Easy to work with
Quick help.
Reply from Cost-U-Less Insurance2025-05-22
Glad to have been able to help you. Have a great day!
About Cost-U-Less Insurance
Data updated- Website
- costulessdirect.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (3/3)
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About this business
More than 600,000 California drivers trust Cost-U-Less Insurance Centers to give them high-quality, low-cost car insurance options from top-rated providers. With over a decade of experience and more than 85 convenient office locations throughout Califo...
Written by the business, not verified by us.Is Cost-U-Less Insurance legit?
Cost-U-Less Insurance (costulessdirect.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and insurance representatives for being remarkably patient, exceptionally kind, and dedicated to finding the most affordable policy options available today. Consumers also highlight the fast, smooth service alongside truly exceptional customer support that makes getting necessary coverage completely stress-free, quick, and remarkably straightforward for everyone involved. Some reviewers were not happy with encountering rude representatives who abruptly hung up during phone calls, alongside specific complaints about expensive pricing. A few individuals also experienced frustrating encounters involving discourteous staff behavior and unexpected monetary charges that felt excessive.
Auto-generated from all reviews of this business. For reference only.What people say
Good insurance
Reply from Cost-U-Less Insurance2025-05-22
We are happy to know we have been successful assisting you with your insurance needs today. Have a great day!
Excellent Customer Service
Excellent Customer Service. Made the process very fast and easy
Reply from Cost-U-Less Insurance2025-05-22
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Cheap insurance
Reply from Cost-U-Less Insurance2025-05-22
Thank you for giving us the chance to help you with your insurance needs, we work hard with our service providers to get our customer's the best rate possible, please feel free to reach out to us any time you have doubts, we are always her to help. Have a great day!
The associated Miguel on Washington
The associated Miguel on Washington. Blvd gave me a heart ❤️ feeling deciding to switch to this company u guys have a great employee there loves his job and know what he is doin
Reply from Cost-U-Less Insurance2025-05-22
Thank you for visiting our local office, we are glad our agent was able to help you find an affordable policy in such short notice. Enjoy the rest of your day!
Great service
Great service, everything went smoothly and easily. The entire process only took about 20 minutes
Reply from Cost-U-Less Insurance2025-05-22
Thank you for your review, we are glad to have been able to help you in a timely matter.
Fatima Espinoza was very professional…
Fatima Espinoza was very professional and helpful informative
Reply from Cost-U-Less Insurance2025-05-05
Thank you for your review, our staff are knowledgeable about any question you may have about your policy. Our goal is to have well trained agents ready to assist whenever our customers have doubts about their insurance. Enjoy the rest of your day!
Good customer service:”) and she’s very…
Good customer service:”) and she’s very friendly.
Reply from Cost-U-Less Insurance2025-05-05
Our agents always go above and beyond to provide great customer service, they will always make sure to find the right price for you. Enjoy the rest of your day!
Great customer service
Great customer service. Awesome
Reply from Cost-U-Less Insurance2025-05-05
Thank you for leaving a 5-star review for our customer service agents, we are glad they provided an excellent service. Have a great day!
Excellent attention
Because they answered all my problems, efficient and Faster and very nice person
Reply from Cost-U-Less Insurance2025-05-05
Insurance is confusing, our agents are constantly training so they can provide proper information to all of our customers, especially when all of the service providers have different terms and conditions for their insurance. We make sure our customers are well informed of their policies weather it is for auto, renters, homeowners, RV and recreational vehicles. Have a great day!
Soli in the Vallejo office is the one…
Soli in the Vallejo office is the one to go to! I searched and she had the best prices. She answered all my questions and I can call her directly if I have anymore. Best customer service!
Reply from Cost-U-Less Insurance2025-05-05
Thank you for visiting our local office, we are glad our agent Soli was able to assist you today. Enjoy the rest of your day!
Didn’t take long at all
Didn’t take long at all. Was really satisfied with hospitality as well.
Reply from Cost-U-Less Insurance2025-05-05
Thank you for your review, we know getting insurance can be stressful which is why we do all the leg work, this is way we can take something off of your to do list. Have a great day!
I was so happy that I didn't have to…
I was so happy that I didn't have to miss work to go into the office. Everything was done over the phone and through emails. Made the whole process so easy
Reply from Cost-U-Less Insurance2025-05-05
Thank you for choosing us, we make it easy for customers to get insurance without having to leave the comfort of your home, work or while you are traveling; feel free to reach out to us anytime you have a question or need assistance with your policy. Have a great day!
the people in this office is very nice and accomodation and answer all of my question that i need to know
very accomodation, nice people.
Reply from Cost-U-Less Insurance2025-05-05
Thank you for visiting our local office, we are glad our agent was able to help you find an affordable policy in such short notice. Enjoy the rest of your day!
Reasonable price
Reply from Cost-U-Less Insurance2025-05-05
Thank you for your review, we just feel our clients should not have to settle for one insurance company or the first quote they get which is why we compare rates with more than one insurance provided to see who is offering the better deal. Have a great day!
Very family friendly. Show care
Understanding great communication customers service
Reply from Cost-U-Less Insurance2025-04-11
Thank you for rating our customer service with a 5-star review. Any time you need assistance call our customer service department at 866-566-0530. Enjoy the rest of your day!
Agent from costnu less marco is the best manchester and san pedro
Very happy with the agent marco cost u less manchester and san pedro
Reply from Cost-U-Less Insurance2025-04-11
We thank you for reaching out to Marco, we are glad to have been able to help you meet your insurance needs. Enjoy the rest of your day!
Price
Excellent service good prices some options very good
Reply from Cost-U-Less Insurance2025-04-05
We feel insurance should be affordable for all customers, this is what we are here for, inflation is rising and so are prices, we will always make sure to get you the best deals. Have a great day!
As always such good service from…
As always such good service from Solita she is a very helpful and kind insurance agent I recommend her to anyone trying to get insurance 5stars from me keep up the good work have a great evening
Reply from Cost-U-Less Insurance2025-04-02
Every customer who speaks with Solita ends up with a great impression and confident the service provided by our agent is always to the best of her ability as well as the best interest for her clients. Thank you for recommending our agent to other drivers. Have a great day!
My agent was sweet nice fast and…
My agent was sweet nice fast and friendly. Found me the best rate and explained everything I needed to know
Reply from Cost-U-Less Insurance2025-04-02
Insurance is confusing, our agents are constantly training so they can provide proper information to all of our customers, especially when all of the service providers have different terms and conditions for their insurance. We make sure our customers are well informed of their policies weather it is for auto, renters, homeowners, RV and recreational vehicles. Have a great day!
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