Click2refund (click2refund.com) has a 4.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff for guiding them smoothly through complex flight compensation processes from start to finish. Consumers genuinely appreciate the efficient handling of their airline claims, noting successful outcomes and prompt resolutions that relieve a lot of stress.
However, some people mentioned having to chase the support team for updates or experiencing awkward communication delays while waiting for their cases to progress. A few consumers also noted waiting significantly longer than initially expected to successfully resolve their airline issues or receive their due refunds.
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I am pleased to say that my experience with Click2refund has been very positive. I received a better compensation than I would have if I had tried to handle it on my own, and the experience was stress free and easy. My claim manager, Boris, was always very quick to respond to any questions and was helpful all throughout the process. The process takes time, but the result is very satisfactory. I would recommend click2refund and would use them again if ever needed.
Contacted Click2Refund and filled out claim after BA flight cancellation and long delay last March when travelling to Istanbul.
Company managed to get full refund minus their stated percentage within 6 months, so I was delegated. There was initial delay but after getting in touch with our contact agent Fred Brady, the money was transferred directly into my account with three days.
My contact at your company, David, was very courteous and very helpful. The reason for only four out of five stars was that I had to chase the company up over the refund; once I did so it was available almost immediately, through David's help, but I wondered how long it would have taken had I not got in touch.
Click to refund really helped me get reimbursement for flights which were cancelled in Lisbon . It was in August and we got the money in Dec 2025. Throughout Emma helped us with details and kept us updated
When my flight was delayed, I didn’t realize how complicated the compensation process could be. Fortunately, I came across Click2Refund. They handled the entire process professionally on my behalf, so I didn’t have to deal with any stress. I was kept informed at every stage and was very satisfied with the outcome. I would definitely recommend their service.
Highly recommended! We were stranded at Heathrow waiting for a British Airways flight for more than four hours. They handled the entire process efficiently and without any fuss. Frankly, I was skeptical at the beginning but they turned a delayed flight into a lump sum. Special thanks to Sarah for her patience and swift replies.
I had the best experience with Click2refund, as I had a delay on my flight from Heathrow to Kenyatta Airport (Kenya) which lasted for more than 8 hours. I contacted click2refund and they handled my claim from start to finish without me doing or paying anything. Fred Brody dealt with my claim so I had someone to contact everytime during this period. Great experience.
My British Airways flight from WAW to LHR had a big delay because of so-called ''technical problems''. British Airways has told me that I couldn't get compensated.
Then, I sent my case to Click2Refund. Thanks to Click2Refund's resilience, while British Airways rejected me, their legal team pushed the case in Britain and won for me!
Other than that, I was fairly pleased with their response time and their commission rate upon completion. If I EVER have any problems of the same kind, I will surely use their services once again.
My most sincere thanks, Click2Refund!
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