At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I ordered a So Clean machine and checked to see what I needed to connect it to my respironics dreamstation. I needed an adapter for my dreamstation and a filter for my So Clean machine, so I ordered them while waiting on my So Clean machine to arrive. I received them within a few days and my So Clean machine a couple days afterward. After getting my So Clean machine, I was so thankful that it also came with an adapter for my dreamstation and a filter!!
Excellent. Good prompt service and quality product.
We were very happy with the service and quick delivery of the product I ordered. Will definitely be ordering again.
Excellent service, pricing and timeliness in delivery. When ordering multiple single type use equipment it would be helpful if advice or information on how to ues, even if referencing site to consider looking at.
Excellent service. Easy to order and quick delivery of the merchandise.
Ordered a power cord for my C-Pap unit which the cat chewed. The unit was reasonably priced and arrived in a timely fashion.
Easy website to order from. Fast shipping
+ courteous, helpful after-purchase support
Prompt shipping and availability was much appreciated
Item was in stock and ordering was quick and easy. Package arrived on time and was packaged in a way to preserve the product. I highly recommend this business as they will assist you in choosing the right products for your system.
Do not trust this company. I placed one order for my husband, got one email receipt and then at delivery time - a second, identical email order showed up. I called to say I only placed one order and the gal told me I placed two because she could see it on her computer. (I repeat, I only placed one order.) I told her this and she just wanted to argue. She told me I could refuse the package that was being delivered by UPS. When I asked her how I would know when they would arrive she told me "you just need to open your curtains and sit down and wait for them". If you go on their website, it says they charge you $17 if you refuse the package. Pretty good profit for them if you don't place the order and then when you refuse it, they collect $17 of the amount they charged to your credit card. I do not trust this company and they have super bad customer service. Will not be ordering from them ever again.
Hi Polly - I am very sorry for the experience you had. I did take a look at your account and I do see two orders placed just minutes apart. We have agents that are assigned to clear orders based on timestamp and order numbers. This is perhaps why we did not detect your duplicate order. I have reached out to you to try and resolve this matter. I do hope you take us up on the offer we have made.
They were excellent with their help — even calling to assist me! I was confused with what I needed and they were very patient and helpful.
Excellent experience with CPAPdirect! The person I spoke with was very knowledgeable and helpful, the products were ordered and came with a couple of days. Excellent service!
I needed to upgrade my cpap equipment and they did it for a good price and shipping was extremely quick.
They did all thinks great to get my order to us in a time and a great price. Thanks
No issues at all with our SoClean 2. Ordering, delivery, and set up was very smooth. User Manual very helpful. Was skeptical to cut the hose leading into the machine, but finally figured it out. Highly recommend CPAP Direct.
Everything was great. From the placing of my order to customer service to receiving my order and getting what i actually ordered. Im truly happy
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