101 reviews
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Written by the business, not verified by us.Custom Truck One Source (customtruck.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-12.
Communication through email is very helpful and I was guided through to set up an account.
We're happy to hear that our email communication was helpful. Thank you for your positive feedback!
The sales side of the house is amazing! Daylon will treat you right every time and goes above an beyond! Now the bad: The service side of CTOS is horrible!!! Expect to be overcharged, from the hourly rate that is higher than anywhere else in the area to charging extra hours on your units. When you ask them for a breakdown they give you the "that is for internal use only" response. The expect to be pat on the back for putting a customers units in the shop in front of their own rental fleet. Save yourself time, money and a headache and use someone else for your service work.
We appreciate you sharing your experience. We're happy to hear the sales team met your expectations. We regret to hear about your service experience. We'll review your feedback regarding service costs and communication to improve our customer service. Thanks for bringing this to our attention.
Was very easy to order. People there are very cordial and have a very good knowledge of what they have!
We're happy to hear that ordering was easy for you, and our team's knowledge was helpful! Thank you for your positive feedback; we appreciate it.
Easy ordering, fast delivery
We're happy to hear that ordering was easy and delivery was fast for you. Thank you for your positive feedback!
Not so much as something wrong, just no image to confirm item with on website. And shipping three decals worth 0.60 each for 26.00 is expensive & could have been under 10.00 via USPS Priority.
Chris, we appreciate you bringing this to our attention. We're sorry the website lacked an image and that the shipping cost was higher than expected. We'll review our website and shipping options.
Gary weiss and Cullen were unbelievable to work with! The process was flawless and both extremely professional!!
Troy, we're happy to hear that your experience was flawless. We appreciate you mentioning the professionalism displayed. Thank you for your positive feedback!
After working through several different roll-off options Joseph work really hard with me to get exactly what the customer was looking for.
We're happy to hear that we could assist you in finding precisely what you needed. We appreciate your positive feedback and thank you for taking the time to share your experience!
After about a month of trying to buy a used quad axle CTOS ad popes up on my Facebook yes I’m old! It took Tommy Sims less had 1 hour to get the contract and truck secured! Dave and Gary in finance made it painless great terms and a great interest rate! This is my third truck from this company and every time they knock it out of the park!
We're glad you enjoyed your experience! It's great to hear the team made securing your third truck so quick and easy. We appreciate your continued business and thank you for sharing your positive feedback.
We're glad you had a good experience. Thank you for sharing your positive feedback with our team.
Your guys are great easy to get and fast response, 1st class
We're happy to hear that you had a great experience with our fast response times. Thank you for your positive feedback!
Working with Wayne Kenny and Gary Weiss has been an incredible experience! They have been very responsive and helpful. We will be buying again.
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the responsiveness and helpfulness you received, and we look forward to assisting you again.
Knowledgeable salesman answered all of our questions and made the buying process easy and enjoyable. Thank you Paul and Shane!
Landon Christly is customer specialist. He does not pressure but does his best to do what we ask. Custom One Source gives us a great product for an affordable price. We do not have to wait 3-5 years for a new unit. Our orders are custom fit for our needs. We will continue to do business here while getting these results. Thank you Landon and Customer One Source.
We're happy to hear that you are satisfied with our products and the service you received. It's great to know that our team could meet your needs with a custom solution and affordable pricing. We appreciate your continued business and value your feedback!
Absolutely great Matt was quick to meet our needs . Made us feel comfortable with our deal.
We're glad you enjoyed your experience and that the process was quick and comfortable. Thank you for sharing your positive feedback with us!
I would like to thank your entire team Cade got back to me very quickly via email and followed up with info and a call setting up a viewing in Bakersfield ,after looking at those i proceeded to your office at 4500 state and your manager Matthew Statler was (GAME ON) go look at everything we have Dan and we will find something for you .Mike Hefley rolled into assist on specifics and serial numbers and pricing .And im wiring you guys sum (DOUGH) . Awesome job .Thanks for everything Dan Johnston
We're happy to hear that you had such a positive experience. It's great to know that our team provided you with excellent support and found the perfect solution for your needs. Thank you for your awesome feedback!
John was very informative and to the point. He was easy to talk to and had an understanding of what I needed.
Michael, thanks for the feedback. John is great to work with and I'm glad you agree. Don't hesitate to reach out if you need anything. JC
Excellent, very smooth!
Pedro, thanks for the feedback!
This is the first time I was working with Custom Truck One Source. I am pretty satisfied with the service level.
Hayk, thanks for the feedback. I'm glad you've had a positive experience. Do not hesitate to reach out if you need anything. JC
The parts were ordered at an acceptable time and were not shipped out same day, even though I paid for next day air. Then the part didn't show up for two days. The only help provided was the person who took my phone call and was willing to knock a few dollars of the freight charge for us. Regardless, the part was for work we had done for a customer that was in dire need of that seal kit, and he was losing money while we had his machine tore apart with no parts. After waiting two days we then proceeded to get the wrong seal kit(s). This in turn had potentially really hurt a local business and we now will be more diligent if we order from you again and to follow up until we get results. I can only say that the order takers are okay, the filling and shipping side could use some work.
Sam, I'm sorry you had a negative experience and I want to learn more. Will you please email [email protected] with details (if you know who you talked to, that could be helpful). We want to make sure the issue has been addressed. Thank you.
Brady, thanks for the review. We appreciate the feedback.
101 reviews matching
Culinary Depot
Lift Supports Depot
Beetronics - Professional Display Solutions
Elite Restaurant Equipment
EIO
ONELASER
Factorysupplyoutlet
24hr.supply