Click2refund (click2refund.com) has a 4.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff for guiding them smoothly through complex flight compensation processes from start to finish. Consumers genuinely appreciate the efficient handling of their airline claims, noting successful outcomes and prompt resolutions that relieve a lot of stress. However, some people mentioned having to chase the support team for updates or experiencing awkward communication delays while waiting for their cases to progress. A few consumers also noted waiting significantly longer than initially expected to successfully resolve their airline issues or receive their due refunds.
Auto-generated from all reviews of this business. For reference only.I can honestly say that this company works. I was skeptical but gave it a try after my flight was delayed for 5 hours. After a few months I recieved compensation back and would no doubt use them again. Thank you especially to Simon who helped and advised me through this quite easy process of standing up for your right to be compensated.
Highly recommended! We hardly ever fly, and now we had to wait over 3.5 hours at Schiphol for a British Airways flight of less than an hour. And on top of that, we flew to a different airport in London. When filling in all the details for click2refund, I was a bit skeptical. We had to enter quite a lot of information, and I wasn't even sure if we qualified. But now, about 4 months later, it turned out to be more than worth it. We received €700,- compensation, much more than we expected! Special thanks to Ivan who guided us through this process.
It was a great experience for me with click2refund. Ms Eli helped me to solve all the issues for the compensation. I really appreciate ms Eli's effort and the click2refund team who solved my issue ASAP. Thank you
I had a great experience with this airline refund company. From the start, their process was clear and easy to follow, which made a stressful situation much more manageable. Their team was responsive and kept me updated throughout the entire claim process, so I never felt left in the dark. What impressed me most was their professionalism and persistence. Even when the airline was slow to respond, they handled everything on my behalf and ensured my case kept moving forward. In the end, I received my refund without having to deal with complicated paperwork or back-and-forth communication. Overall, I highly recommend this service to anyone dealing with flight cancellations or delays. They save you time, reduce stress, and significantly increase your chances of getting the compensation you deserve.
The help was quick, without additional complications and for a reasonable fee
Everything was clear and connection fast!
This website is legit if you have problem on your flights delayed your compensation will be delivered to you in just few days
I am very grateful and happy with the service of the company Click2refund but above all with the agent Fred Brody, who at all times responded kindly and quickly to all my doubts. The objective of reimbursement of the cancellation of the flight along with the return of adjacent expenses in the time estimated by the company was met. Again, thank you very much for your help.
Super smooth and professional experience. I received my money clearly and transparently, and the 29% fee felt well‑deserved. I honestly didn’t expect this level of service, but Jamie was incredibly helpful and super responsive throughout the process. Thank you!
Not a lot of work on my end for a refund...definitley worth it! No headaches!!
I am a little late with this review, but I must say I honestly didn’t expect much at first—and I was pleasantly surprised by how well it worked out. Back in September 2025, we had a trip booked from Brussels to Lisbon, and our flight with TAP Portugal was cancelled and ultimately delayed by about five hours. This completely disrupted our plans for the day of departure. As a Belgian living in the U.S., I was aware that passengers can be entitled to compensation for this type of delay, especially since we were a party of five, so the potential reimbursement was worth looking into. After researching a few options, I came across Click2Refund. I submitted all the required information, including boarding passes, IDs, passports, and a detailed explanation of what happened. The website clearly states that claims can take some time, so I knew upfront that patience would be required. I was contacted once around November to provide some additional information, and after that I didn’t hear anything for a while. In February, I decided to follow up—and to my surprise, the airline had already accepted the claim. I was asked to provide my bank details for the deposit, which I was initially hesitant to do. After doing some research and confirming everything seemed legitimate, I went ahead and submitted the information. Shortly after, I was informed that the reimbursement amount was €2,000 (€400 per person), minus a 29% fee for their service. While the fee is noticeable, I honestly don’t think I would have pursued the claim successfully on my own—and many people simply wouldn’t bother at all. In the end, it was meaningful compensation for the loss of a vacation day, and the process itself was straightforward and easy to manage. Overall, the service delivered exactly what it promised, and the outcome exceeded my expectations. Two thumbs up—I would absolutely recommend Click2Refund.
I used Click2Refund for the second time and they delivered again. The process did take a while, but they kept things moving, handled the legal side properly, and in the end I received my compensation. Overall, it was worth the wait. Clear communication, reliable service, and a solid outcome. I’d definitely recommend them if you don’t want to deal with the airline yourself.
Excellent service. It took a while, but I was finally compensated for my flight delay. I spoke with Kevin, who was very kind and professional.
Fantastic service. Ivan really helped me out with clear directions, prompt responses to my queries and quick action. He was extremely courteous, patient and professional. I successfully received a refund of Eur 200 for my delayed flight in about 3 month's time. Quite frankly, initially I wasn't even sure if this was a genuine service ! Keep it up!
I had a delayed BA flight due to weather conditions, and as a result I missed my connection. I consulted click2refund to help me get back my expenses after I got home. The first outcome was negative, so they took it to a higher legal level. It took them time, but the result ended possitive. The communication was accurate and pleassant. I really would consult CLICK2REFUND again if I would have another ✈ issue again!
I had great experience with click2refund company, they helped me and I get my refund even I forgot about it. I recommend this Company 100% as soon as possible when you have problem during flights' traveling.
Helped by Boris Walker, did a great job and helped me get a compensation for my flight delay. You can do it yourself, but it will take you a lot of effort. You can simply do it through this website and they only take a share of the compensation amount after receiving it from the airline.So no upfront payment needed
I have had two cases handled by them. One is solved ( many thanks to Boris for all the help ) but the other one against Lufthansa is taken to the court and not sorted, yet. It's a one year waiting so far...and a bit frustrated feeling, thought. I know they are doing their best anyway.
I had a very positive experience with Click2Refund. The entire team was professional, transparent, and supportive throughout the process (SPECIALLY FRED). Although the case took quite a long time to be resolved, this was entirely due to delays from the airline — not Click2Refund. They consistently followed up, kept me informed, and handled everything with great professionalism until the compensation was successfully received. Highly recommend their service if you need help with flight compensation.
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