Customer service
Customer service. Excellent
About Cost-U-Less Insurance
Data updated- Website
- costulessdirect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (3/3)
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About this business
More than 600,000 California drivers trust Cost-U-Less Insurance Centers to give them high-quality, low-cost car insurance options from top-rated providers. With over a decade of experience and more than 85 convenient office locations throughout Califo...
Written by the business, not verified by us.Is Cost-U-Less Insurance legit?
Cost-U-Less Insurance (costulessdirect.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and insurance representatives for being remarkably patient, exceptionally kind, and dedicated to finding the most affordable policy options available today. Consumers also highlight the fast, smooth service alongside truly exceptional customer support that makes getting necessary coverage completely stress-free, quick, and remarkably straightforward for everyone involved. Some reviewers were not happy with encountering rude representatives who abruptly hung up during phone calls, alongside specific complaints about expensive pricing. A few individuals also experienced frustrating encounters involving discourteous staff behavior and unexpected monetary charges that felt excessive.
Auto-generated from all reviews of this business. For reference only.What people say
Alyssa Antonian was very helpful and…
Alyssa Antonian was very helpful and she gave me a great rate. Her customer service was superb.
I give 10 stars for my representative…
I give 10 stars for my representative JESSE. That guy is awesome. Took his time. Had patience with me to find affordable auto insurance. Thanks JESSE for taking TIME with me… Lori Dorothy
Reply from Cost-U-Less Insurance2026-08-14
Thank you for giving us the opportunity to assist you with your insurance needs. We provide top quality insurance and enjoy the relationship we build with our customers. Enjoy your day!
It has been very helpful and fast…
It has been very helpful and fast transactions getting all documents together. Excellent by your agent John
Reply from Cost-U-Less Insurance2026-08-14
The process is easy, you just tell us what you are looking for, and we do all the leg work for you, thank you for choosing us for your insurance needs.
Great service
Reply from Cost-U-Less Insurance2026-08-14
Thank you, we always do the best we can for our customers.
I was helped by Analy cru esparza she…
I was helped by Analy cru esparza she had wonderful communication searched for all the right pieces was very helpful and you can tell is great team player and really loves her job
Reply from Cost-U-Less Insurance2026-07-29
Thank you for giving us the opportunity to assist you with your insurance needs. We provide top quality insurance and enjoy the relationship we build with our customers. Enjoy your day!
Great customer service pedro 100%
Reply from Cost-U-Less Insurance2026-07-27
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
Jordan was amazing to work in the…
Jordan was amazing to work in the Redding California office I will be recommending all my friends and family to get a insurance quote from them it was the easiest and fastest I've ever had an insurance policy done Jordan was amazing and went over everything with so I could understand what coverage I was getting
Reply from Cost-U-Less Insurance2026-07-17
We are always willing to help our customers to the best of our abilities to save money. We will always provide friendly and welcoming service, do not hesitate to reach out for any questions, concerns or doubts about your policy. Enjoy the rest of your day!
Great customer service thank you…
Great customer service thank you Harley.H was very kind and made it an easy process he made me feel just not as a customer but as a friend I will be recommending this place to all my friends and family because of him it has been the best customer experience I have had in a very long time.
Reply from Cost-U-Less Insurance2026-07-17
Without customers like you giving us the opportunity to look for good quality and cheap insurance, we would not be here to help you. Give us a call anytime you need assistance or have any questions. Have a great day!
Amazing customer service
I just wanna say what an amazing experience I had this morning. Justin was my agent, and he absolutely went above and beyond. He made everything so simple and easy. I would highly recommend him to anybody in the future. His customer service just went above and beyond.
Reply from Cost-U-Less Insurance2026-07-17
Thanks for the great review! We love that you had such a great experience! Thanks for sharing the information about the interaction you had. As always, our team is looking forward to your next visit.
