been ignoring my emails with no single reply. I am yet to still have my refund.
Order number: 2023120612111546743.
Reply from ClevGuard2024-01-17
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
absolute rubbish, have cancelled subscription just wish I had not bought 3 months up front...iphone only via pc so phone has to be plugged into pc. NO CALL HISTORY SHOWS-NO SEARCH HISTORY SHOWS, I have used free apps with the same functionality.
Extremely misleading advertising.
Reply from ClevGuard2024-01-09
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Product never worked and refused refund request. Didn’t reply to emails.
I purchased a three month trial and it didn’t work at all. I emailed within 6 hours of purchase to ask for a refund and kept receiving out of office replies telling me that the company was closed due to public holidays. I persevered and eventually received a reply a week later refusing a refund and giving links to all the online guides I had already used. I couldn’t get any help from them and no money back. £60 totally wasted on a product that never worked.
Reply from ClevGuard2023-12-27
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
After installing the app, there were a lot of bugs and the data was mixed up. Not a proper view/scroll of the view it jumped from bottom to top. Even though in the service was mentioned that Whatsapp was included it wasn't fully included just partially. The cherry on top was when they requested also to repeat the installation procedure because there were a new update instead of auto update in the background.
Reply from ClevGuard2023-12-13
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
EDIT: After posting this review Kid Guard offered me a refund IF I would change my review to 5 stars or remove it.
Teens are smart. I realized that even though I have access to my daughter's phone, she deleted all the messages she didn't want me to see. They might just be something silly, but I wanted to be able to check in once in a while and make sure there was nothing concerning. I was concerned for her safety and instead of finding help, I wasted money and time fighting with 2 companies that had been recommended in online reviews.
I purchased 2 different programs (Mspy and KidsGuard Pro) that I thought would allow me to see deleted messages. Neither one worked as expected and both companies were terrible to work with when I tried to get help and then a refund.
Mspy says on their website that they provide screenshots and a keylogger. They claim you can “Monitor every keystroke & every tap”. These features are only available on a jailbroken phone, but that is not made clear. It would be nice if there were a clear chart explaining the many options.
Once I figured out that the option I purchased was not going to do what I needed (because my daughter’s phone could not be jailbroken), I was offered other options to switch to. None of these options actually does what I need either. I explained that multiple times and was told over and over that I could not receive a refund. One of the reasons given was that refunds could not be issued when “a user does not accept technical assistance. I had declined the technical assistance because they had confirmed that the program did not do what I needed it to so it was pointless to waste time trying to install it.
Since the money was already lost, I scheduled a tech assist appointment (the only way to switch options). The first appointment was a week and a half away so they offered to freeze my subscription until then.
The option I am going to switch to says it will track text messages and call logs, but deleted messages are not distinguishing from undeleted ones, and if they are deleted too quickly it will not have a record of them.
Whenever I close mStar, I need to restart my computer to be able to open it again. If I leavet it open the screensaver lock does not work.
I purchased mAssist without intending to, and I’m normally pretty careful about checking things like that. I have 2 separate charges on my account, one for $31.49 and one for $28.50.
EDIT: I had the scheduled tech appointment and wasted an hour. The technician was not even able to get the program installed. Asked again for a refund and was told no.
I also tried the Kid Guard program. My experience started with paying for the program and not being able to access it. I was then told that they had closed the payment channel I used and they would give me a month for “free”. So it seemed sketchy from the start.
It was not clear to me when I purchased, but apparently when you purchase KidsGuard Pro it contains four programs: KidsGuard Pro for Android, KidsGuard Pro for iOS, KidsGuard Pro for iOS RT, and KidsGuard Pro for iCloud. You can switch between them, but only use one program at a time. The website does not offer a chart or any clear explanation of what each program monitors. I was under the impression that I would be able to see screenshots and have the keylogger feature, but I was not.
I purchased KidsGuard Pro for iCloud thinking that that would be the easiest solution, only to find out that it did not offer monitoring for text messages and calls so it was useless for what I needed. KidsGuard Pro for iOS RT only works with jailbroken phones, so my only option was KidsGuard Pro for iOS.
I switched to that, and it took several attempts to get the wifi connection to work, so I was connecting to my daughter’s phone daily with a USB cable.
It uses an itunes backup and theoretically is able to check text messages and call logs. While the backup is loading, there is always a message saying to be prepared for it to take hours.
However none of her deleted messages show up. I have intentionally sent messages to her and then gone on her phone and deleted them. Even when they still appear in her “recently deleted” folder, they do not show up on KidsGuard. I was told this is because the data is quickly overwritten. This doesn’t seem to make sense because I could still see the messages on her phone.
I was told, “Please kindly notice that the deleted data on your target device is easily overwritten by filling in new data, turning off the phone, or other operations. Once the data is overwritten, no data recovery tool can help. So sorry about this.”
The messages that I was able to see (the undeleted ones that I could already see on her phone) all showed up in a different time zone which was confusing.
