PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at [email protected]. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Written by the business, not verified by us.
Is CreditSecrets.com legit?
CreditSecrets.com (creditsecrets.com) has a 4.5 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being exceptionally helpful, patient, and knowledgeable during support calls. Reviewers describe customer service as top-notch, noting representatives provide clear guidance and resolve issues quickly. People feel well-supported throughout the process, appreciating the transparent and friendly approach of the team.
Consumers find that the agents walk them through dashboards in detail and ensure complete satisfaction. Some reviewers were not happy with the lengthy promotional videos, continuous upsells, and occasional issues with dropped calls when trying to reach support. Others noted occasional difficulties with logging into the website or navigating the initial setup steps.
Auto-generated from all reviews of this business. For reference only.
Hello,
I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she processed my refund right away! Thank you Daniela for your AMAZING CUSTOMER SERVICE ❤️ I really appreciate it and you!
Reply from CreditSecrets.com2026-05-27
Thank you, Deborah! We truly appreciate your kind words and are so glad Daniela was able to provide such polite, courteous, and compassionate support. We completely understand that everyone’s situation is different, and we’re happy she was able to process your refund quickly and make the experience a positive one for you.
We’ll be sure to share your wonderful feedback with Daniela — she’ll truly appreciate it. Thank you again for taking the time to share your experience and for your heartfelt words ❤️
If there’s anything we can do for you in the future, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Hi Roger, thank you for your feedback. We understand that too many emails can feel overwhelming, and we appreciate you bringing this to our attention. Our goal is to keep members informed and supported throughout the process, but we also understand everyone has different communication preferences.
You can always adjust your email preferences or unsubscribe from non-essential communications at any time. If you need assistance with that, our team is happy to help.
[email protected]
877-215-6015 — Monday to Friday, 9am ET to 7pm ET
#trusttheprocess
Communication and ease of obtaining needed help; professionalism.
Reply from CreditSecrets.com2026-05-27
Thank you, Brenda! We’re glad to hear you experienced clear communication, professionalism, and easy access to the help you needed. Providing smooth and supportive service is always our goal, and we appreciate you taking the time to share your feedback.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
My review is just based on I notice that I had purchased before and I was able to get a refund of the second time purchasing. Thank you very much, appreciate it.
Reply from CreditSecrets.com2026-05-27
Thank you, Nerissa! We’re glad our team was able to quickly identify the duplicate purchase and process your refund. We appreciate your understanding and are happy we could make the situation right for you. Thank you for taking the time to share your experience!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Very responsive and excellent service
She helped me with my concern and provided great service
Reply from CreditSecrets.com2026-05-27
Thank you, Jo! We’re glad to hear you received responsive and excellent service. It’s wonderful to know your concern was addressed and that our representative provided such great support. We truly appreciate your feedback!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
After some misunderstandings about my purchase and membership, the folks at Credit Secrets went ABOVE AND BEYOND good service by guiding me step by step in downloading some resources from their webpage and were extremely helful to me.
Reply from CreditSecrets.com2026-05-07
Thank you, Jorge! We’re glad we were able to clear up the misunderstandings regarding your purchase and membership and help guide you through accessing your resources. Going step-by-step and making sure our members feel supported is exactly the kind of service we strive to provide.
We truly appreciate your patience and your kind words about our team going above and beyond to help.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The girl who took my order was extremely helpful, gracious and respectful. I give her a 100% vote. BUT THEN, I GET AN EMAIL QUESTIONING WHERE I GOT A COPY OF CREDIT SECRETS!!! Its a cup of vinegar for me. I bought the book from....CREDIT SECRETS..but I dont remember when. Im a serious customer. Im not fooling around. I can only give you MY WORD until I find the DAMM payment receipt!
Reply from CreditSecrets.com2026-05-07
Thank you for your honest feedback. We’re glad to hear the representative who assisted you was helpful, gracious, and respectful — we truly appreciate that recognition.
We’re also sorry the follow-up email left you feeling questioned or frustrated. That was never our intention. From time to time, our team may ask for clarification regarding prior purchases so we can properly locate accounts, avoid duplicate orders, and make sure members receive the correct access and support. We absolutely understand that not everyone has receipts readily available, especially from purchases made years ago.
We appreciate your patience and your sincerity, and we’d be happy to continue helping you get everything sorted out and moving forward.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Being cautious of our credit standing, I looked at Credit Secret's reminder of the 'numbers' game. I ordered the digital guidebook, only to be reminded that I had done the same a couple of years ago. They immediately refunded my new purchase and wished me well. I need to retrieve my memory and the Credit Secret guidelines and do my due diligence.
Reply from CreditSecrets.com2026-05-07
Thank you for sharing your experience! We appreciate your caution and diligence when it comes to protecting and improving your credit. We’re glad our team was able to quickly recognize the duplicate purchase, issue the refund immediately, and point you back toward the resources you already had available.
