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Is DiRx legit?
DiRx (dirxhealth.com) has a 1.8 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 6% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-07.
What people say
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Bruce Lafranchi · 2 reviews · Experienced 2024-09-08 ·
★★★★★
Dont count on DIRX
DIRX provided excellent service until April 2024. Then they failed miserably. They were out-of-stock of my medicine (supposedly supply chain but Im guessing its really financial problems) for 4 months. Then they received the medicine but canceled my order because the prescription expired. Dr. sent in update and now its been "processing" for over 2 weeks but still not shipped.
If DIRX actually delivered the services it claims to provide in a timely and reliable manner, I'd love to deal with them. But since its so poorly run, stay away.
J
Joey T · 1 review · Experienced 2024-09-04 ·
★★★★★
No customer service. Constant run around. Poor qualities in a pharmacy.
Incredibly bad service. 3 weeks in and they can’t get my RX from either pill pack or my Dr who sent them the Rx too.
To try and save $10 on my RX from pill pack I switched to this place and there is absolutely no customer service worth anything. I emailed 7 days ago and have not received any reply. I called on a Wednesday afternoon.
The rep said they have not received the RX from my Dr. I had already asked my Dr and he said it was sent. But I hang up, and got back to my Dr and who verifies it was sent several days ago and sent me a confirmation of the Rx being e-prescribed to them. 🤦♂️ i tried calling back the following day to DiRx but hung up at the 40 minute mark of waiting on hold.
Ridiculous hold times. No live chat. Does not answer emails. I haven’t the slightest idea what the process is for complaining to my state pharmacy board or the like but I will look into it because this seems like a fly by night operation.
J
Jorren · 1 review · Experienced 2024-09-05 ·
★★★★★
If your health depends on taking…
If your health depends on taking medication, DO NOT trust it with DiRx. Orders are NEVER processed or shipped on time. When you call customer support, I won't use care as they don't care about getting you your meds, they could care less in providing a solution for their inability to ship out in time.
The patient will get the medication ordered approximately after two month either patient would have healed on their own or died before getting
For prescribers is a hell to call them , voicemail prescriptions never get filled , prescriber would have to wait for at least 2 hours to talk to someone to take the order
This company should not be in business at all
Horrible horrible pharmacy
I had 2 RX sent to this mail based prescriber. I used this service in 2024 for 8 months. They were both 90 day supplies. The price is great! The constant delays were terrible. Of the 6 orders, only 2 were completed before I ran out of medication. I called customer service a lot to complain and check on the orders. They are understaffed and overwhelmed. If the medication isn't backorder due to supply chain issues, the order will still take a few weeks to get through the pharmacy backlog and then the shipping backlog. I have to find somewhere else because the cheap prices aren't worth the hassle and late fulfillment. 4 times I paid a premium to have a RX fulfilled with my local pharmacy. This discount provider just isn't worth your business.
B
Brian Aycock · 4 reviews · Experienced 2024-08-29 ·
★★★★★
Expect to wait 4 weeks for your medication
My script was electronically sent by my Dr on 8/12, I have made three phone calls/emails to find out why my script is still in pending.
I was advised today it will be two more weeks, ( total of 4 weeks)before I can expect to recieve my medication. I was told they have the medication in stock but are that far behind in dispensing,
Beware if you need something in a timely basis.
There phone support is non USA based.
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Ron U · 1 review · Experienced 2024-08-06 ·
★★★★★
***SCAM ALERT!***
***SCAM ALERT!***
***SCAM ALERT!***
***SCAM ALERT!***
They’ll just try to steal your money. The price looks good, but that’s because they’re running a scam.
I ordered (and provided the prescription) August 6th. Didn’t get confirmation, just crickets… so I called them. The guy said they had the order ready to be filled, but it would take 7 days.
Waited… waited… waited…
Suddenly, got an email August 27 saying DiRx didn’t have my prescription. Called them August 28th, the guy played dumb, then said the prescription needed to be redone because 3 weeks had gone by. I told him to give me a refund, he said it would take 10 business days. COMPLETE BS!!!
I went to ZipHealth.com instead, that’s a legitimate on-line pharmacy.
Ron
W
WL Jones · 1 review · Experienced 2024-08-26 ·
★★★★★
Horrible Experience
Horrible Experience - They are always out of prescriptions and if you have several prescriptions that need filled, they place the whole order on hold while they wait for the one item to be restocked. By the time that one item is restocked, they are out of one of the other items in your order so your order is held longer. Called and they finally split the order so some item could be fulfilled. This process repeated with the refills.
Called in about two items that had been waiting for a month to fill. They said that after a month they can't fill the item so new orders will need to be placed. Placed new orders and still waiting three days later for the items to ship.
Save yourself a headache and go anywhere else!!
B
Bob Barlow · 1 review · Experienced 2024-08-26 ·
★★★★★
Dirx used to be great
Dirx used to be great, but something happened around last March, and now it's terrible. Meds are often on back order, customer service reps don't have the ability to see what's holding up your order, and an order I placed 3 weeks ago is STILL in pending. when I called to find out why, I was told it's just going through the system. Now I'm embarrassed that I recommended this company to friends. I'll be switching as soon as this last order arrives.
