Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
I heard good reviews about Dresslily so I bought two dresses, I was excited to receive them. I paid expedited shipping to get here faster, it arrived at Fed Ex and it was stuck there for two weeks and I was confused so I decided to contact Dresslily, but they mainly answered how it's international and how it takes longer. I understood, but I decided to call Fed Ex to see the problem and apparently the reason why it's stuck at that location is that the box came empty. They said they need at least 2 lbs to send out but it came and it was 0 lbs and its light which means it's empty.
I sent a note for a refund, but they keep answering mainly automatic
Reply from dresslily2020-02-13
Dear Berry,
We are sorry that you still haven't received your items.
We have already send you a ticket which has a full refund option of these items to solve this problem. Would you mind kindly check it once?
We will try our best to help you.
dresslily Customer Support Team
Ordered a shawl-type item for my wife for valentines day. Paid the highest amount for shipping possible to ensure it would be here on time (8-11 days)
3 days later, I receive a message indicating my item is 'ready to order' and that it would ship within 3 MORE business days.
I messaged them, frustrated because that is NOT priority shipping imo. I received a message back claiming that the 'Chinese new year' would affect shipping times, and they apologized. I'm like.. "chinese new year..??!" i check their website and theres nothing indicating that they ship from China. (my fault for not putting 2 and 2 together with the absurd shipping time to begin with)
I requested a refund and was told it would take up to 14 BUSINESS DAYS to return my payment to my credit card (Absolute lie and huge red flag)
When you expect something to delay your shipments, you inform the customer of that AT THE TIME OF PAYMENT.. NOT AFTER THE CUSTOMER IS EXPECTING YOU TO UPHOLD YOUR PREVIOUS ARRANGEMENT!!!
Do not respond to this trying to save face, apologizing and asking me to verify my order because you know damn right well who I am and that I'm speaking the truth. If you were really sorry, you would've made proper adjustments to your website the first 50 times someone complained about your complacent ways of 'doing business'. Had I realized you pay companies to put babies to slave-work, I would have never supported you and your scummy business to begin with.
DO NOT SUPPORT THESE THIEVES.
14 business days is JUST enough to make some ignorant rich people forget that they ever got swindled.
SCAM 'ARTISTS'
Reply from dresslily2020-02-10
Dear Gil,
We are sorry for the delay of your order.
Please kindly note that we have already given you the refund.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Thank you for your kind support.
We really valued your business and we are committed to providing you with the best service possible.
dresslily Customer Support Team
For the price they really are awesome! I have received a ton of compliments on the dresses I've ordered from them. The material tends to be on the thin side which is expected really for a $20 dress. It is budget friendly and their vintage swing dress selection is amazing! I have ordered 4 dresses and 2 sweaters off here and will continue to order. My only issue is the sizing, I would rather not have to size up 2 - 3 sizes but otherwise they're great
Dishonest and incompetent company. I previously reviewed Dresslily after reporting a bad experience with them and they reported my review after I provided my Help Ticket number to verify my purchase. They reported my review as not being genuine and got it taken down. So I am writing again.
I purchased several items in October 2019. Some were not the right size so I requested a return. I followed their instructions and at my own cost sent the items back to the address given with the return code and sent a photograph of the reciept for proof.
My refund never arrived in my back account so I questioned this in October last year. They insisted a bank transfer had occurred but asked for proof that it had never arrived. I obliged and sent screenshots of my bank account with no money coming in at all. They told me to check with my bank. I have and as thought no money has arrived and my bank can't do anything about it. The problem lies with DressLily.
They then send over screenshots of transactions that they say proves that they have refunded me. None of the reference numbers correspond with any of my accounts and no refund has been received.
I was patient at first but it became very clear that they were not going to refund the money. I have persisted since October 2019 and it is now February 2020. All they say is "talk to your bank" and refuse to help further. We go around in circles and they refuse to refund in spite of receiving my items back (this has never been disputed).
I have no goods, no refund and have incurred costs of my own to send the clothing back in the first place, not to mention the hours spent wasting time talking to their customer service who are not prepared or capable of helping.
The only thing I can do now is warn others to not use this company.
I note that all their reviews are disabled on their social media, they set their social media so people cannot publicly post and they report people's genuine bad reviews on Trustpilot to get them taken down.
Do not use this company. They have ripped me off and appear to be conning other people too.
My ref no is: L1909041057122607
My help ticket is: PT19091600324
Ordered two items. Only one was sent. It arrived faulty and not like the photo on the website.
I contacted them for a refund but 2 weeks later I have received no refund and they stopped replying to my messages after the first.
I am now having to arrange a chargeback from my credit card company.