Very good service
Reply from Cost-U-Less Insurance2026-07-17
Thank you so much for sharing your experience with us today. Have a great day!
The representative Vanessa was one of…
The representative Vanessa was one of the most friendly, knowledgeable, solution, focused, kindness, suggestive, timely, she returned my call at the exactly the time she said she would, she explored multiple options, she provided a very user-friendly series of solutions. I hope that she gets promoted within your company cause she’s definitely a standard that’s higher than most. The world would be a better place and more efficient and profitable if you had more Vanessa’s in the world. If you guys don’t make her part of your leadership team, I will definitely hire her as an executive in the sports and entertainment business. Ha ha. She was outstanding.
Reply from Cost-U-Less Insurance2026-07-17
Thank you for sharing your personal experience with our agent today. Our goal is to offer a warm and welcoming environment for all customers, making them feel right at home when you need assistance with your insurance, we know insurance can be stressful and overwhelming for customers. That is why we have great agents who can connect with customers and put themselves in the customers’ shoes, so we know exactly how to help. Customer satisfaction is our top priority. Do not hesitate to call us any time you need assistance. Have a great day!
The agent that helped me get my new…
The agent that helped me get my new auto policy named l o u i s Mitchell Was exceedingly patient when dealing with the Luddite and attempting to do all the transactions over the telephone he is an excellent employee and should be rewarded
Reply from Cost-U-Less Insurance2026-06-18
Thank you for choosing us for your insurance needs, we will be ready to assist with any insurance needs you may have while using our agency. Thank you for the review and enjoy the rest of your day!
Morgen was my insurance agent this…
Morgen was my insurance agent this morning and she was amazing! She searched for the best rate possible and she made the entire experience as pain less as possible! ❤️ I would definitely refer my friends and family to her! She was patient, kind, funny yet remained professional the entire time we spoke. Thanks again!! 😊☀️
Reply from Cost-U-Less Insurance2026-06-17
Thank you for allowing us the opportunity to help. Getting insurance has never been easier to get, with us you get to relax and let us find the policy that best fits your needs with the coverages, we always look for policies with the best rates for all our customers. Enjoy the rest of your day!
Painless, pleasant service by human beings.
I talked to two people this morning to get insured, people instead of faulty chatbots was already a relief. I believe a young man named Leo took my info and a lady named Wendy helped me with the signing process. I can't believe how easy these 2 made the whole process. And the topper is the forms were smart, easy to sign. Thank you, guys.
Reply from Cost-U-Less Insurance2026-06-04
We are happy to have been able to help, it all starts with you giving us the opportunity to show you the coverage we have to offer, we will always match you with the best rates. Enjoy the rest of your day!
Great service
The positive
Reply from Cost-U-Less Insurance2026-05-15
Thank you for reviewing our services today, we hope to see you again soon, have a great day!
The agent was very helpful and professional and very helpful and worked out well I received what I needed to make sure I had insurance on my car im very satisfied with everything
Everything was great I would recommend to my family and friends im so thankful and appreciate everything that the agent did to make me happy and she was very corporate to help me so im very satisfied
Reply from Cost-U-Less Insurance2026-05-15
Helpful is our middle name, our mission is to help all customers find affordable and reliable insurance our customers can rely on. Please feel free to call us any time for more information on other services we have to offer at any time. Have a great day!
You did an excellent job early.
Reply from Cost-U-Less Insurance2026-05-01
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
I can’t believe how totally rude
I can’t believe how totally rude. The customer service helpers are and they’re all guys unbelievably rude. Why would anybody want any of this insurance any of it? It’s unbelievable. They hang up on you. They talk back at you. Who are these people? Think they are especially the one in California unbelievably rude. I’m not going through this company anymore. They suck.
Reply from Cost-U-Less Insurance2026-04-30
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-46622 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
My experience was great
Reply from Cost-U-Less Insurance2026-05-01
Thank you so much for sharing your experience with us today. Have a great day!
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