Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
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cruises.com (cruises.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-29.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the travel agents for being exceptionally helpful, patient, and knowledgeable throughout the entire planning process. Many people also state that the booking procedures are remarkably smooth and straightforward, helping them secure great rates and valuable perks.
Some reviewers were not happy with unexpected charges and hidden fees applied during their bookings. A few other people also felt that customer service representatives were completely unhelpful when addressing post-booking issues or trying to resolve complaints. Travelers occasionally experienced frustrating communication barriers, long delays, and unsupportive responses from certain staff members.
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Im really mad to realize when my friend asked my husband and I to go on this cruise that it is a GEN X cruise and cost 600$ more than booking directly through Royal Caribbean. Im not even interested in being a part of this "group event " and now with the hurricane hitting I don't even want to go. I've sent an email but haven't heard back about cancelling. Cruise is starting Nov 8th. They need to explain in greater detail how their special event ties into the normal cruise as I would've just booked directly with the ship.
The agent, vivian, was helpful and patient as I try to make sense of a lot of information at one time since this was the first time I was signing up for this particular cruise line.
I was ready to pay for the trip (3 attempts)but your website is try to sell me the travel insurance $89 for each person and without kicking the purchase insurance button my payment is incomplete this is very frustrating.
Causing me to wonder are you a cruise company or an insurance company?
Cruises.com are the best! They always have the best prices and have add-ons at no cost. Every time I cruise I call them! Last cruise was in Alaska and next cruise is in the Southern Caribbean. Julie Winsjansen is an excellent travel agent and always a pleasure to do business with. I highly recommend cruises.com and Julie W!!
I booked a 20 day Meditterranian cruise with Cruises.com under the understanding that I would recieve 3% of the purchase price of about $4800 back via my Rakuten account. I took the cruise in April 2025. They are still advertising cash back via Rakuten but I have been unable to get them to honor this despite reaching out to them. Rakuten have made several attempts to reach out to them to no avail. Dishonest company, do not trust!
Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give then yours either!
My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.
I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.
Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.
Our cruise was easy to book with Donnie at cruises.com. He knew literally everything from booking to cruiselines and promotions to discounts. I recommend to anyone who is looking to book a cruise with any cruiseline.
The company does now allow US Legal Permanent Residents, with unexpired permanent legal residency and valid, unexpired, Cuban passport to book with them. This should be completely illegal, can book with any other company though, even the cruise companies themselves.
The person I worked with, Cristocia Carroll, very patiently processed our options with the cruise line and helped us pick the best option that suited our needs. She was very up beat and demonstrated great patience with us and her counterpart at Princess who appeared to be new.
I began my cruises with cruises.com several years ago and whether I speak to a booking agent, or use the website, I feel secure that I receive the best service and gratuities.
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