CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Written by the business, not verified by us.Creality (creality.com) has a 2.6 out of 5 rating on OK.one, based on 387 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 52% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Auto-generated from all reviews of this business. For reference only.Display went bad so I ordered a new one. When I received it it was in Chinese, no manual and the pack was opened before I got it. I called creality for assistance but could not get past the automated system and lost connection multiple times. Don't order from this company because if anything goes wrong with it you'll never get it resolved.
Extremely Disappointed — Poor Product and Customer Support I recently purchased a Creality Hi 3D printer for my son, and unfortunately, the experience has been extremely disappointing. The printer developed a clog in the nozzle that caused it to smoke heavily and make a significant mess. This is not something I am comfortable or physically capable of repairing myself. I contacted the retailer, Nebraska Furniture Mart, and was essentially told that their options were limited because troubleshooting and support had to go through Creality. Unfortunately, Creality's support was not helpful. I was left without a reasonable solution, and I am now stuck with a $400 3D printer that I cannot use and will likely have to throw away. What is most frustrating is that I purchased this as a product for my son to enjoy, not as a project to diagnose and repair a defective machine. I understand that mechanical issues can happen with any product, but when something goes wrong, the quality of the manufacturer's customer support is just as important as the product itself. Based on this experience, I would not recommend Creality to anyone who expects reliable customer support when they have a problem. I will not purchase another Creality product, and I would strongly encourage others to consider the company's after-sale support before making a purchase. Very disappointing experience for a $400 product.
I have spent an hour trying to print something on their site it keeps giving stupid run arounds do not recommend buying the plan that is supposed to make it faster slicing it just keeps saying checking this and that
I havent receive my order, Merchant has guaranteed to provide me replacement if the package would not be located until 31 of July. Now its 10 of Aughust, and replacement wasnt provided. I havent received my order during 43 days! They continue to tell me be patient, be patient, and dont do anything. According to tracking information my package was returned to merchant 26 days ago, and I still didnt receive my refund. That is a scam store, and I am going to open chargeback on it.
Horrible customer service. Can`t talk to anyone. If returning anything you will pay for return, ok. But they also will deduct shipping cost to you and some other stuff, so don`t expect full refund like in a normal world. Printer that I still have, best to have a lot of patience. K1C clogs all the time and is noisy like a jumbo jet.
From a customer service point of view, it's a 0 star rating. I reached out with a printing problem to the website that I purchased it from, instead of helping with the problem, they demanded all of the information about the purchase, order number, proof of purchase, serial number etc, I bought it from them, using the same email address, why should I search through emails (which may now have been deleted) for information they already have? Instead I would rather write a negative review.
the last update they put out which i was forced to download rendered my printer and cfs useless. they offered to pay for a usb so i could fix their problem by reverting versions or nothing. ive lost 2k+ in those 2 days for usb replacement and they offered a replacement which they said would have to be reverted back a firmware version so a couple weeks. useless customer service
Awful After Sales service. Product stopped working on day 1. Worked with Creality to fix the issue and nothing Got parts sent and still nothing especially as the magnetic sheet did not come with the hotbed. Saying now I cannot have a replacement as part 30 days even though the issue was reported in June.
Bought a printer combo on May 8th. Shipping was declared in 24-72 hrs, total time for delivery up to 10 days in Greece. After 4 days no shipping info. I had to communicate and find out that despite the item being available in my country through official importer, the German site did not have a shipping option due to excessive weight. I pushed for a date estimate or a refund, but only after i involved Paypal i got an answer. I asked for a refund again and they tried to scam me and retract my report (so i cannot ask for my money back). They even presented Paypal with ghost tracking info (despite they had alredy cancelled the order). Eventually Paypal sent me my money back.
I bought this printer for my husband's birthday on March. First ever, K2 SE. It included the CFS. 4 months later, dozens of emails, parts and videos made of what the problem was, they told us it was too late for a refund or a replacement. They also told us, indirectly, that we may be the problem. It's our first printer ever. I'll have to take legal actions to have a working CFS. It's a nightmare. We're done with this brand.
Amazing new realese of the Creality Scan software impruved in all feature i'm impressed. Faster than befor with old Laptop and new function very appreciated.