Edit: I have sent SEVEN messages to Dresslily and they haven't replied to any of them. I contacted them on Facebook and they said they only deal with pre-sales so they cant help me.
Ticket ID: T20012101500
Reply from dresslily2020-02-06
Dear CJ,
We are sorry for any inconvenience caused.
In order to solve your problem, would you mind give us your VALID order number that we could find more details?
We will try our best to help you.
dresslily Customer Support Team
Can you do less than 1 star? Avoid. Chinese company pretending to be American. 49 days to get a hoody, bought as a Christmas present in November, received January 30th. They keep changing delivery terms and refuse to accept responsibility. Total disaster. Paypal involved. Never buy from these people.
Reply from dresslily2020-02-06
Dear Richard,
We are sorry for any inconvenience caused.
In order to solve your problem, would you mind give us your VALID order number that we could find more details?
We will try our best to help you.
dresslily Customer Support Team
Only delivered 3 of the 5 items I paid for. When I emailed them, I received a generic computer automated response referring me back to the Fedex tracking number for the order. So I contacted the BBB. Then I received an email, finally, offering to wait another 3 weeks to see if the items will become "available". What I want is a refund on the items that were never delivered and not "available"!
Read some of the other reviews and since Dresslilly responds with requests to remove customer's honest reviews which warn other shoppers, here's your (blank) order number (masked).
NO.... This review will not warrant removal and your company does not deserve people's hard earned money.
Reply from dresslily2020-01-31
Dear A,
We are sorry for the out of stock items.
We have already send you a ticket which has a full refund option of these items to solve this problem. Would you mind kindly check it once?
We will try our best to help you.
dresslily Customer Support Team
Great clothes and material. I ordered shirts and a dress. Loved the materials the clothes were made with. Took everything on a trip and going on another trip the clothes are going with me on this trip too.
For me, my shopping experience was a 10/10.
Super fast delivery to Italy - they said 10-15 days, but it arrived after 8! Tracking is immediately available as well.
Regarding the sizes - you can't go wrong if you follow the inch / cm table (don't trust the letters, go by the measurements, I ordered for example M to 2XL).
The products are A-M-A-Z-I-N-G. They look exactly like on the picture, fit great and have a nice, not too cheap material.
The return-policy I didn't try yet, as I am very satisfied with my orders yet.
I will definitely buy here again!
I was skeptical as many others were when trying out a new site online, but they really are legit, and not only that, they're amazing!!
They have a MASSIVE clothes selection with so many beautiful and unique styles that I've only seen here. The products themselves are just as great, I am always so happy when I recieve my orders because they're so beautiful and best of all at a very low cost compared to so many other sites! Lastly, I expected them to take a while for shipping because it is based in an asian country, but nope! The shipping is just as quick which is awesome! I don't shop at many other sites online for clothes now, because Dresslilly has everything going good!
A BIG thank you to Dresslily.com for helping me with my order and safe delivery of my dress. Customer service were/are brilliant, thank you so much. I would totally recommend Dresslily.com, specially if your looking for something unique.
You are AMAZING.
Continuation of previous message....
This is the full order number of the shirt i want to send back to change
LP1912100939323518
Could you please message me back on my email address
Reply from dresslily2020-01-14
Dear Sean,
We apologize again for this inconvenience.
We have already sent you an ticket which has various options for you to choose for solving this problem.
Would you mind check it for once?
dresslily Customer Support Team
I ordered 3 hoodies. The first one arrived pretty quick (quality is good, and it looks great), the second package (with two hoodies) never came. I've emailed them several times but neither dresslily nor the shipping companies were able to find the package. However, dresslily was kind enough to refund the purchase.
Overall, the quality and price of the product are good. Shipping was bad, but customer service was able to help me after some time.
I ordered a dress 2 weeks before New Years and it arrived on time. I was surprised and pleased because under $20 I wasn't expecting much quality, but the quality is good and the dress is well made. It fit a teeny bit bigger than size but better than too small. I will definitely buy again. Thank you
Ordered a shirt before xmas and was to small, sent my return exchange email which i have no response back. Since sending my first email ive sent 2 more and have had no response back. Please help someone 🤷♂️
Reply from dresslily2020-01-10
Dear Sean,
We are sorry to hear that we didn't give you a timely reply.
We have checked this order number but we didn't get any available. Have you typed a wrong order number? Would you mind messaging us your VALID order number?
We will try our best to help you.
dresslily Customer Support Team
I really like the Faux Shearling Lining Hooded Jacket . It was delivered very quickly. It is of good quality and the size is correct The T-shirt is very nice!! It was delivered on time. . It is of good quality and the size is correct . I'm satisfactory customer service.
