Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message. The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that. When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs. We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
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Is Crestline Promotional Products legit?
Crestline Promotional Products (crestline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and dedicated account managers who provide exceptional support, ensuring that custom orders are handled smoothly and delivered promptly. Consumers consistently note that the products, including promotional bags, custom mugs, and various office items, are of very high quality and feature sharp, vibrant printing.
Some reviewers were not happy with occasional product defects, mentioning specific issues like peeling prints, dirty items, or unpleasant material smells. A few people also experienced communication challenges, unexpected order processing delays, or completely unresolved problems when things went wrong.
Auto-generated from all reviews of this business. For reference only.
The quick response from the team (Cassandra). She is always ready to assist.
Reply from Crestline Promotional Products2026-07-13
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear that Cassandra is always ready to assist and provides such quick, responsive service. We’ll be sure to share your wonderful comments with her. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products2026-07-13
Good afternoon,
Thank you for your feedback! We’re delighted to hear that you received great customer service and timely delivery. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Personal I dealt with was on top of all my needs was quick with updates by email and as with every request. They did a great job and pricing is very good
Reply from Crestline Promotional Products2026-07-13
Good morning,
Thank you for your wonderful feedback! We’re delighted to hear that our team was attentive to your needs, provided prompt updates throughout the process, and delivered great service. We’re also glad you found our pricing to be a great value. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
As usual, Keith Danforth, provided great service, showed great patience when we switched gears, and got the job done quickly. Thank you, Keith!
Reply from Crestline Promotional Products2026-07-10
Good morning Trish,
Thank you so much for your kind feedback! We’re thrilled to hear that Keith once again provided the great service, patience, and quick turnaround you’ve come to expect. We’ll be sure to share your wonderful comments with Keith. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products2026-07-10
Good morning,
Thank you for your kind feedback! We’re delighted to hear that Melissa was attentive and responded quickly to your questions. We’ll be sure to share your wonderful comments with her. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Simple, quick, and delivered on time. These bags I ordered do smell terrible, but I understand I purchased the cheapest option available, so its the material I'm not thrilled with. The service itself was fantastic.
Reply from Crestline Promotional Products2026-07-13
Good morning Fran,
Thank you for taking the time to share your feedback. We’re delighted to hear you had a simple, quick ordering experience and that your order arrived on time. We also appreciate your comments about the bags and understand your disappointment with the material. Your Account Manager will be reaching out to you shortly to try to rectify the situation as I haven't heard of any issues with these bags in the past. Thank you again for your kind words about our service—we truly appreciate your business.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
We love our water bottles from Crestline, and the customer service is stellar!
- Sylvan Dale Guest Ranch
Reply from Crestline Promotional Products2026-07-09
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your water bottles and that you had a stellar customer service experience. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Easy to order products -lots of choices -good customer service
Reply from Crestline Promotional Products2026-07-09
Good morning,
Thank you for your feedback! We’re delighted to hear you found our products easy to order, appreciated the wide selection, and received great customer service. We truly appreciate your continued business and look forward to serving you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
You answered me back so quickly, I was caught by surprise. I did not approve of first draft, and your art department got right on the ball and rendered new plans that I approved. Order was placed immediately and you have notified me of every step since. I want to take this opportunity to thank you very much for treating my small order as important as a huge one. I intend to do more business with in the future.
Reply from Crestline Promotional Products2026-07-10
Good morning Teresa,
Thank you so much for your thoughtful feedback! We’re delighted to hear that our team responded quickly, worked with you to create a design you loved, and kept you informed throughout the entire process. It means a great deal to know you felt your order received the same care and attention regardless of its size. We truly appreciate your business and look forward to working with you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The products were exactly as shown and well received. Thank you!
Reply from Crestline Promotional Products2026-07-08
Good morning,
Thank you for your kind feedback! We’re delighted to hear the Mercury Messenger Bags and Javalina Pens were exactly as expected and were well received. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Rhonda and Wanda were so helpful! They were lovely to work with, answered every question and ensured we got exactly what we were looking for. I apprecaite their dedication and fantastic customer service!
Reply from Crestline Promotional Products2026-07-07
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Rhonda and Wanda were so helpful and made the ordering process such a positive experience. We’ll be sure to share your kind words with them. Providing exceptional customer service and ensuring our customers get exactly what they’re looking for is always our goal, and we truly appreciate your support and kind words.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
My order was fulfilled properly even though it was a rushed order. Thank you!
Reply from Crestline Promotional Products2026-07-06
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear that your rushed order was completed accurately and met your expectations. We greatly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Prompt communication, excellent service and beautiful product,
Reply from Crestline Promotional Products2026-07-07
Good morning Mary,
Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent experience and were pleased with our prompt communication, exceptional service, and the quality of your Owala drinkware. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
They helped setup purchase and correct things that needed to be corrected.
Reply from Crestline Promotional Products2026-07-06
Good morning James,
Thank you for your feedback! We’re glad our team was able to help you get your order set up and make the necessary corrections along the way. We appreciate your business and are happy we could ensure everything was taken care of for you.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products2026-07-06
Good morning,
Thank you for your feedback! We’re glad to hear our team was responsive and able to help with your last-minute order. We greatly appreciate your continued business over the years and look forward to assisting you with your future promotional needs.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
speed of processing. Easy and fast to speak to a real person when we needed assistance.
Reply from Crestline Promotional Products2026-07-06
Good morning,
Thank you for your feedback! We’re delighted to hear that the ordering process was easy, your order was processed quickly, and that you were able to reach a member of our team when you needed assistance. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Crestline is so easy to use and their staff are stars. I've worked with David Ouellette a few times now and he is quick to communicate and quick to resolve issues. I had an order recently that I had placed prior to David realizing that they were out of the color we requested. David worked with me to find a replacement color that fit our company's standards. Amazing product and staff!!
Reply from Crestline Promotional Products2026-07-02
Good morning Sam,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience working with Crestline and that David Ouellette has provided outstanding service. We’ll be sure to share your kind words with him. We’re especially glad he was able to quickly communicate, resolve the color issue, and help you find an alternative that met your company’s branding standards. Thank you for your continued support—we greatly appreciate your business!
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Sharon and Ylonda, we needed pens for our Family Reunion. We spoke with Dan Poulin, he was very knowledgeable and helpful. it was nice working with Dan. The pens arrived within a week.
Reply from Crestline Promotional Products2026-07-01
Good morning,
Thank you so much for your kind feedback! We’re delighted to hear that Dan Poulin was knowledgeable and helpful throughout the ordering process and that your pens arrived within a week, just in time for the family reunion. We’ll be sure to share your kind words with Dan, and we truly appreciate the opportunity to be part of your special event.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Patiently and friendly throughout the process of creating the perfect image in every item.
Reply from Crestline Promotional Products2026-07-02
Good morning Ada,
Thank you for your kind feedback! We’re delighted to hear our team was patient and friendly throughout the process of creating the perfect design for your items. We truly appreciate your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Excellent professional customer service when placing our first order.
Reply from Crestline Promotional Products2026-07-02
Good morning,
Thank you for your kind feedback! We’re delighted to hear that your first order was met with excellent, professional customer service. We truly appreciate the opportunity to earn your business and look forward to working with you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
