Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
Written by the business, not verified by us.cruises.com (cruises.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-29.
Reviewers had a great experience with this company. Customers frequently praise the travel agents for being exceptionally helpful, patient, and knowledgeable throughout the entire planning process. Many people also state that the booking procedures are remarkably smooth and straightforward, helping them secure great rates and valuable perks. Some reviewers were not happy with unexpected charges and hidden fees applied during their bookings. A few other people also felt that customer service representatives were completely unhelpful when addressing post-booking issues or trying to resolve complaints. Travelers occasionally experienced frustrating communication barriers, long delays, and unsupportive responses from certain staff members.
Auto-generated from all reviews of this business. For reference only.We have been working with Agent William Glisson recently, and found him to be very knowledgeable, patient and professional. I never felt like he was trying to push me into anything I really did not want. He is a good listener, and we worked well together exchanging ideas, as we are very experienced, cruisers, therefore we are also very experienced with the booking process. I would recommend William to anyone looking to book either your first cruise, or 50th.
My travel agent Eileen Cardova, was amazing great customer skills very informative. It was a pleasure speaking with her as well booking a cruise.
I wanted to book a good cruise for me. Customer Service Rep Offered me no advice. she just wanted to sell me most expensive cruise & extra's.
The experience was great once I understood what I was doing. Reading is fundamental!😂
Agent was very kind and helpful
Cheryl is an excellent agent and always goes the extra mile to ensure that my travel is completed correctly and with my desires in mind.
Cruises.com was happy to take the booking but completely unwilling to help with a simple customer service issue afterward. My father accidentally selected excursion credit instead of onboard spending credit, and we contacted them right away asking for a simple transfer of the SAME promotional value. My parents are elderly and will not even be using excursions, meaning the credit will likely go to waste entirely. Despite explaining this multiple times, customer service kept repeating “nothing can be done” with zero effort to help or escalate the issue. Policies are one thing, but good companies also use common sense and basic customer care. This experience left a very negative impression.
Tara at extension 35964 was unbelievably helpful! She found the best rate for us and adjoining rooms for me and my kids. I can't thank her enough. She also had knowledge of everything else that I asked her. It was almost a She also had knowledge of everything else I that I asked her. It was almost a two hour conversation and she was patient with me the entire time. and I will definitely call her again to book my next cruise through cruises.com. Thank you Tara for all of your insight, tips, and expertise!
Easy to use and saved me over a hundred dollars versus booking directly with the cruise line.
Ana was wonderful and patient. She is also a delight to work with.
We have used Cruises.com for many years. They always take care of us, answering questions and meeting our needs. The booking process is great. The travel agents are well trained and awesome. The reward points is a great bonus. Our travel agent, Jessica Ellis, is the best. Professional, personal and knowledgeable.
It was really easy to work with Cruises.com. I ended up calling and talking to a travel agent, and with her help, we got the best deal possible. A deal that I wouldn't have gotten without her assistance. I'll use them again in the future, and I would recommend them..
I have used Linda Ledbetter for several cfruises. She is absolutely the best and always gets me the best. Cruises.com ad a whole is also very good company. Their point system has been very helpful. There is always someone there to answer any questions
The experience was great because Nancy answered my call. Right away she let me know that she could help with my login problems with NCL. She called NCL and had to wait a long time just to talk to someone. Then she kept checking on me to let me know when was still working on it. Then she had to wait again for the tech support. She was the best help ever!
My phone agent went above and beyond making sure we got the cabin we wanted and at a great price!
Takia was incredibly helpful. She made the booking experience seamless.
Agent was knowledgeable, good listener, researched info as needed, and a great communicator.
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