I have been working with the same agent…
I have been working with the same agent for years. She is great. Very responsive to our needs.
About cruises.com
Data updated- Website
- cruises.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 0% (0/27)
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About this business
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
Written by the business, not verified by us.Is cruises.com legit?
cruises.com (cruises.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the travel agents for being exceptionally helpful, patient, and knowledgeable throughout the entire planning process. Many people also state that the booking procedures are remarkably smooth and straightforward, helping them secure great rates and valuable perks. Some reviewers were not happy with unexpected charges and hidden fees applied during their bookings. A few other people also felt that customer service representatives were completely unhelpful when addressing post-booking issues or trying to resolve complaints. Travelers occasionally experienced frustrating communication barriers, long delays, and unsupportive responses from certain staff members.
Auto-generated from all reviews of this business. For reference only.What people say
Haley was a big help
Haley was a big help! She answered all my question and made the whole process easy.
Great Experience
Booking was such a breeze and Rep was very helpful.
Had problems getting it booked at first…
Had problems getting it booked at first but once I got a hold of your rep, everything went very well. Thanks so much for your help
GRATEFUL to have found Shy at cruises.com
I was so blessed to get in touch with Shy at Cruises.com. We had one, longer cruise booked and had to switch to a shorter cruise. She spent time with Royal Caribbean to switch things over for us, ensuring we had a great financial deal. I am so grateful to her - so much so that I've added her to my contacts in my phone! I highly recommend using Shy!
I no longer book through the cruise…
I no longer book through the cruise line itself because cruises.com. has everything I want. I don’t understand why the cruise companies don’t have what cruises.com does. The prices are better on cruises.com. The options of so many different cruise lines are amazing! I really prefer their payment options too. I made a mistake right after booking a cruise with cruises.com and needed to call customer service. The representative, obviously had a smile on her face when she answered my phone call. She fixed my mistake and was just so pleasant about it. Cruises.com is the best! With Service like I received and all of the above mentioned there’s no reason why I would ever go back to booking with the cruise line directly.
Never given our $75 ship board credit
We were never given our $75 ship board credit for booking with them. I booked 3 rooms which meant we were due a total of $225 on our credit cards. The cruise line itself knew nothing about this and told us to contact Cruises.com. You are put on hold for a long time. When someone answers you are put on hold again while that person supposedly looks into it and comes back to the phone and says "Are you still there? I'm still looking into it." Then you are told a case will be filed with the cruise company. The cruise company calls and says the case does not contain anything about credit card shipboard credit and to call cruises.com. They just want to take your money, can't answer any questions, don't tell you what's included in your ticket. BOOK DIRECTLY WITH THE CRUISE LINE!
False advertising!
False advertising! My husband and I are avid cruisers, ramping up recently to more than 10 cruises a year, so we are well-versed with the changes and pricing for the cruise lines we use. I was searching for a 14-day Xmas cruise on their website, and on April 2, it was advertised at $1419, a great price. Upon clicking to the next step, the price changed to $1799! I emailed an agent at cruises.com and included a screenshot showing the advertised price on the website, and had to chase for an explanation. On April 3, she responded via a voicemail stating that the former price did not include port taxes and fees, which brought the price from $1428 to the post-$295 price of $1723. 1. First, the price online was $1419, not $1428. 2. For several months now, regulations have required pricing to include port taxes and fees. 3. Consistent with #2, the new price on their website is $1799, and stays at $1799 when you click further into the booking process, not $1723. Do not book with them, as their final prices are inconsistent with their advertised rates, and even the explanation from an agent with "Over 45 years luxury concierge experience" (Lori Cordes, ext. 78239) flat out lied to cover it up. BUYER BEWARE!
Horrible Experience
Way too aggressive sales tactics during the booking process. They overpromise on discounts and credits as most of these never come through. I won't use them ever again.
Smooth sailing on securing…
Smooth sailing on securing reservation….looking forward to an enjoyable and safe adventure
Easy to book online
Easy to book online. Very informative with chat. Called for more information and the woman was very helpful.
Linda Ledbetter has been our Cruise.com…
Linda Ledbetter has been our Cruise.com agent for over 10years. She is thorough, knowledgeable and is absolutely fantastic to deal with. I highly recommend requesting her!!!
Cruises.com ext 38426
Great cruise associate (Connor Cross). He has helped us for several years.He is the best.
A great co
A great co. to work with. The staff was great.
The customer service representative
The customer service representative, Eddy was so kind, patient and helpful. This is the 5th time booking cruises with them. It’s always been a good experience; usually with some extra perks too
Very friendly
Very friendly. Answered all of my concerns
Professional representatives, supportive team, prompt return call back, great feedback about cruise ship,and activities
One good friend cruise to Alaska often, and enjoy her adventure every time. She highly recommend cruising with the Royal Caribbean.
First time booking a cruise
I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account
Do not use cruises.com
Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.
I logged onto the Cruises
I logged onto the Cruises. Com Website. Ease of locating and Cruise, was quite easy. Would recommend SITE to Others.
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