About Click2refund
Data updated- Website
- click2refund.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 108 reviews
- Replies to negative
- 9% (1/11)
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Is Click2refund legit?
Click2refund (click2refund.com) has a 4.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff for guiding them smoothly through complex flight compensation processes from start to finish. Consumers genuinely appreciate the efficient handling of their airline claims, noting successful outcomes and prompt resolutions that relieve a lot of stress. However, some people mentioned having to chase the support team for updates or experiencing awkward communication delays while waiting for their cases to progress. A few consumers also noted waiting significantly longer than initially expected to successfully resolve their airline issues or receive their due refunds.
Auto-generated from all reviews of this business. For reference only.What people say
AVOID THIS COMPANY!!!!
AVOID THIS COMPANY!!!! My flight was delayed more than 3 hours. I submitted all the required documents for myself and two other passengers, but I have received absolutely no updates for over four months. I have tried contacting them multiple times to ask about the status of my claim, but I have received no response whatsoever. I genuinely feel like I’ve been ghosted. I definitely would not recommend this company. The worst part is that you simply cannot get in touch with anyone when you need an update about your claim. Look for other companies if you don’t wanna be ghosted!!!!!
Great help...
When my flight was delayed by more than 5 hours, I remembered that a friend of mine had gone through the same thing and received compensation because of that delay. I called my friend right away, told him what had happened, and asked what he had done to get his compensation. My friend had left the entire process to Click 2 Refund and simply waited for his compensation to arrive. I immediately filled out the form to start the compensation process. They asked me for the necessary documents, and I received my compensation without much delay. I’d like to thank them very much for their help.
When my flight was delayed for over 3…
When my flight was delayed for over 3 hours which meant we missed our connection, I was informed by a colleague to get in touch with "Click2Refund" to get a refund as missing a flight is very stressful and I did not want to go through more stress contacting the airline. The moment I contacted Click2Refund - I was treated professionally and Boris kept me informed all through the process. They handled the entire process professionally on my behalf, so I didn’t have to deal with any stress. I was kept informed at every stage and was very satisfied with the outcome. I would highly recommend their service.
When delayed for 24 hours click for…
When delayed for 24 hours click for refund suddenly appeared in my email address click and went with them I did get a refund less there fees Little did I l know I could have got a full refund going direct
I do not recommend this company to…
I do not recommend this company to… I do not recommend this company to anyone. On July 25th last year we flew with airSerbia via Belgrade to Thessaloniki. Our plane had already left Amsterdam with a significant delay, so we missed the connection from Belgrade to Thessaloniki. Click2refund very quickly offered to collect compensation from airSerbia. We sent all the papers, they said a maximum processing time of 3 months. Almost 1 year has passed.. We received nothing, only empty explanations and empty promises that if something happens they will notify us.. Never again this company!!!! I much rather recommend the airHelp team.. Update! Deze recensie werd in juni 2026 gepubliceerd en is inmiddels verwijderd. Na de negatieve recensie heeft Click2Refund alleen mijn compensatie uitbetaald. Toen ik vroeg waarom slechts één passagier gecompenseerd was, kreeg ik als antwoord dat de claims van de andere twee passagiers nog niet verwerkt waren. Als ik ze tegelijkertijd, op hetzelfde claimformulier, indien, hoe kunnen ze de compensatieclaims dan afzonderlijk verwerken??? IK RAAD DE DIENST VAN CLICK2REFUND NIEMAND AAN!!!!
Im happy & fast service
I'm glad to say that it was very good…
I'm glad to say that it was very good attention all the time. I received my money exactly on time. It was very GH good service. Thank you.
I AM VERY SATISFIED EXCELLENT.thank you…
I AM VERY SATISFIED EXCELLENT.thank you very much.may the good lord shower you his blessing.thank you
I'm very satisfed with your help
I'm very satisfed with your help. I recomend yours services to another people. Thanks again for your help. Many Thanks Josh
A service that created more problems than it solved - it is only after 2.5 year and threatening Click2Refund with legal action that I got my money...
SCAM! Click2Refund received my airline compensation over a year before telling me and kept the money. I only managed to recover part of it after spending months chasing them, verifying information with CEDR, threatening legal action, and making the case public. In March 2023, my intercontinental flight was delayed by more than 6 hours. The airline refused to pay the compensation I was legally entitled to, so in January 2024 I hired Click2Refund. They told me the process would probably take a few months and that their fee would be 28% of the compensation received. In January 2025, I contacted Click2Refund for an update. They told me the airline had claimed the case was already settled directly with me (which was false), and I discovered Click2Refund had stopped the procedure without informing me. After proving nothing had been settled, they restarted handling the case. I provided my bank details so they could transfer the compensation once received. In March 2026, after 2 years of waiting, I asked for an update and received no answer. In April 2026, I started posting about my case on Click2Refund’s official Facebook page. Once the case became public, Click2Refund contacted me saying: “Great News, we got your money!” They asked again for my bank details (which they already had since January 2025) but gave no information about the amount, the date the case was won, or the court decision. I requested the official documentation, the court case number, and details about their fees. Instead of providing proper documents, Click2Refund sent incomplete screenshots with missing dates and sender information. They refused to provide the court case number or further evidence. They told me they would charge me a 28% service fee + a 15% fee for the legal costs. I was never told about additional legal costs and never agreed with those extra 15%. On April 13th, 2026, I formally requested the missing information and gave them 7 days to respond, warning that I would escalate the matter. I received no answer. I contacted CEDR directly. In May 2026, CEDR confirmed that Click2Refund had reached a settlement with the airline in April 2025 and that the compensation paid was £603.60. This means Click2Refund had received my compensation more than a year earlier but had not informed me. I contacted a lawyer and considered taking the matter to Ottawa Small Claims Court. Following legal advice, I made my experience public again in July 2026 on Trustpilot, Google Reviews, and Facebook (where my posts were quickly deleted). Within one day, Click2Refund contacted me and offered to waive their additional 15% “legal fee” if I removed my reviews. I accepted only after they confirmed in writing that they would deduct only the agreed 28% service fee. On July 14th, 2026, Click2Refund transferred me €485.75 (£413.93 using the ECB exchange rate of €1 = £0.85215). This was not the amount I expected after a 28% deduction, meaning the final deduction was actually 31.42%. I originally hired Click2Refund to avoid dealing with the airline claim myself. Instead, I ended up spending years dealing with Click2Refund, chasing information, contacting CEDR, considering legal action, and fighting to receive money that had already been paid to them. Based on my experience, I strongly recommend avoiding their service.
