Thank you Dora for great support
Reply from ClevGuard2025-12-04
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
About ClevGuard
Data updated- Website
- clevguard.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 115 reviews
- Replies to negative
- 100% (97/97)
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Is ClevGuard legit?
ClevGuard (clevguard.com) has a 3.7 out of 5 rating on OK.one, based on 336 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free. Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
Auto-generated from all reviews of this business. For reference only.What people say
Thanks Elizabeth for fast response
Thanks Elizabeth for fast response. Greatly appreciated. Keep it up.
Reply from ClevGuard2025-12-01
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Thank you Sara
My great experience was thanks to your representative Sara who, in a timely matter, responded to all my inquiries followed it up and with great efforts, found a mutual agreeable solution to my issue which leaves me satisfied.
Reply from ClevGuard2025-11-27
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
One of the worst services
One of the worst services: after installing it on the targeted devices, it automatically disconnects within 2-3 days. I thought the issue was with the device, but nah, it's their software, cause I tried it on another device and had the same problem. When I asked for support, they said to install the device on the targeted device again, like what? It's not pretty obvious.
Reply from ClevGuard2025-11-25
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
Very kindly professional.
Reply from ClevGuard2025-11-24
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
thank you Ivy so much support full
thank you Ivy
Reply from ClevGuard2025-11-19
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I am extremely disappointed with Clever…
I am extremely disappointed with Clever Guard. I purchased the product hoping it would work across two phones, but I was never able to get it installed or working on the second device. I followed all the instructions and even spent a significant amount of time trying different setups, but nothing worked. The installation guidance is minimal, and for a product this expensive, the support and clarity should be much better. What frustrated me even more is that only after you start using it, you realize you need to purchase extra subscriptions to monitor other apps like WhatsApp. This was not made clear up front, and the costs add up quickly. For what the product offers, the price is far too high. I canceled one of my subscriptions within 30 days and expected a quick refund, but none was issued. The second subscription wasn't canceled in time because I was too busy trying to get the product to work, meaning I lost even more money. The second device was never linked, never worked, and the system should clearly show that — yet I still wasn't refunded. After wasting so much time and money, I cannot recommend Clever Guard to anyone. The product did not work as advertised for me, and the overall experience has been incredibly disappointing. I will not be using their services again.
Reply from ClevGuard2025-11-18
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
Je déconseille leurs services
Je déconseille leurs services. Je n'ai pas réussi à configurer le logiciel sur mon iPhone, car le transfert bloquait à 50% à cause d'un problème lié à leur logiciel. Cela est survenu seulement après avoir acheté leur service. J'ai ensuite demandé un remboursement qu'ils ont refusé. Puis, ils m'ont dit que, exceptionnellement, ils pouvaient me rembourser seulement 50%. C'est une arnaque. Heureusement, j'ai payé avec PayPal et j'ai pu être remboursé à 100% à travers eux. I do not recommend their services. I was unable to configure the software on my iPhone because the transfer got stuck at 50% due to a problem with their software. This only happened after I purchased their service. I then requested a refund, which they refused. Then they told me that, as an exception, they could only refund me 50%. It's a scam. Fortunately, I paid with PayPal and was able to get a 100% refund through them.
Reply from ClevGuard2025-11-18
Dear Customer, Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
Very good customer service from Maisie.
Very good customer service from Maisie. She was patient, respectful, and helped me resolve my refund request quickly. I really appreciate her professionalism and kindness.
Reply from ClevGuard2025-11-13
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
BEWARE OF THIS COMPANY
BEWARE OF THIS COMPANY! They advertise a 30 day free trial but when I clicked on the link and provided my card information (in order to get the 30 day trial) the site automatically charged me for an annual subscription! Very shady company imo. The website is very misleading and makes you think that you can monitor text messages in "real time" - however, the target device AND the device you are using has to be on the same network. The only other way to view text messages remotely is if your child "backups" their phone to the icloud! What a joke! I literally had the software installed for maybe 1 HOUR and then realized that it wasn't for me and they refuse to refund me the money that was mistakenly taken out of my card. STAY AWAY FROM THEM!
Reply from ClevGuard2025-11-11
Dear Customer, Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
Instant support from technical support…
Instant support from technical support by Sara and software is performing as per requirements and i am fully satisfied
Reply from ClevGuard2025-11-10
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
The team is very very helpful seriously…
The team is very very helpful seriously best team
Reply from ClevGuard2025-11-06
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Beyond Expectations
Let me start off with the fact that I was a little aggravated when I first contacted customer support concerning my ClevGuard KidsGuard Pro subscription. From the very first response by Sara, I could tell she was genuine. We responded to each other several times. Each time she showed more and more professionalism and concern for my position. She explained everything clearly and in the end, I was reminded that there are still people that genuinely care. I am 100% pleased with how Sara handled it.
Reply from ClevGuard2025-11-03
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Good support espexially from ivy
Reply from ClevGuard2025-11-03
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
It works, you should be knowing how to use.
I have been using it for more than 2 years, and it works exactly it claims. Few additional steps and you can make it discreet completely. It has everything one think of any tool. There are some bugs/improvement here and there and ideally they should take it happily from customer and improve that as well. Ada helped me on few occasions when I struggled with issues.
Reply from ClevGuard2025-10-30
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Great customer service from Maisie!
Great customer service from Maisie! She sorted out my Kidsguard Pro issue pretty fast.
Reply from ClevGuard2025-10-24
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Support related to refund.
You support team's (Ada) ontime reply and explanation is good.
Reply from ClevGuard2025-10-24
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
The issue was addressed in real quick time
Reply from ClevGuard2025-10-23
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Always an excellent service
Reply from ClevGuard2025-10-21
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I had an issue with my KidsGuard Pro…
I had an issue with my KidsGuard Pro subscription, and Maisie helped me quickly and professionally. She arranged a full refund for me and kept great communication throughout the process. Really appreciate her support!
Reply from ClevGuard2025-10-13
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
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