ClevGuard (clevguard.com) has a 3.7 out of 5 rating on OK.one, based on 336 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free. Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
Auto-generated from all reviews of this business. For reference only.I love the direct communication that was provided via email.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
This company is total garbage. I bound the phone for services but it didn't stay bound. My daughter ended up going out and getting drugged by some guy and was lucky to find her way home. I'll never trust this crappy app again. They had no problem taking my money but doing what they claimed they couldn't get it right. Sad
Dear Customer, Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Avoid, unless you want to lose money. It does not work as advertised. Besides that, the way it is promoted is very suspicious as well. for example, they will advertise you have a promotion of yearly subscription for only 49.99. then when you provide your credit card, suddenly 100+ dollars is deducted. and later on when you ask for an explanation, they tell you that 49.99 is a small part of the plan, but in order to subscribe for the program itself you need to pay 100+ dollars. that's like Mcdonalds advertising burgers for 50 cents but when you order one youre asked to pay a few dollars because that 50 cents only refers to the lettuce inside. after their reply, nobody contacted me. so theyre just putting on some "show" to let people think they care.
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
Great customer service. Sara was very helpful, professional, and quick to resolve my issue. I appreciate the support and had a smooth experience with ClevGuard.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Im happy with the KidsGuard Pro program,it does it job as promised, I wish it wouldnt be necessary to access the target device everytime it needs an update. Also the voice messages on instagram still are not working at me,even if i reinstalled the program. Customer service is reliable. Since i started used this program, Sara was very helpful and prompt. I always appreciate her faat response and help. Definitely recommend it
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Very quick reply good service from Joy. Using kidsgaurd pro very useful
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Great app, Ivy from the customers service did an ablsoute amazing job, i am happy Greetings
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Nina , Is Always available to assist and knowledgeable. Thanks
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I received an excellent attention to my claim, through the web page, Kaylee has demonstrated a great customer focus, and orientation to solve my problem
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Do not buy this application!!!!! They’re selling you a product which is difficult to install, (you need a BSC in IT ) What is not simple to install is useless software! And do not call me !!! I am losing my time with you on the phone!!!! I would like a refund !!!! Thx !
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
Although I want a full refund but Sara gave me a good option instead. I Appreciate the quick response to this matter.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Joy, was really helpful!! Every time I have issues while using kidsguard pro, Joy out there resolves. He is patient and understands the problem well!
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I have my problem resolved, no need for more emails or another contact, I feel happy with the resolution
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Theyvwere willing to answer all.of my questions to help.me make an informed decision on their software.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I bought this product and it is tremendously FLAWED. Not many of the services even work most times. It shows the targeted devices as offline/not in use, when the device is online and in use. It does not track most of the phone calls, or record them. And it does NOT capture the text messages, location history most of the time. It really is a total waste of money for what the company advertised. It is a complete rip-off and I advise others to pay attention to the BAD reviews because they are real people who have spent their hard earned money on a falsely advertised tracking app. Buyers beware.
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
Excellent service. I have mistakenly paid twice due to my mistake, but the Maise have quickly attend to my matter and solved. I got my refund in one day. Thank you very much Maise😊
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I have good experience with after sale service. App not worked on phone. I went to support and meet 'Kaylee', she gave me all possible options.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
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