DormCo

Missing parts

I received the loft legs for my daughters college dorm bed….however we are missing 2 of the metal plates to secure the legs.

Isaac DelgadoUnited States · 1 review · Experienced 2023-08-14 · Posted 2023-08-14

Order

Really good service and would recommended. Very happy

Item received does not have the…

Item received does not have the hardware to put together. Item had chips on the ends. Items looks like a restock item with damage.

Christy Schram RossUnited States · 2 reviews · Experienced 2023-07-29 · Posted 2023-08-13

Great quality headboard

Great quality headboard, reasonable price, and delivered on time. Perfect shopping experience!

I have not opened the boxes yet- fast shipping!

I have not opened the boxes yet as we want to take everything to her dorm in their boxes (easier to move). However, they came faster than I thought they would and ordering process was easy. I wish I found this company sooner.

Heather GeertsUnited States · 2 reviews · Experienced 2023-08-01 · Posted 2023-08-10

Quality product

Quality product! Reasonable price! Fast delivery!

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! If I could give you negative stars that's what you would be given because that's what has been earned. Belmont University provided us with DormCo's informaton and it sounded great. We were told that items would be delivered directly to the university and it would be quality items that would fit everything within the dorm room. WHAT A JOKE! First, the site is hard to navigate. The pictures DO NOT get bigger so you can't see what you are ordering. The descriptions are a joke. We ordered CLOSE $800 dollars worth of stuff. It was to be shipped to Belmont. Where did it go? To our house! First, it took 5 times to check-out because the site kept timing out. Now reading other reviews that is common. I finally went to Paypal to check out, because I don't have time to sit and try to wait for a site nor did I want to be charged over and over again. There's no warning saying if you use Paypal it's shipping to your address, but that's what customer service told me. You should figure that out! The crap that was sent was NOTHING like what was ordered. Additionally, in the shipping note, they don't note all the stuff that appeared to be missing was inside of it. Why would we unpack things that have to be repacked and resent to the university? It was suppose to go to the university! But now, I'm unpacking the box and having to deal with trying to tape everything back together. The headboard looked nothing like pictured. I asked for a return label. Guess who had to pay for their mistake? Me. I had to ship the headboard back at $110. "They don't pay for return shipping." In fact, I didn't even get that in the request email. I got a link to follow to read the policy. How about answer the question? The trunk that was sent is NOT THE ONE ORDERED! We ordered a beige/tan trunk. What was sent is pink. My daughter doesn't want a white and blue crystal headboard and pink trunk. Shaking my head. They asked for a photo. I provided several, even going as far as putting a red sweater against it. I got a message of "Oops." Keep or return it. Keep it will give you a 15% off coupon. Are you serious? Why the hell would I want to order something else from you? How about pay to have it shipped back? Customer service is ZERO HELP! BIGGEST WASTE OF MONEY, EVER! NICE BUSINESS MODEL DORMCO. NEVER, EVER AGAIN!

Tammi HowellUnited States · 1 review · Experienced 2023-08-05 · Posted 2023-08-07

One of the bottom wires was broke off…

One of the bottom wires was broke off as we were taking out of the box to put together.

Kayla GregstonUnited States · 1 review · Experienced 2023-07-22 · Posted 2023-07-30

Great experience overall

Ordering was easy, shipping was quick, product was perfect for what we needed

Deana Mutino CarlsonUnited States · 1 review · Experienced 2023-07-26 · Posted 2023-07-29

College shipping

Everything went off without any problems

Nora RomanoUnited States · 1 review · Experienced 2023-07-12 · Posted 2023-07-27

My order shipped SO quickly and arrived…

My order shipped SO quickly and arrived in perfect condition.

It came in a timely manner

It came in a timely manner. Unfortunately won’t work for my daughters desk.

Brad SchmittUnited States · 1 review · Experienced 2023-07-09 · Posted 2023-07-17

Quick and reliable

No way to contact Dormco via phone regarding an order

This is my second time using Dormco.com. My daughter ordered a bookshelf from Dormco but then found out that another family member had the item for her. We tried to call to cancel the order and were told there is no one available via phone to discuss this and that we would have to email. We emailed the situation and received a no despite the fact that the item has not shipped and will not be placed in the dorm for over a month. I tried to call again and was again told there is no manager or anyone available to discuss exchanging the item via phone. I will use companies like Amazon going forward since they have much better and responsive customer service.

DIAHANN ALLENUnited States · 1 review · Experienced 2023-07-09 · Posted 2023-07-09

Quality is not good

I am not happy with the quality and one of the tufts has broken.

Terrible return policy

Terrible return policy. I wanted to get a bigger size but it was too complicated

The price beat most retailers

The price beat most retailers. I will continue to shop at DorCo.

good

One of the legs was bent at the threads but I fixed it once I realized why the top wouldn’t screw in properly. Otherwise exactly what I was looking for

Received in timely, easy enough to assemble

Received in timely manner on date anticipated. Easy enough to assemble. Used our own screwdriver which was a better quality and then you need to have a hammer handy. Took about 30-40 min to assemble from start to finish. Stickers provided to cover the holes where not great -- did not stick well, kept curling up.

Fast delivery

I like the fast delivery.