Parts dept was very knowledgeable to…
Parts dept was very knowledgeable to which parts we were looking for. order process was seamless and parts were at our location in a few days
Construction & Manufacturing
Write a reviewCustom Truck One Source
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101 reviews
About Custom Truck One Source
Data updated- Website
- customtruck.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 67% (4/6)
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About this business
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Written by the business, not verified by us.Is Custom Truck One Source legit?
Custom Truck One Source (customtruck.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
Elmer Grigsby has been helping me on…
Elmer Grigsby has been helping me on this order for MONTHS. I finally got approval from my customer to place the order. Thank you so much for the help.
Purchased a 2019 Freightliner bucket…
Purchased a 2019 Freightliner bucket truck with 36,*** miles. Transport company came to pick up the truck and found the check engine light was on. Waited 6 hours and then left after service turned the light off. 200 miles into a 550 mile trip the light came back on. Once in my possession I was tasked with finding a local dealer and dropping the truck back off where it was worked on again. After a week of waiting for approval we picked the truck back up and had it wrapped with our company logo. Check engine light came back on and again was tasked with dropping the vehicle back off at the local dealer. During transportation we also noticed the air conditioner was making a loud vibration noise which we immediately mentioned to Custom Truck. After waiting on authorization again the truck was found to have a bad turbo. Once again we waited on approval for funds and after a week the parts were ordered for the turbo but nothing for the air conditioner. After turbo was completed we asked again "what about the air conditioner ?" We were told that since we didn't purchase a extended warranty that Custom Truck would NOT pay anymore for anything else. We have not driven this truck more than 50 miles since delivery and haven't used it once. Made two payments already for them to basically say "we are done" with fixing anything else. We will NEVER recommend or use this company ever again! Never once got a call from anyone in management....
Easy access to E-store
Great service and we were able to meet…
Great service and we were able to meet our deadline
i delt with elmer grigsby he was very…
i delt with elmer grigsby he was very helpful the only problem is a lot of parts were backordered
Buyer beware
Buyer beware. Nice folks. However I would not recommend buying any of the chip trucks from them. Over 5 months of payments on a 88k dollar truck that would not dump properly.5- 6 trips to the shop and tons of lost business.
Great experience with Field Tech Tim Bloodgood
Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he took his time and got the issue resolved. When he fixed the issue, it led to another issue found and he resolved it also. He took his time and explained the issues and resolutions. It was very good to see a service tech that takes his time and enjoys what he does.
Reply from Custom Truck One Source2026-03-25
Eddie, We're thrilled to hear that Tim was able to resolve any issues with your truck! Like all of us at Custom Truck One Source, our Field Service Techs take great pride in their work, so it's great to hear that he communicated the process to you along the way! Thank you for your positive feedback. I will be sure to share it with the team! -DA
Great Experience
Great Experience. Easy to work with. Shipping sent out on time.
Reply from Custom Truck One Source2026-03-25
Chris, We're glad to hear that you had a positive experience working with us, and that your shipping was sent on time! Thank you for taking the time to share your feedback. -DA
Easy to buy and easy to find parts
Reply from Custom Truck One Source2026-03-25
Hi there! We're thrilled to hear that you found our products and parts accessible! Thank you for your positive feedback; I will share your message with our parts team. -DA
even though it was a minor situation…
even though it was a minor situation involving a small part, response was rapid and I was directed to the proper department to take care of the problem
Reply from Custom Truck One Source2026-02-25
Richard, We're happy to hear that our response was rapid and that we directed you to the right department to resolve the situation. Thank you for your positive feedback!
Very helpful with getting an account…
Very helpful with getting an account set up and verifying the parts needed. Thank you Joel Skyworks Equipment
Reply from Custom Truck One Source2026-02-25
Joel, We're happy to hear that we could help you with your account setup and parts verification. Thank you for sharing your positive experience with us! Please email us at [email protected] if you ever need further assistance! DA
Easy part ordering
Reply from Custom Truck One Source2026-01-28
James, thank you so much for the 5-star review! Our Parts team is passionate about making the parts ordering experience as seamless as possible. If you ever need anything, please reach out! -DA
Elmer is a ton of help
Elmer is a ton of help. Appreciate you all.
Reply from Custom Truck One Source2026-01-28
Marc, We appreciate you taking the time to leave us your feedback; it means a lot to us. We are thrilled to hear that Elmer was helpful. I will be sure to pass this note along to Elmer and his team! -DA
Greatin
Greatin . Goof
Reply from Custom Truck One Source2026-01-28
Ashin, Thank you for leaving us a 5-star review! If you ever need anything from us, don't hesitate to reach out. -DA
Elmer was wonderful.
Reply from Custom Truck One Source2026-01-28
Patty, Thank you so much for leaving us a 5-star review! I will pass this along to Elmer and his team. Please reach out if you ever need anything! -DA
First Experience seemed pretty easy…
First Experience seemed pretty easy format to use on ordering parts. Shipping updates is very useful.
Reply from Custom Truck One Source2025-09-18
We're happy to hear that your experience was easy to navigate, and the shipping updates were useful. Thank you for your feedback!
parts people wont take order
parts people wont take order. they make you go online to order parts
Reply from Custom Truck One Source2025-09-18
We appreciate your feedback and regret the difficulty placing your order. We'll review our parts ordering process to see how we can improve the customer experience.
very quick responses and correct parts
Reply from Custom Truck One Source2025-09-18
We're happy to hear that we provided quick responses and correct parts. Thank you for your positive feedback; we appreciate it.
Great service
Any time I call Angie she is always professional and courteous Angie keeps me updated with everything that is happening. Tim Bloodgood is a top notch mechanic and a wealth of knowledge, You can call Tim and explain what you have going on and he will talk you through the issue and if you can not figure it out he will be my than happy to come out and solve the issue. Tim is a very good communicator and a very nice guy.
Reply from Custom Truck One Source2025-09-18
We appreciate you taking the time to share your positive experience. We're so glad that you found our team to be professional, courteous, and knowledgeable. It's great to hear that their communication and expertise were helpful to you.
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