101 reviews
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Written by the business, not verified by us.Custom Truck One Source (customtruck.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-12.
Bob Dray and his team are organized and always go "the extra mile" for Xylem/Kendall.
Hi John, Thank you so much for the 5-star rating! We're thrilled to hear that you had a positive experience with Custom Truck. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Cody is great! Your team has taken great care of us through all the calls and Teams meetings to offer us all that we need for a truck.
Hi Todd, thank you for your review! We appreciate you taking the time, and we hope to serve you again soon!
I purchased a 2015 F750 w/ Terex digger Derrick that was a railroad rental unit. It was a smooth transaction. The pictures were good but it turned out to look a lot better in person. The unit was well maintained and you can tell the work that was done was done properly and not jerry rigged. They handled the financing at a lower rate than our commercial lender. They handled the shipping as well. The report from National was very helpful. I will use them again.
Hi Craig, thank you for the detailed review! We're so glad that you had a positive experience with us, and we hope to serve you again soon! Safe travels!
Very good help to get what we need also very good customer service & support
Hi Jorge, thank you for taking the time to review us! We're thrilled to hear about your awesome experience with Custom Truck. Please don't hesitate to reach out if we can help you with anything else!
fast on the quote and easy purchase process. Tommy is always great to work with.
Hi Forrest, thank you for the review! We're thrilled to hear you enjoyed working with Tommy, and we hope to serve you again soon!
Billy has been very responsive and informative
Hi Tyler, thank you for taking the time to review us! Don't hesitate to reach out if we can assist you with anything else, and safe travels!
Good service, fast shipping.
Hi Pierre, thank you for taking the time to share your feedback with us! Safe travels, and we hope to serve you again soon!
efficient, on time and on budget, quick to the occasion
Hi Darryl, thank you for the five-star review! We're thrilled that you were pleased with your experience, and hope to serve you again soon!
Chris is great to work with and very helpful. Went above and beyond to make the deal.
Hi Isaac, thank you for taking the time to review us! We're thrilled to hear about your positive experience. Let us know if we can assist you with anything else, and safe travels!
Hi Alan, thanks for the review! We're so glad you had a good experience working with Chris, and we hope to serve you again soon!
Mike Chappell has been great to work with on our first two deals with CTOS.
Hi Tim, thanks for taking the time to review us! I'll pass this review on to Mike, we're so glad to hear that you got the 5-star customer service that we strive for!
Tim Bloodgood
Hi Scott, thanks for the great review! We appreciate you taking the time. We're so glad to hear about your positive experience with Tim, and we'll pass your review along to him. Don't hesitate to reach out if we can be of assistance with anything else!
Richard Boardman has been instrumental with finding me a truck. I appreciate his persistence and research. He keeps me updated and offers solutions instead of excuses. It's a pleasure to work with him in my search.
Hi Mike, thank you for taking the time to write us this great review! That level of customer care and service you experienced is what we strive for every day. It was a pleasure doing business with you, and we hope to serve you again soon! Safe travels.
Very friendly people and upfront and honest about the vehicles, they call back and even answer after emails after hours , definitely a much better experience than buying a car or something from a car lot,
Hi Brian, thanks for taking the time to leave us this great review! We sincerely appreciate it. We're so glad to hear about your experience working with us, and we hope to serve you again soon. Don't hesitate to reach out if we can be of any assistance! Take care.
The people.
Hi Dennis, thank you for taking the time to review us! It was a pleasure doing business with you, and we hope to serve you again soon.
Hi Juan, thank you so much for the fantastic rating! We're thrilled to hear that you had a great experience with us. If you ever need anything in the future, don't hesitate to reach out.
it's all a good experience working with Christina the sales rep
Hi Charles, thank you for your review! We're so glad to hear you had a good experience working with Christina- a seamless experience is what we strive for! Safe travels.
Our company relies on Custom Truck One Source, especially during our busy holiday season. Their well-maintained boom trucks and equipment are always consistent, reliable, and their customer service is top-notch—responsive and helpful every step of the way. We highly recommend them for anyone in need of rental equipment. They’ve become an invaluable partner for us!
Thank you for taking the time to write us! We really appreciate your kind words and thoughtful review. It was a pleasure doing business with you, and we hope to serve you again soon.
When I call my salesman Rob Cohen he’s on the ball and has me the information immediately and everything from start to finish is smooth. And we have had a couple of problems with the trucks but your team has always handled problems quickly usually been with venders products.
Hi Gary, thank you for the review! We're so happy to hear about your excellent working relationship with Rob, and we'll pass your kind words on to him. Thanks again, and safe travels!
Rich was very helpful and quick to respond to my phone calls, he also did everything he could to get our new truck to us.
Hi Nathan, thank you for the excellent review! We appreciate you taking the time. We're glad to hear about your positive experience working with Rich- Let us know if we can assist you with anything else!
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