Reply from Click2refund2026-07-30
Dear Lise, We are sorry that you were dissatisfied with your experience. I am a senior claims specialist, and management asked me to personally review your file before responding. As you know, you first contacted the airline directly, and your claim was rejected. We generally discourage passengers from pursuing claims directly with the airline because, once an airline has formally denied a claim, the opportunity to resolve the matter outside legal proceedings is often significantly reduced. At that stage, the only practical way to challenge the decision is through the legal process. Unfortunately, once legal proceedings begin, we have no control over the pace or timeline of the case. After receiving the settlement funds, our records show 13 separate emails requesting your payment details. Without verified payment information, we cannot securely release funds. Although you independently confirmed the outcome with the legal body directly, you waited approximately three additional months before providing your payment details. We fully understand that passengers may sometimes be hesitant to share their banking information. Once your payment details were received, our accounting team transferred your compensation the very same day. You also state that we deducted fees that were never agreed upon. This is incorrect. We deducted only the agreed 28% service fee. Your calculation is based on the ECB reference exchange rate. However, the ECB publishes a benchmark rate for informational purposes only; it is not the exchange rate commercial banks use to settle customer transactions. As set out in Article 22 of our Terms and Conditions, currency conversions are processed using the exchange rate applied by our banking institution. In addition, PayPal may apply its own exchange rate or transaction fees, both of which are entirely outside our control. Therefore, comparing your payment against the ECB reference rate does not demonstrate that Click2Refund deducted more than the agreed 28% service fee. We appreciate that the process was lengthy and frustrating. However, we pursued your claim through every available legal avenue. Although the airline initially rejected your claim, our legal team successfully overturned that decision, secured your compensation, and you were paid after deduction of only the agreed contractual 28% service fee. We wish you all the best.
I can only recommend click2refund
I can only recommend click2refund. Excellent service, efficient communication and delivers the desired outcome, a refund. Great service.
Compensation fir canceled flight
We had an issue with a cancelled flight. We contacted Click2refund and were after a while compensated thru their intervention, especially by Boris!
Claim (C2R-352369) about a Delta
Claim (C2R-352369) about a Delta flight. Contacting Click2refund, I got in contact with David. Immediately I felt comfortable, I highly professional person took care about this issue. During the whole process I got informations about the procedure by demanding the airline. As there were two flights involved in this claim, twice David had to deal with the airline. Finally he was in both cases successful and forwarded me the compensation. I really apreciate your great job you have done ! Many thanks from Switzerland, Martin.
My recent trip involving Iberia…
My recent trip involving Iberia Airlines was an absolute nightmare from start to finish. They played games with my itinerary while my flight was delayed on the way to Spain, forcing me to leave the following day. Then, on my return trip, my flight was delayed again, and I had to be put up in a hotel. Navigating the airline's bureaucracy to try and get my money back was a frustrating disaster. Thankfully, Click2Refund stepped in. I explained the entire situation to them, handed over the headache, and less than a month later, my refund was successfully processed. Without these guys, I almost certainly wouldn't have gotten my money back. The fee they charge is 100% worth it because they actually get results and accomplish the goal. Highly recommended if you are fighting with airlines for compensation.
Good experience
Everything was very transparent, professional and done in the expected time.
We are greatly pleased with the service of Click2Refund!
We are greatly pleased with the service! Click2Refund and personally Boris, who represented us with the compensation fee did a great job, answered regularly with updates on the case and made possible the compensation we deserved! Thanks again for your work:) Higly recommended!:)
I had a fantastic experience with…
I had a fantastic experience with Click2Refund and couldn't be happier with their service. They made the entire compensation process simple, hassle-free, and kept me informed every step of the way. Thanks to their expertise, I successfully received compensation for my delayed flight. A special thank you goes to David, who was absolutely outstanding. He was exceptionally efficient, professional, and responsive from start to finish. Every time I had a question, he replied quickly with clear and helpful answers, and he handled my case with remarkable speed and attention to detail. His efficiency and dedication made what could have been a stressful process feel effortless. If you're looking for a reliable company to handle a flight compensation claim, I highly recommend Click2Refund. And if you have the chance to work with David, you'll be in excellent hands!
I was shockingly surprised when I…
I was shockingly surprised when I received the money from my delayed flight. Very professional and highly recommended!!! It does take some time but they get the job done !!! Thank you Michael!!!
Very professional legal team
Very professional legal team , they helped us to get compensation for flight from Cyprus that late to take off more than 4 hours. CLICK2REFUND did it in short time and applied to air company with all documents, specially thanks to Steven .
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