Edward is the best!!
Edward made the entire process easy, and within my budget! KUDOS TO EDWARD!!!
Reply from Cost-U-Less Insurance2026-05-01
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
About Cost-U-Less Insurance
Data updated- Website
- costulessdirect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (3/3)
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About this business
More than 600,000 California drivers trust Cost-U-Less Insurance Centers to give them high-quality, low-cost car insurance options from top-rated providers. With over a decade of experience and more than 85 convenient office locations throughout Califo...
Written by the business, not verified by us.Is Cost-U-Less Insurance legit?
Cost-U-Less Insurance (costulessdirect.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and insurance representatives for being remarkably patient, exceptionally kind, and dedicated to finding the most affordable policy options available today. Consumers also highlight the fast, smooth service alongside truly exceptional customer support that makes getting necessary coverage completely stress-free, quick, and remarkably straightforward for everyone involved. Some reviewers were not happy with encountering rude representatives who abruptly hung up during phone calls, alongside specific complaints about expensive pricing. A few individuals also experienced frustrating encounters involving discourteous staff behavior and unexpected monetary charges that felt excessive.
Auto-generated from all reviews of this business. For reference only.What people say
I was fed up with the Customer Service
I was fed up with the Customer Service. I was receiving not the other insurance I had so I look for something that was closer to me and I saw the cost you last insurance so I called and it was excellent customer service the whole time and it took a long process to get signed up, but the customer service was great and on top of that I got a much lower appraisal, so I love that and I changed Insurance and went with you guys and you found the right price for me a portable for me so thank you
Reply from Cost-U-Less Insurance2026-03-31
We do love to see that you are taking the time to comment on the recent interaction you had with us. We thrive to better our customers' experience. Likewise, we look forward to continuing to do business with you for many years to come. Your comments help us find better solutions to your comfort. Have a great Day!
Solita was very helpful in getting my…
Solita was very helpful in getting my insurance started and explaining all of the important items. Best experience I have ever had dealing with an insurance agent, Best Jim Vanmuysen
Reply from Cost-U-Less Insurance2026-03-16
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Lisa is a rockstar
Lisa in the Corona office provided excellent customer service and answered all my questions.
Reply from Cost-U-Less Insurance2026-03-06
Thank you for your review, we know getting insurance can be stressful, which is why we do all the leg work, this is way we can take something off your to do list. Have a great day!
Maira was very thorough and determined…
Maira was very thorough and determined to get me the lowest price. She was also friendly knowledgeable and quick. Her team is also excellent and worth going in person.
Reply from Cost-U-Less Insurance2026-03-06
Helping our customers with the process of getting insurance is our specialty, we know it can be confusing and stressful when you do not have an expert helping you with the process of getting insurance. Thank you for leaving the 5-star review for our agent. Have a great day!
We paid $438 for 6 months
Hi, We paid $438 for 6 months, but we cancelled it in 33 days. Why did we only get $255 refund? Why did the insurance take a lot of money from us? It's like stealing money. 😭 Thanks Mei
Reply from Cost-U-Less Insurance2026-03-06
Hi Mei, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Second chance at coverage
I am so grateful for Cost u less insurance for granting me a second chance at full coverage after gaining points on my liscense. The price is very reasonable and my first impression has been a very positive experience.
Reply from Cost-U-Less Insurance2026-03-06
We are glad to see our agents can assist customers in finding insurance with great rates and coverage. Our main goal is to keep you safe and covered wherever you may be, whether it is on the road, at home or work. Thank you for being our customer. Enjoy the rest of your day!
Good rates
Good rates, fast, easy, professional and no pressure
Reply from Cost-U-Less Insurance2026-02-25
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
Affordable.
Reply from Cost-U-Less Insurance2026-02-09
Thank you for sharing your experience with us today. Remember, our team is always there to help you with your insurance needs. Enjoy the rest of your day!
Caring and being kind and professional and being patient with your client is very important because you never know what type of person you are dealing with some people are slow. Some people are fast.
Because the person I was work with me was very kind and patient and humble which I need those kind of people to work with because I am a very slow person and have a low comprehension so what that guy did for me was very kind inconsiderate
Reply from Cost-U-Less Insurance2026-02-04
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
Customer Service was really great to…
Customer service means the world to me. Thank you for being here
Reply from Cost-U-Less Insurance2026-02-02
We love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
Cost U Less got me back on the road with affordable rates.
I was able to take care of and obtain everything I needed over the phone in no time at all. Thank you Ryan Ford. Great speedy customer service and speaking with subtle care and encouragement. Thank you so much sir.
Reply from Cost-U-Less Insurance2026-01-27
We love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
My experience at cost u less insurance…
My experience at cost u less insurance was very pleasant agents were very helpful and resourceful with and answer for every question I had, I am very satisfied with the customer service I got during the time I was there very enjoyable experience.
Reply from Cost-U-Less Insurance2026-01-14
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
My agent Carter went above and beyond…
My agent Carter went above and beyond to get me insurance coverage at a price I could afford
Reply from Cost-U-Less Insurance2025-12-31
We do love to see that you are taking the time to comment on the recent interaction you had with us. Thank you for taking a few minutes of your day to leave this comment; it means a lot to us here. Have a Great Day!
They were able to find a different insurance company that fit me better than the one I was with
They were able to find a different insurance company that worked better for me and a reasonable amount of time
Reply from Cost-U-Less Insurance2025-12-29
Thank you for sharing the personal experience you had with our agency today; this helps us improve our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
Always professional- informative and…
Always professional- informative and great customer service I’ve done business whit them for seven years
Reply from Cost-U-Less Insurance2025-12-29
Thank you for sharing your personal experience with us today. Remember, we have more to offer, feel free to reach out to us via email or phone so we can show you a bit more of the other services we offer. Enjoy your day!
Very helpful and honesty
Very helpful and honesty, Thanks,
Reply from Cost-U-Less Insurance2025-12-29
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
My experience with the representative was wonderful she was super professional and very helpful.
My experience with Cost- u Les was very pleasant good customer service.
Reply from Cost-U-Less Insurance2025-12-16
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
Good customer service
Reply from Cost-U-Less Insurance2025-12-08
Thank you for sharing the personal experience you had with our agency today; this helps us improve our customer service procedures as well as learn new ways to make the process easy for you. Enjoy your day!
It was quick,Touby Vang was so patient…
It was quick,Touby Vang was so patient with me during the signing process, which can be confusing to me at times and I believe got me a good price that I could afford.
Reply from Cost-U-Less Insurance2025-12-08
We are glad to see our agents can assist customers in finding insurance with great rates and coverage. Our main goal is to keep you safe and covered wherever you may be, whether it is on the road, at home or work. Thank you for being our customer. Enjoy the rest of your day!
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