An utterly crooked company!! If you deal with them chances are you get piss poor customer service & care from them for goods never delivered!! for over a month now they have been refusing to answer questions to what they should be doing! They make claims printers for uk customers they list as IN STOCK come from the same place as filament etc.. at the moment i ordered it was listed as IN STOCK but they never had it and spent over 3 weels lying about this So i opened a klarna case 21 days ago & rught until thursday they continued to ignore it being and kept spewing the same email response as shown.. "our records confirm that you have already filed a dispute through Klarna. As a result, we are currently unable to issue a refund. Any refund we attempt to send will fail due to the ongoing dispute with Klarna. Therefore, we kindly request that you cancel the dispute with Klarna" they are utter crooks & will take advantage of even the vunerable into manipulation of closing cases to THEN & ONLY THEN claim give refunds 😡😡😡 and the moment klarna protect you & insure it stays open until they do they then revert back to claims of not being able to refund you forcing you to wait EVEN LONGER !! they DESERVE being reported due to their buisness practices and care alone but the refusal of refunding & simply just accepting to refund customers who pay via klarna. klarna as of this week are reporting them ⚠️⚠️⚠️⚠️ STAY CLEAR OF CREALITY PERIOD...
What a freaking garbage. Never seen such improperly made stuff. Screws missing, default parts need to be replaced because they don't fit together (standard nozzle would leak, had to buy a new one). "Automatic calibration" was a mere joke. The amount of time and money you have to put into tinkering is ENORMOUS. You could rather teach a donkey how to drive a car. Totally unbelievable bad quality.
If I could give them 0 stars I would. I had an Ender 3 V3 SE for about two months when the hot end melted filament between it and the silicone cap, essentially melting off some cables. I've gone through a few 3D printers and none of them had ever done anything like that but that was nothing compared to complete trash that is their customer service. I don't know if these people don't go through any training or it's just a bot server but my goodness. I would have had a better time pulling my hair out. I've never dealt with a more frustratingly incompetent customer service. I had to deal with them close to a month for them just to tell me to go to Amazon or eBay. I've escalated my issue to Fair Trading (something I've never done before in almost 40 years on this planet). I think everyone should stay far away from this company!
Excellent customer service and really nice printer (sparkx i7 cfs lite). Prints miniatures really well.
Would give zero if this was an option. I printed with my K1C with no problems for 1.5 yrs. Creality is the WORST. Terrible service when things break or do not work. I have a K1C that i tried to convert to CFS, the CFS does NOT work, the K1C, previously completely functional is now not working. ALL the errors. Reached out to Creality and given the run around with wanting to send parts for the CFS, all bullshit. They shipped a poorly designed CFS upgrade package, rendered a good printer useless and CRAP support. I have moved to Bambu Labs. Everything works, all the time. Support is not necessary. Creality is a waste of time and money. I was in the market for a 3D scanner and decided against Creality. A large Australian electronics company, Jaycar, has removed Creality 3D printers and filaments from all their stores in the last 6 months. Unreliability, clearly has consequences. Zero customer consideration and support. I note most of the negative reviews here are ‘unprompted’ where as the 5 stars are all seemingly prompted. People seem to care about them NOT caring and want to spread the word about the badness… unprompted. No further business from me.
Unusable garbage out of the box, with useless customer support. NEVER BUY FROM THEM. My 10 year old son saved all his grass cutting money to buy the K1. It arrived missing screws that hold down the print plate. We tried calling and were told to submit a case via email, via email we were told to go to the hardware store, so we took a screw that we think is a match to multiple hardware stores and Microcenter - no one could ID the screw. We called AGAIN, and the person on the phone kept telling us to go to the hardware store, and wasn't forthcoming with any info about what the screw might be. He eventually told us it's probably an M3x6mm, so we ordered a bag of those amazon. Will find out if those even fit in a couple of days. Email support has been unresponsive since the initial contact. My son is devastated and I've lost several hours of my life to this BS goose chase for missing screws.
Great product Thanks
My spark x i7 that has been going though countless problems, First I got my nozzle replaced ,Then my make bed assembly and and got the heat assembly , then you guys sent me auto leveling sensor and a new build plate and assembly . Now I just installed a whole new tool head assemble and tool head wires . And now my display screen stays black . I can’t tell what errors or my next Issue with this printer is going to be. I hav not printed in months instead I spent the last 3 months just repairing and replacing parts not one print in the last three months just waiting on more parts to come in. I keep contacting customer service and all I get is more and more parts in a span of over three months all been doing is playing the waiting game for parts and once I replace them wait for more parts it’s a nightmare instead of just sending me a new one
So far, my experience is amazing discounts good pricing anything that can make a good business and I'm a huge 3d printer type of guy, so this is just the site I need because I'm broke.
387 reviews matching
