Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
Written by the business, not verified by us.cruises.com (cruises.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently praise the travel agents for being exceptionally helpful, patient, and knowledgeable throughout the entire planning process. Many people also state that the booking procedures are remarkably smooth and straightforward, helping them secure great rates and valuable perks. Some reviewers were not happy with unexpected charges and hidden fees applied during their bookings. A few other people also felt that customer service representatives were completely unhelpful when addressing post-booking issues or trying to resolve complaints. Travelers occasionally experienced frustrating communication barriers, long delays, and unsupportive responses from certain staff members.
Auto-generated from all reviews of this business. For reference only.Both Christine Piccirillo X33338 (several times,) and Shauna Housden/customer service provided excellent customer service. They both should train other workers there and should be recognized for their impeccable support.👍
I had made a reservation for a cruise 11 months out. A payment was not due for 9 months. I needed to cancel and was charged a $100 cancellation fee despite the term of the contract not being listed under "terms and conditions" in the reservation. We have cruised a lot and have never had to pay a cancellation fee when canceling so far out.
Our agent, Tina, always looks for as many discounts as we can receive. She is patient while we debate our tour dates. She is always professional.
Rachel was very pleasant and competent, and got the booking done, with suggested discounts,quickly and accurately
Great experience! Honest, helpful, and genuine representative that will assist with the booking from start to finish. A+
Horrible booking experience! Agent didn’t put our correct information in, resulting in 6 hours of being bounced back and forth just so I could register and board the ship. I wanted an upgrade, after speaking with ncl they stated they would be happy to upgrade, I just had to contact the third party agent I booked through to do it. When I contacted cruises.com I got Hayley who was very rude telling me she would not contact the cruise line and I’m just too late, despite the instructions I received from ncl to upgrade. She was not helpful at all. You should avoid cruises.com at all cost, they make it much harder and def a lot more strsssful.
MARIA,was great to work with,she asked questions that helpful to us. Very plesent. We like dealing with your company.
Nicole Cummings was very patient and helpful in planning our cruise and coordinating flights from 2 locations. She gives her 110%. Thanku
We also had a bad booking experience with Cruises.com. While the agent was very pleasant and explained the perks well, she did not go through the itemized version of the billing or explain exactly what we were paying for and any conditions. Two weeks after we paid in full, we were notified after buying an onboard upgrade package that doing so increased our trip insurance by over $100. We had no idea they had even folded trip insurance into the cost. Since our credit card offered free trip insurance, we asked to cancel their insurance and get a refund but were told that "the ten-day grace period for cancelling trip insurance had elapsed." Maybe we should have been more detail oriented, but it strikes us that an ethical company would have A) informed us fully of every item we were paying for, and B) offered us a refund when we told them that their own agent had never informed us of this hidden expense. Book your cruises somewhere else.
Excellent customer service, professional and caring. Knowledgeable guide with valuable information and support.
We use cruise.com to book our vacations. For the last couple of years we have used the same agent to book our cruises, Ellie Bevington. She is thorough, and helps us with all of our booking needs. She is patient when we have questions and need clarification. Cruise.com is all we use to book our cruises now.
Shannon Williams, Cruises .com agent that assisted with my cruise request was on the ball. Helped with every aspect of my vacation planning. Very happy to have her in the future. Thank you Shannon.
Agent help me to go through selecting room, go through step by step each process without rushing me. Her name is Tia Laywell.
My agent was Lauren Martin and she was outstanding!! Definitely i will continue using this platform because of her costumer service that was amazing.
Be sure you understand the difference between CRUISE.COM and CRUISES.COM. Two different companies. This review is for CRUISES.COM I booked a trip with Cruises.com in Jan 2026. I also purchased trip protection. We were so excited getting ready for a cruise to Alaska. Then 1st week in June our lives changed. My husband's ENT found a large mass on his tongue. We alerted CRUISES.COM that we may have a travel issue. After seeing a specialist on 6/19/26 we were told we could not travel, it was too dangerous. The doctor said the tumor is blocking my husband's airway and at any time he could stop breathing. We alerted CRUISES.COM immediately plus the insurance carrier, AON. Fast forward to July 1st, my husband had surgery and the mass was confirmed it is cancer. WE are devasted. The day after the surgery I got on the phone with AON and asked them, you received all documentation from our doctor what else do you need to process my refund. No answer. I called CRUISES.COM and spoke with one of their rep's. Here is what she said: You are not getting your money back. You are at a 100% penalty stage. I said, wait, I have something in writing from CRUISES.COM that I can cancel for any reason anytime bc of my insurance protection plan. She said NO. I said, ok (not calmly) then I'll send two friends on that cruise in my place if I can't get a refund. Then she said, "YOUR CABIN HAS BEEN REBOOKED" What???? I asked, "So, the cruise line, HOLLAND OF AMERICA, rebooked my cruise (so they lost no money) and you all are keeping my $5,5550.00 and making money off someone that was just diagnosed with cancer"? Am I understanding this right? The doctor signed every document needed for a refund. This is where we stand today. It is UNHUMAN!! PLEASE PUSH THIS REVIEW EVERYWHERE SO no one has to go through this additional fight of a refund in addition to our family fight! CRUISES.COM and HOLLAND OF AMERICA - BAD COMPANIES! I'm going to keep up my fight with them!!! BEWARE!!!
We have used Cruises.com for our last three cruises. They have a rewards program that gives you points that can be used for onboard spending. On their website it states that you get free points for completing surveys. I completed two and never got the points. I contacted their customer service, asked for a manager, emailed, and they won’t add the points to my account. I could have booked the recent cruise on NCL directly, but did it on Cruises.com to get onboard spending. I won’t be using them anymore.
Barbara spent an inordinate amount of time to set me up for the right cruise for the right price. She was highly professional, patient and accommodating. She even looked up details on what was above and below me to avoid undue noise. She's very much appreciated!
I am extremely disappointed with my first experience booking through Cruises.com. I booked a guaranteed Oceanview room over the phone, trusting that I was being taken care of, but the experience afterward was frustrating and upsetting. When I reached out for help, I spoke with customer service and was eventually transferred to a supervisor, Waykelya. Unfortunately, the conversation was extremely disappointing. I felt like I was not being listened to, was repeatedly spoken over, and was treated as if my concerns did not matter. Instead of taking the time to understand my situation and work toward a solution, I was repeatedly given the same response and left feeling dismissed. I have been a loyal Royal Caribbean cruiser for years, cruising annually and spending thousands of dollars onboard, so this experience was especially disappointing. I expected better communication, customer service, and support from a company handling such an important vacation. I hope Cruises.com takes this feedback seriously and focuses on improving how customers are treated when they have legitimate concerns. A customer should feel heard and valued, not talked over and dismissed.
Shari H was excellent and highly professional. It is a pleasure working with her. Eloquent, dedicated, knowledgeable and kind. Thank you Shary !
Christine helped us book a great trip to the Virgin Islands on the Royal Caribbean allure of the sea. It was really good because she had been on that shit before and knew all the benefits and best places. She also managed to get us an absolutely beautiful room just at the bow of the ship with a huge window. Now we are booking a ship a year ahead of time and she has also helped us with that I really appreciate the time she takes, and she truly looks out for the benefit of her guests. I hope she stays with Cruises.com forever so I can book all my future cruises through her.
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