Sometimes revisiting the fundamentals and following the Credit Secrets guidelines step-by-step can make a big difference. We wish you the very best as you continue moving forward and appreciate the opportunity to support your journey.
If there’s anything we can do to assist along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
They fixed my problem fast and were very helpful in their emails.
Best support I have ever received.
Reply from CreditSecrets.com2026-05-07
Thank you, Kevan! We’re thrilled to hear your issue was resolved quickly and that our team was so helpful through email support. Being called the best support you’ve ever received truly means a lot to us, and we appreciate you taking the time to share your experience!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Sonya was professional and easy to speak with. She knows her job. Thank you
Reply from CreditSecrets.com2026-05-07
Thank you, Raynea! We’re glad to hear Sonya was professional, easy to speak with, and knowledgeable in helping you. We’ll be sure to share your kind words with her — she’ll appreciate the recognition!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Vanessa was the consummate professional. She was very kind in allowing me to explain my issue and then she expertly guided me to a resolution. I can't thank her enough. If you had more stars I would certainly give them to her!
Reply from CreditSecrets.com2026-05-07
Thank you, Francis! We’re thrilled to hear Vanessa provided such fantastic customer service. Taking the time to listen carefully and guide members to a resolution with professionalism and kindness is exactly what we strive for. We’ll be sure to share your incredible feedback with her — she’ll truly appreciate knowing she made such a positive impact!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The way she took her time to explain everything to me also she was very nice plus she didn't rush me off the phone she tried to help me in every way possible
Reply from CreditSecrets.com2026-05-07
Thank you, Rebecca! We’re so glad to hear our representative took the time to explain everything clearly and made you feel supported throughout the call. Being patient, kind, and never rushing our members is exactly the kind of service we strive to provide. We appreciate your kind words and are happy she was able to help you in every way possible.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Thank you, Frederick! We’re glad to hear Kelly was very helpful and provided 5-star service. We’ll be sure to share your kind words with her — she’ll truly appreciate it!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Customer service answered promptly and resolved my issue.
Reply from CreditSecrets.com2026-05-07
Thank you for your feedback! We’re glad to hear our customer service team responded promptly and was able to resolve your issue. We appreciate you taking the time to share your experience and are always here to help.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I had pleasure of speaking with to David. I was in a very bad mood when calling because I didn’t have access to anything after i paid for it,to only be informed there was another account with a different email that had been paid on.So David gave me a refund for the other account kept $199 because i will need the help with all of this. David was such a blessing to me today. I asked him if this really works he said he hasn’t has to use it because he’s 23, how he’s seen it help a lot of people. Plus he said they are always they to help. I currently am please with what’s going to happen.
Reply from CreditSecrets.com2026-05-07
Thank you, Audbrey, for sharing your experience so honestly. We’re sorry things started out frustrating, but we’re very glad David was able to identify the duplicate account issue, process the refund, and help get everything sorted out for you.
It means a lot to hear that he was patient, reassuring, and supportive during a difficult moment. Our team truly is here to help guide members through the process, and we’re excited that you’re now feeling more confident and positive about what’s ahead.
We’ll be sure to share your kind words with David — he’ll really appreciate them!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The success is outstanding but its a little hard to understand but it really works.. 48 points in 2 weeks. Thank you!!
Reply from CreditSecrets.com2026-05-07
Thank you, Christopher! Congratulations on your progress — 48 points in just 2 weeks is outstanding! We understand that some parts of the process can feel a little overwhelming at first, but we’re glad to hear the system is working for you. Keep following the steps, and we’ll be here to support you along the way.
If there’s anything we can do to support you, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
This is the most comprehensive experience I’ve had so far and will be for the times to come!
Reply from CreditSecrets.com2026-05-07
Thank you, John! We’re honored to hear this has been the most comprehensive experience you’ve had so far. Our goal is to provide clear guidance, strong support, and the tools needed to help you move forward with confidence. We appreciate your trust and look forward to supporting you in the times ahead!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
After only 1 month, i was able to remove both collections from my Credit Bureaus. i no longer need the service.
Reply from CreditSecrets.com2026-05-07
Thank you, Vincent! We’re thrilled to hear you were able to remove both collections from your credit bureaus in just one month. That’s an incredible result, and we’re glad the program was able to help you achieve your goal so quickly.
We appreciate you sharing your experience and wish you continued success moving forward!
If there’s anything we can do to support you in the future, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Thank you, Renee! We’re so glad to hear Vanessa was awesome and helped you tremendously. We’ll be sure to share your kind words with her — she’ll truly appreciate knowing she made such a positive impact!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The representative was knowledgeable, professional and very helpful. She solved the reason for my call right away.
Reply from CreditSecrets.com2026-05-07
Thank you, Leslie! We’re glad to hear our representative was knowledgeable, professional, and able to quickly resolve the reason for your call. We appreciate your feedback and are always happy to help.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to [email protected] or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
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