Also, when Kid Guard is open, my computer does not automatically lock after a minute, which I have it set to do.
Reply from ClevGuard2023-11-13
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Well the watsap programme ro protect my daughter worked for about a week then didn't.
The video only worked once. I asked for a refund and they said it wasn't their issue but mine so no refund.
I argued for 34 emails and they offered me 30% back. I formatted my daughters phone then reinstalled it again. It worked for a week then stopped again. They refused a refund again them after 3 weeks in total I got my refund. After that I looked online only to find this company do this constantly. The positive reviews are from employees.
I told them from the get go I am dissabled with learning dissabilites . Although when it comes to phones computers etc I'm fairly good. They basically made me beg for a refund and I believe I got more than most other people. The programmes don't work after a short time and they will say its a you issue and not them. They also try and make you buy other products by them.
This is the onky site that says they are legit, many others say they are scammers.
THEY ARE SCAMMERS
They said I would receive the refund within 2 hours of getting the email confirming a refund.
The reply they sent when I didnt get my refund for days was ... (we never said it would be in 2 hours)
That was their reply to me, and their reply that someone would be in touch .... Well that's all they said.
SCAMMERS
Reply from ClevGuard2023-09-13
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
This company is a complete scam. Any positive reviews are left by employees. Do not purchase PLEASE! It does not work as advertised and they will just continue to offer you 60% back to make you go away and they make a $50 dollar profit for useless software. Run away from here.
Reply from ClevGuard2023-08-22
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
I purchased to protect my teenage daughter from social media exposure I found out 2 hrs after placing order she was lying in the ER of Jefferson taking last breaths after being victim to hit and run drunk driver. My son lying next to her. Victim as well… they both passed within hour.
I simply have asked for refund as service was and wouldn’t be used after this horrific experience.
To no avail…CLEVGUARD won’t entertain a response
Please help my husband and I by doing the right thing and refund asap. We don’t have much. Those funds need to go towards my children’s burial
Sincerely: REFUND!,
Fran Miley
6103148932
Reply from ClevGuard2023-07-26
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
i downloaded clevgo and hooked up phone the app worked ok for the demo but got really shady after ... it locked me out of google account and would not let me log in via my google accounts to pokemon ... which disables adventure sync ... i tried to get them to help me remove it to no avail .. had to do a complete reset of the phone it installed something i could not remove ... beware of the app ... also it randomly kept accessing all my permissions. I have been in contact and keep getting the run around! No way to remove the app file from the phone has been given
Reply from ClevGuard2023-07-26
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Product stopped working like other customers have stated.
Product (kidsguard) worked wonderfully until February 27 like other users have stated. It is now June 26 and it still doesn’t work. They did offer me 60% refund for my year’s subscription but there’s no date to have it up and running again according to their customer service. I’ve decided to go with another software because of this and won’t be back.
Reply from ClevGuard2023-06-27
Dear Customer,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard support
Read their refund policy because there is no refund, they dont accept that you dont like their product. I am not advicing it
Reply from ClevGuard2023-05-22
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Kidguard Pro issues with multiple phones on dashboard
I will say the product is good. However I have several children, who all have the same phone and when I tried to add these multiple phones to my clevguard dashboard, it automatically deletes the the first phone that I added to accommodate the second phone I wanted to add. When I reached out to clevguard via their "contact us" form informing them of the issue, their solution was for me to open another account and add the second phone to that account, stating that the system was confused because both phones were the same model. This response was less that helpful, I have used many platforms like this and I have always been able to add multiple device's to a single account. so the clevguard tech support response in this instance was very poor! I will update, but hoping that such a great product is not undermined by poor possibly outsourced third party tech support. there is no use spending several hundred dollars on a product that wont function as it should. Also with a two day turn around on email response (advertised), not very good. At least have a chat function! .........Update 4/24/2023. Still no resolution after multiple email conversations with their less that adequate customer support.
Reply from ClevGuard2023-04-17
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
They just decide who to serve or not. Target is a Samsung s21. Use to work. Stopped, between March/12 and 13 resume work (after 2 weeks of not working due to a ClevGuard update!!!). As I told, resume o work on March/12 and 13 and it stopped Sundance without a reason. Can you tell to this community why it stopped ?
Reply from ClevGuard2023-03-29
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
Scam - this guys can not monitor a Samsung S21!
Weeks without working. Suddenly it worked for 2 days, and don’t know why starting from March/13 it stopped again. They are lost. They don’t know what to say. It’s a scam … said to me they will refund 30% !!! I want all the value. In the end… it worked for 2 days after weeks without working (sync data) … I think they don’t know what they are doing.
Reply from ClevGuard2023-03-20
Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this.
Thank you for your kind understanding.
Best regards,
Clevguard support
I have been testing the application for two months and everything is going very well. When a difficulty has arisen the support staff has helped me. They have good attention. The product does what it says.
Reply from ClevGuard2023-03-17
Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support
mSpy
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eyeZy
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XNSPY