Dear Lover

We apologize for the inconvenience you experienced while trying to place an order with us. We take payment processing very seriously, and we are sorry that you encountered an error. If you are still experiencing difficulty placing your order or resolving your payment issue, please contact us directly via email or phone, and we will do everything we can to assist you as soon as possible.

We realize that your experiences have not been satisfactory, and we regret any frustration or inconvenience caused. We understand your dissatisfaction and take all feedback very seriously in order to ensure the highest level of satisfaction for our customers. Unfortunately, prices related to international shipping are beyond our control, but we promise to constantly work towards providing the best possible prices. We've partnered with more cost-effective logistics channels to help you get the best deals on wholesale prices. We hope that you make further purchases with us and benefit from the savings. Thank you for being a valued customer - we truly appreciate it.

We sincerely apologize for the situation. We take matters like this seriously and we want to make sure that our processes and procedures are being followed correctly. We do not condone any activity in which someone asks for fake reviews or feedback from any customer or business partner. Please accept our sincerest apologies for any confusion or miscommunication that may have taken place related to the gifted collaboration project. Our goal is to always provide our partners with an enjoyable and rewarding experience, and it appears that hasn't happened in this case. We want to help you resolve your concerns about not receiving your products on time and we would appreciate if you could provide us with your order details as well as contact information so we can investigate the issue further. Your feedback is valuable to us, and we take each person's experience into consideration when assessing how best to move forward.

We take all feedback seriously and will investigate the matter further to ensure that our customer service meets our standards. Regarding your concerns about fake reviews, we assure you that all of our reviews are genuine and from verified customers. We do not engage in any practices that violate the trust of our customers, and we apologize if you feel otherwise.

We're sorry you weren't totally satisfied with the item you received. We take both feedback and criticism seriously, so we've shared your experience with our team to make sure this doesn't happen again. We strive to provide the highest-quality clothing possible, so it's disappointing when someone is unhappy with their purchase. We stand by our return policy for all of our products, so please don't hesitate to reach out and let us know if there's anything we can do. We want you to have a positive experience and sincerely hope that your next encounter with us makes up for the bad one. Thank you again for taking the time to let us know!

Sorry for the matter, can you offer your order number or tracking number? We don't offer USPS on www.dear-lover.com since the customs liquidation is very slow caused by the jam of the USA customs. Effected by COVID-19, most customs are jam by all kinds of packages, they usually need 15-45 days to solve the problems. We recommend you to use DHL or FedEx on your next order, they usually arrive in 5-7 days. Wish you a nice day.

We are humbled by your gracious feedback and apologize for the issues you encountered with the shipping fee and delivery of your order. We deeply regret any miscommunication or inconvenience you experienced and want to reassure you that we do our utmost to ensure transparent and accurate information being communicated to our customers. We're relieved that you liked the tops and thank you for providing us with such valuable feedback regarding their materials and size – we will use it as a reference as we look for ways to further improve our products and services.

Thank you for reaching out to us. I'm sorry to hear that you're having difficulty finding information about shipping on our website. we've included the tracking number for your shipment both in your order confirmation email and on your order details page. With this tracking number, you can easily see where your package is on its journey to you by clicking onto the link with the corresponding courier's website and entering in your tracking number. Our products are shipped from warehouses all over the world, so the shipping time and availability will vary depending on your location. I would recommend contacting our customer service department to get a more accurate estimate of when your order will be delivered. They can be reached at our [Instant chat section] at the bottom right of our website. Thank you for your interest in our products and wish you a great day!

Sorry for the matter. We have displayed the material of each product under the weight, and most of our clothing are 95%Polyester+5%Spandex. We don't offer 100% cotton-made clothing, so we are sorry for your unpleasant shopping experience.

We appreciate your consideration of Dear-lover for your wholesale needs. We take the privacy of our customers' information very seriously and have taken many measures to ensure that it is secure. Regarding shipping, we are dedicated to offering competitive prices on all items while also allowing for prompt and reliable delivery - with costs determined by the weight and destination. We invite you to experience our excellent service and quality products by placing an order with us. If you need any further help or have any questions, please do not hesitate in getting in touch.

Sorry for the matter, we are wholesale & drop-shipping company, all the products on www.dear-lover.com are not include shipping fee, we never offer free shipping since our company was established in 2007. We are sorry for your unpleasant shopping experience. If you need free shipping, you can try our retail store, search "dear lover" on Amazon.co.uk, but the price is much higher than www.dear-lover.com.