Dear Lover

Hi, we’re very sorry for the inconvenience and completely understand. Your full order was shipped, but unfortunately one carton was lost in transit. The refund for the missing items has been processed, though the last two payments ($47.64 + $89.54) were made by credit card, so it may take a few days for your bank to release them. We’re personally following up on every order and make sure each one is handled responsibly. We truly appreciate your patience and continued support!

We greatly value your feedback and have been trying to reach out to you to gain a deeper understanding of the specific issue you've encountered. Unfortunately, we have not been able to make contact, and thus, we are unable to confirm the existence of the problem you mentioned. If you are willing to provide more information or assist us in resolving this matter, please contact us via email at [email protected]

Thank you for reaching out to us and sharing your concerns regarding the shipping cost of your recent order. We sincerely apologize for any frustration or confusion this may have caused. Please be assured that as a wholesale website, our pricing policy is transparent and the cost of our products does not include shipping fees. Each item's price is independent of the shipping charge. The $34.00 shipping fee you encountered was likely calculated by the logistics service provider based on factors such as package weight, dimensions, and destination. We understand how it could appear misleading, but we want to assure you that we do not hide the cost of items in the shipping charges as a means to generate profit. Instead, we strive to provide accurate shipping estimates so that customers can make informed decisions when placing their orders. We recommend checking if there are options for combined shipping or selecting a more economical delivery method, should these be available. Once again, we deeply regret any inconvenience experienced during your shopping journey with us. Our team would be more than happy to assist you in finding an alternative shipping solution that better suits your needs. Please feel free to contact us with any further queries or assistance. Wishing you a pleasant day.

Hey there, Miss Moda! 👋 Firstly, I would like to express my sincerest gratitude for providing us with your valuable feedback. It is truly exciting to know that our range of modern and fashionable products aligns with the current trends and appeals to you – this perfectly embodies the essence we strive for! We completely understand your concerns regarding the product importing process. Your points about selecting specific collections during import and incorporating product tags for an enhanced customer experience are absolutely on point. We are constantly working on improving and evolving our platform, and your points about selecting specific collections during importation and adding product tags. Rest assured, our dedicated development team is constantly focused on enhancing user experience, and we are already taking your feedback into consideration for our upcoming wave of improvements. Kindly bear with us as we work towards upgrading our platform to cater even better to professionals like yourself. Thank you again for your willingness to revise your review based on these changes, we're committed to making your next experience with us nothing less than 5 stars! Sincerely, Dear-Lover Customer Care Team

Thank you for getting in touch. We understand that you are facing challenges when trying to register, as well as download our application. Our team is available to provide any assistance required. To help us better understand your situation, we would much appreciate it if you could let us know what platform the app is being downloaded onto - Android, iOS or another system? If difficulty during the registration process persists, kindly detail the particular error message/ occurring issue that you experience. We prioritize a hassle-free experience for you and would thereby be delighted to offer further guidance where necessary. Thanking you in advance for your time and patience.

We take your allegations seriously and are deeply concerned to hear about the negative experience you had on our website. We want to be clear that we are a legitimate business with years of experience in this field, we can assure you that our business has been operating in good faith, with integrity and honesty, for more than 15 years. We are delighted to welcome customers to join our company tour for a full overview. At all times, it is our goal to provide the highest quality service possible and by doing this, always maintain a strong relationship with our patrons. To move forward, we would appreciate it if you could provide us with more details so we can properly investigate the matter. The integrity of our customers’ experiences is vital to us—we take pride in providing exceptional service and remain committed to ensuring these standards are upheld.

We're so sorry if our shipping costs caused any difficulty. Our goal is to make sure you know exactly what you're paying for at check out and provide clear pricing information upfront. We know that some customers worry about the shipping fees, which is why we review our policies regularly and make sure they are competitive. Please feel free to contact us directly with any other questions or concerns about the cost of shipping and thank you for allowing us the opportunity to serve you. We look forward to ensuring an exceptional shopping experience in the future!

I'm sorry to hear about your negative experience. Please know that we take all allegations of fraud seriously and we are committed to ensuring the safety and security of our customers' financial information. We would like to investigate this matter further to determine what happened and take appropriate action. Could you please contact us directly with more details about your order and the incident with your debit card? We will do everything we can to assist you in resolving this issue.

We're sorry to hear that you had a negative experience with our company. We always strive to provide the best quality products and customer service possible, and we apologize if we fell short of your expectations in this case. Regarding the damaged items, we would like to apologize for any inconvenience this has caused you. We do have a policy in place for refunding or replacing damaged items, and we will be happy to investigate this further and take appropriate action. We are deeply dedicated to ensuring we provide the best possible service to our customers. To maintain this goal, we're currently working on improving our internal processes. We want you to have a wonderful experience when you visit us, and we thank you for your patience as we strive for excellence. We look forward to seeing you again soon!