Course Hero (coursehero.com) has a 1.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
I do not even want to give them one star. I have unsubscribed so many times and they continue to debit my account. Do NOT go near this site. I will be contacting fair trading and reporting this scamming company. I will continue to write a bad review everyday till they reemburse my account!!!!
THIS IS THE LAST EMAIL I SENT TO COURSE HERO SINCE THEY ARE NOT REPLYING ANYMORE. On January 14, 2025, I began my tenure with Course Hero, a platform recommended to me by a friend. Interested in joining, I submitted the required documents and information, and to my delight, I was accepted by the site within a single night. I felt both proud and elated as I was finally able to share my knowledge while also earning money. Since I reside in the Philippines, which is 13 hours ahead of the United States, I had to adjust my schedule to answer questions posted by students, often waking up as early as 2 or 3 AM. I invested considerable effort into my work, sometimes sacrificing sleep, as I was determined to meet the demand for answers from U.S. students. My efforts were rewarding, as I saw my earnings steadily increase. My goal was to reach $200 in earnings before making a withdrawal. However, before I could reach that amount, my account was unexpectedly disabled for an unclear reason. On February 19, I received an email stating that I had been flagged for using another network or a remote desktop, which I found difficult to understand, as I only used my laptop to answer questions. I followed the instructions in the email to verify my account, and fortunately, after several hours, my account was re-enabled. To my dismay, on February 21, my account was disabled again. I believed the process would be simple since I had already completed the verification steps, but this time, I was met with a heartbreaking situation. The verification link had expired, preventing me from completing the process. Despite repeatedly requesting a new link throughout the day, I received no response. On February 22, when I finally received a new link, I was hopeful that I could proceed. However, I encountered a message stating "VPN DETECTED," even though I have never used a VPN and was unfamiliar with the term. After spending the entire day trying to resolve this issue, consulting with various individuals, and attempting to identify the source of the VPN, I found no solution. I disabled any settings related to VPN on all of my devices, uninstalled potential applications, and sent numerous emails to Course Hero, yet no one responded. At this point, I feel both helpless and frustrated. Despite my best efforts, it seems that nothing is changing. I have come to the painful realization that Course Hero may have taken advantage of my hard work, and I am left without the earnings I rightfully earned. I had hoped to recover my account and withdraw the money I worked hard for, but it seems that the system is beyond my control. I find this experience deeply disheartening, especially as I was looking to earn extra money, only to be met with this unfortunate situation. I understand that Course Hero’s practices have been criticized by many, and at first, I was reluctant to believe those negative accounts. However, having gone through this ordeal, I now understand their grievances. I fear this will be the last time I reach out to Course Hero, but I will share my experience online so others can be made aware of what I have endured.
COURSE HERO STOLE FROM ME!!!!!!! I am outraged and deeply disappointed by how Course Hero treats its top-performing tutors. Despite consistently ranking as a top tutor for months, my account was unfairly flagged for a second identity verification process. I was given 48 hours to verify my identity, but Course Hero’s faulty system incorrectly detected that I was using a VPN—even though I wasn’t. I went to great lengths to resolve the issue—I changed devices, switched WiFi networks, and even contacted my internet provider—only to be told that the problem was on Course Hero’s end. I repeatedly reached out to their support team, but instead of fixing the issue, they ignored my concerns and then permanently disabled my account, claiming I failed to verify my identity within the time frame. How could I verify my identity when their broken system prevented me from doing so? They never responded to my emails about their false VPN detection, yet they used it as an excuse to ban me and withhold my hard-earned money. To make matters worse, Course Hero refused to release my remaining balance, essentially stealing my rightful earnings. This is completely unethical and unacceptable. I worked honestly for my pay, and they took it without any justification. I am not the only one—many other tutors have faced the same issue. Course Hero arbitrarily disables accounts, provides no real support, and engages in predatory practices that exploit hardworking tutors. If you’re a tutor considering Course Hero, stay far away. They do not value their users and will not hesitate to take your earnings. There are far better platforms out there that respect and pay their tutors fairly. Tutors, be warned—Course Hero is not worth your time, effort, or trust.
Course Hero wrongfully terminated my tutor account & stole my $600 in earnings due to a technical issue THEY caused. I’m not the only one—many tutors have faced the same!
