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Is DIRECT VAPOR legit?
DIRECT VAPOR (directvapor.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 19% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-29.
Direct vapor has made it easy for me to order my vape needs online. All products have consistently arrived undamaged and as advertised. I use direct vapor regularly rather than go into stores. Products are shipped quickly, packaged well, and are exactly as described.
Direct Vapor has a good selection of products, in stock, but they have extremely poor communication skills. They say they will update you on your order. No, they won't! I can't order from them again. This is the second time I placed an order with them. I figured the first time was just a fluke. If you do order from Direct Vapor, find something else to keep you occupied for at least ten business days. You may get your order sooner but you won't receive any information on its status. I'm dropping them back to a one because it's been seven days. I have no idea what's going on with my order.
Absolute SCAM! They never gave shipping info. Customer service is horrible & gives the run around. I finally weeks later filed for a charge back, my card has to be cancelled & replaced. A whole other slew of issues happened due to having to get a new debit card. F&$! Direct Vapor! Don’t ever attempt to purchase anything from them! They should have their business license taken from them.
Reply from DIRECT VAPOR2023-05-31
Hello,
Thank you for your review, and we apologize for any inconvenience.
We'd want to make things right for you, but we'd need your order number. Please contact us at 844-908-2767 for further assistance.
First time customer... shopping on the website and checkout process was easy. Lots of out of stock items, though there are plenty of products to choose from. Just wish my favorite product(s) were available.