More than 600,000 California drivers trust Cost-U-Less Insurance Centers to give them high-quality, low-cost car insurance options from top-rated providers. With over a decade of experience and more than 85 convenient office locations throughout Califo...
Written by the business, not verified by us.
Is Cost-U-Less Insurance legit?
Cost-U-Less Insurance (costulessdirect.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and insurance representatives for being remarkably patient, exceptionally kind, and dedicated to finding the most affordable policy options available today. Consumers also highlight the fast, smooth service alongside truly exceptional customer support that makes getting necessary coverage completely stress-free, quick, and remarkably straightforward for everyone involved.
Some reviewers were not happy with encountering rude representatives who abruptly hung up during phone calls, alongside specific complaints about expensive pricing. A few individuals also experienced frustrating encounters involving discourteous staff behavior and unexpected monetary charges that felt excessive.
Auto-generated from all reviews of this business. For reference only.
I was trying to get a quote and I had unfortunately met with the rudest reps, they hung up abruptly after we agreed they had incompatible figures to my current insurance.
Reply from Cost-U-Less Insurance2025-11-28
Hi Kurt,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Daniel Hargus was AMAZING and made the whole experience easy and quick !
Reply from Cost-U-Less Insurance2025-11-26
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
The customer service is amazing and informative and they explain and make me understand what’s best for me and kids
Reply from Cost-U-Less Insurance2025-11-24
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
I was treated nicely
Everything went smoothly
And he said he would be calling me to renew my account before the due date.
Reply from Cost-U-Less Insurance2025-11-24
We do love to see that you are taking the time to comment on the recent interaction you had with us. Customer Satisfaction is our top priority. Have a great day!
All went smoothly with Skylar Solis at Freeway Insurance and I got a good rate on my vehicle auto insurance.
Reply from Cost-U-Less Insurance2025-11-17
Thank you for sharing the personal experience you had with our agency today, this helps us improve our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
We do love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. You have a Great Day!
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Help me out in the best quote in my insurance need plus the very professional and human kind just not as another customer
Reply from Cost-U-Less Insurance2025-10-24
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
Reading your comments on your personal experience today is satisfying. This gives us the peace of mind knowing we have a great team taking care of your insurance needs. Enjoy your day!
Amazing help from employee and manager. Very helpful and understanding. Made it very easy to start my first policy I’m glad to have made a smart choice and chose this.
Reply from Cost-U-Less Insurance2025-10-24
We do love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. You have a Great Day!
Excellent services with prices too .. Stephanie went beyond her costumer services
Reply from Cost-U-Less Insurance2025-10-24
Thank you for sharing the personal experience you had with our agency today, this helps us improve our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
Wasn’t overwhelmed with number all straight forward tell them what you want and what your looking for they got you ASAP
Reply from Cost-U-Less Insurance2025-10-24
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Very helpful and informational on what you’ll need to know! 10/10 will be recommending
Receiving great customer service for the insurance needed!
Reply from Cost-U-Less Insurance2025-10-24
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
In my situation I thought won't have a chance to have a decent and reliable insurance Erika knew and understood give me different options and it works out. Nice and smooth
Reply from Cost-U-Less Insurance2025-09-19
"Thank you for reviewing the service provided by our agent. We appreciate your feedback and are glad we could assist you. Have a great day!"
Always kind, friendly customer service when I call for insurance or need a quote. Cost-U-Less has always offered me the lowest price for coverage. In this economy, this company is more than a blessing. Thank you Cost-U-Less for the wonderful interactions i have with your associates
Reply from Cost-U-Less Insurance2025-09-08
Communication is everything for our agency, we need to clearly understand what our clients are looking for so we can get you the best possible deal on your insurance. Thank you for reviewing our services!
The agent was super helpful and guided me through quickly I really needed to get low cost insurance and I was helped very smoothly and quickly they worked with me and gave me a great payment plan
Reply from Cost-U-Less Insurance2025-08-28
Helpful is our middle name, our mission is to help all customer's find an affordable rate during these times of inflation. Please feel free to call us any time for more information on other services we have to offer. Have a great day!
Excellent service and high customer service quality
Since we get there they treat us friendly and they help us to find the insurance that meet our budget. They answer our questions in professional manner. I’ll recommend to my friends and family
Reply from Cost-U-Less Insurance2025-08-28
Thank you for your recommendation and trust you have in us to refer friends and family to use our services. Our commitment to you as a loyal customer is to provide the same experience and our loyalty to other drivers as well, we will be there to assist whenever you may need us.
I have been with Cost-U-Less insurance for quite a long time and I recommend using them. I am a U.S. Navy Veteran and I approve this message.
Reply from Cost-U-Less Insurance2025-08-27
Thank you for your review, please refer friends, family and even strangers to our agency, we will make sure to help them find something cheaper than their current rates. Have a great day!
AutoComplete, Inc
CoverRight
Hugo Insurance Services
Jason Rubin Insurance Services LLC
AssuranceAmerica
Blue Ridge Risk Partners
Intrepid Direct Insurance
BriteCo