I'm outraged and disappointed by Course Hero's treatment of top-performing tutors like myself. Despite being a consistent top tutor for several months, their system asked me to have a second identity verification process within 48 hours but I cannot proceed because they incorrectly flagged my account for using a VPN. I tried changing the device, changed wifi, and called my ISP and I was told that the problem was on Course Hero's detection system. I reached out to their support team multiple times, but they failed to provide a satisfactory response or resolution. Instead, they permanently disabled my account saying I did not verify my account within 48 hours time frame! But they did not even reply to my email that they were having a false positive VPN detection in my device. To add insult to injury, Course Hero withheld my hard-earned money, essentially robbing me of my rightful earnings. This is very unacceptable and unethical. I tried emailing them but as usual, I got no reply. Other tutors experience this as well. This platform is a thief! If you're a tutor considering joining Course Hero, beware of their arbitrary account disabling, lack of support, and predatory practices. They may take your work and earnings without hesitation. Unless you want to risk losing your time, effort, and hard-earned money, stay far away from Course Hero. There are better platforms out there that actually value their users. signed the petition to shut down at change org
Dear Course Hero Support Team, I am writing SECOND time for my recent purchase of a Course Hero subscription to explore past assignments but found it unhelpful. As per your policy stating "Cancel anytime with a money-back guarantee," I canceled my subscription within a few hours of enrolling. Despite canceling promptly, I have not yet received my refund. Attached are the relevant screenshots showing my subscription enrollment, cancellation, and your stated refund policy. I kindly request you to honor your stated policy and process my refund at the earliest. I trust that your business upholds ethical practices, and I appreciate your prompt resolution of this matter. If not resolved, I will have no choice but to escalate further. Looking forward to your response. Cancelation number: 1181202 --------------------------------------------------------- Course Hero Sat, Jan 18, 6:02 PM You have successfully canceled your subscription Once your membership expires, you will not be charged again. You can continue to access our Premier services until your membership expires. Please retain the following information for your records: Cancelation Number: 1181202 --------------------------------------------------------- Course Hero Welcome to your Premier membership! 🥳 Inbox Course Hero at, Jan 18, 1:01 PM to me Congratulations on moving up to Premier ------------------------------------------------------------
This website has been a disappointing experience and feels quite unreliable. It seems they will find any excuse to terminate or ban accounts without fair warning or justification. I would advise potential users to exercise caution and consider other options. they decided to terminate my account all because i asked for a refund?? then proceed to lure around my account and accuse me of uploading work from years ago just to have something to use against me in order to terminate my account lol what a joke of a website.
They are refusing to refund my money. They are claiming they refunded and it no where to be found. So I’m going to take this case very far and seriously.
I cancelled my subscription. They decided to reinstate it months later without my permission , contacted them to no avail. Went through PayPal who sided in their favour . So I thought …well I can’t cancel it and they won’t refund me . So I will use the services at least . My account has been blocked for opening a dispute despite the dispute closed …so I am paying for a service I didn’t want and now I can’t use . Absolute thieving scum . Avoid
Thieves really Cancelled our membership and still they charged us for 6 more months! That’s a lot of money Their policy is to reimburse 30 days… Bless their hearts!
Do not let me use the website for free.
I just payed for a year thinking it was going to payed monthly and I could cancel anytime. shocked the hell out of me. I then looked at what was available for my course and there was zero essays to look at. I contacted them by filling out the online form and they issued a refund straight away (150 odd dollars) through PayPal which I payed with. I came onto trust pilot to see reviews and my heart sank. Their reason for refund was that I hadn't used the membership. just a heads up that they aren't crooks in my particular case.
Course Hero is charging someone that is not alive. It is hitting my account. They know exactly what happened and still will not refund the upcoming year. How do they justify charging someone that is dead? Very unethical. Shady. Buyer beware. I would give a “0 star” review if offered.
You can find helpful information some of the times. However, fdocument files for courses are not arranged in chronological and alphabetical orders.
Great for study assistance
I registered on Course Hero in 2019 and worked as a tutor, answering students' questions in Mathematics. The platform initially provided a great opportunity to share knowledge and earn some income. However, for some time now, I have been unable to access my account. Despite several attempts, I cannot log in, and I still have earnings in my account from the questions I answered. I am requesting that my account be reinstated or normalized so that I can recover the money that remains there. This issue has been ongoing, and I hope Course Hero can resolve it promptly. While I appreciate the platform’s opportunities, I believe greater attention to account recovery and support for tutors is necessary.
Horrible service. 80% WRONG information given
I find it difficult to use. I only uploaded documents once before understanding the terms, when I asked them to delete them they refused. I would not recommend u sing this site at all.
102 reviews matching