J
Joe g · 2 reviews · Experienced 2024-08-09 ·
★★★★★
Low prices and low service
Low prices and low service. You get what what you pay for i guess. 1 month and still waiting, order pending!
M
Ma · 1 review · Experienced 2024-08-20 ·
★★★★★
no inventory, no communication, used to be OK
Dirx has failed completely on my last 2 orders.
Dirx will sit on your order (and your doctor's prescription) for multiple weeks with no shipment, no communication.
If you email Dirx, they will slowly reply with "we don't have this in stock.... but keep waiting."
That it totally unacceptable. This feels like a borderline scam/bait-and-switch.
I have moved all my prescriptions elsewhere.
Dirx used have much better customer service in years past. Maybe something changed lately.
The medications I ordered on June 17 was not shipped when it should have been. When I pulled it up it showed pending. So upon further investigation I found the needed the prescriptions sent again So I did that. after a lot of song and dance I ended up with a supervisor and She said they had received the proscriptions. That the Order was on the way and would be there in a week and a half. Well July went by and called and talked to another supervisor. This time She said the order would be here by Aug. 22 esh. Well I checked the order today to see if it was still going to get here when it was said too be ariving. Well today I pulled up the order and found it pending again. Now the guy is telling me they got some meds in but couldn't fill the prescrioptions they had to fill. So Now on Hold again waiting for a suppervisor. If you need medications to maybe try and prolong your life, don't go here.You will die waiting.
L
Laura Endsley · 5 reviews · Experienced 2024-08-19 ·
★★★★★
Don’t waste your time or money
Don’t waste your time or money. This is the 2nd month I received 1 out of 6 medications.
A
Angry Former Customer · 1 review · Experienced 2024-08-17 ·
★★★★★
DIRX is just begging for a class action…
DIRX is just begging for a class action lawsuit, because their prescription service is no longer reliable and you can't get a refund on their Annual Saving plans. Personally, I'd like to see it, so I can get some of my money back as we've moved to a reliable prescription service. Sort their reviews by "recent" and see all the mad customers. DIRX seems to almost always be out-of-stock on most prescriptions these days and they don't notify you the customer that is the case. You must call them to find out and not vice-versa. WHAT?? You can tell they are in trouble as they no longer offer the Annual Savings plan.
B
Bob · 1 review · Experienced 2024-06-19 ·
★★★★★
DIRX is a SCAM
They cancelled both mine and my wife's auto refills for our yearly savings plans in June stating that the medications are not in stock. The last medication received from them was in May 2024. This is after purchasing the yearly savings plans in January. Hard to believe that a total of 14 different medications are out of stock. What a scam.
J
John Stolarz · 1 review · Experienced 2024-08-15 ·
★★★★★
DiRx is slow.
Placed a prescription order with DiRx on 7/31/2024. It is now 8/15/2024 and still no medicine. Poor communication as well.
F
Frank Bolson · 1 review · Experienced 2024-07-15 ·
★★★★★
Frank B New York
The staff and their assistance are excellent. There are times when a drug is on backorder for a long time.
If the order is for three drugs and one is on backorder then please send the two that are available. Tighter control you wousd be appraised as excellent. Thank you for your fine service!
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Natalie · 1 review · Experienced 2024-08-01 ·
★★★★★
AWFUL
AWFUL. I have used this service for at least a year. The last few months have been AWFUL. Major delays in getting prescriptions on time, slow response to inquiries, canned answers by telephone, orders processing for weeks, 2 day shipping fees but still takes a week to arrive. I WILL NEVER USE THEM AGAIN. AWFUL
J
JOSEPH DALTON · 7 reviews · Experienced 2024-08-02 ·
★★★★★
FAKE 5 star reviews-Worst Company Ever
August 14th, 2024
On moderation
1st was a disaster but figured it out. 2nd order was coming due, noticed I was low on my antipsychotic medication and dilengly watching my email for notice from DIRX. I had 5 days left and I called the help center. They stated the order was on back order and should be processed in the next couple days and the 7 to 10 days for shipping. Not cool,..I explained my situation and was repeadly told to calm down asked to speak to Manager and was sent to a bs voicemail to leave a message. I called back every day and left a message with the "manager". I never recieved a call back or help. Finally the medication came in and I already had my pharmacist send prescriptions to another pharmecy. I told them to cancel the order, "No sir it's in processing" and can't be canceled. I Saud has it shipped, have you billed yet. I can't tell and no you can't cancel. I deleted everything in my account, emailed them to cancel. They did this for me, but the order 4 days later was finished processing and billed my account. The items are supposed to be at my door 9 days for shipping. Wow, if I waited I would be 14 days without medication. This is the worst company, between not caring if a person has there meds, not notifying people in advance about stocking issues, not having a management team to help, not canceling a order. (Most companies you can cancel as long as it has not shipped). This company is very shady and they hold some very important information that they hold. Scary scary...do not use,..let this company go belly up. Stay away
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Betty C · 1 review · Experienced 2024-08-09 ·
★★★★★
Avoid! Takes forever to refill.
Initial fill was difficult, took 15 days. I understood there might prescription transfer delay for the first order. Thought it might be better with the refills. Nope. 10 days past the refill date my order is still pending, and there is ZERO communication about what is going on. Customer service was useless, does nothing to help. I don't see how the situation is going to be improved. Have to cancel and stay away.
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