Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Written by the business, not verified by us.
Is Dropguys legit?
Dropguys (dropguys.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out that the protective cases and screen protectors are exceptionally well-made, fit the devices like a glove, and come with very handy installation tools. Buyers are also extremely impressed by the support team, frequently praising them for offering fast solutions whenever accidental ordering mistakes happen.
Some reviewers were not happy with the protection provided, mentioning that their phone screens or cases cracked after minor drops. A few individuals additionally experienced frustrating shipping delays and felt that customer support was unhelpful when handling damage complaints.
Auto-generated from all reviews of this business. For reference only.
I emailed my issue. I ordered the wrong lens cover. I was surprised and the almost immediate response chat said it might me 24 hours! They took care of me and even though it was my mistake sent me a correct lens cover at no charge! Very impressed with the customer service I received. So happy I chose Drop Guys.
Reply from Dropguys2026-07-26
Thanks so much, Tracy! We're really glad we could get everything sorted out for you. Mistakes happen, and we're happy we could make it an easy fix. We truly appreciate your kind words and are so glad you chose DropGuys!
— The Dropguys Team
My order is out of stock at the moment; I’m still awaiting delivery. To that end, Customer Service has been amazing. Cannot wait for my case!!
Reply from Dropguys2026-07-26
Thanks so much, Teresa! We know the wait hasn't been ideal, and we really appreciate your patience. It means a lot to hear our team has been able to help along the way. We can't wait for your case to arrive either. We hope you love it!
— The Dropguys Team
Thanks, Mike! We're glad we could get everything corrected quickly for you. We appreciate your support and hope you enjoy your order!
— The Dropguys Team
The screen protector arrived quite fast but the actual protector case took WEEKS. In the meantime I dropped my phone and the protective screen and the phone screen shattered in the corner. If the main case would have arrived when the free screen protector arrived, this would not have happened. If someone gets a new phone and orders a protective screen and case, I think it's safe to assume they want it asap. I am very disappointed in this company for their SLOW service.
Reply from Dropguys2026-07-18
We're so sorry to hear about your experience, Pam. We completely understand how frustrating this must have been. Please send us an email at [email protected] with the details of the damage, and we'll be happy to look into this for you and see how we can help.
— The Dropguys Team
The products are really top-notch, and when I made a mistake in ordering, the agent was super quick to respond and take care of it in the best way for me.
Reply from Dropguys2026-07-18
Thanks so much, Jen! We're so glad we could help get your order sorted out quickly. Mistakes happen, and we're happy we could make the process easy. Thanks for the kind words and for choosing DropGuys!
— The Dropguys Team
Reply was timely. I was able to order my products later that same day.
Reply from Dropguys2026-07-18
Thank you! We're glad we could get back to you quickly and help you place your order. We appreciate you taking the time to share your experience!
— The Dropguys Team
Dropguys was helpful in correcting the missing screen protector from my order.
Reply from Dropguys2026-07-18
Thanks, Jason! We're glad we could get the missing screen protector taken care of for you. Thanks for giving us the chance to make it right, and we appreciate your support!
— The Dropguys Team
Thank you, Micheal! We really appreciate the kind words. We're glad we could help, and thanks for taking the time to leave us a review!
— The Dropguys Team
Great quality products, great customer service. Ran into a small issue with the camera protector, but their customer service rep. rectified the problem quite quickly. Would definitely recommend their products.
Reply from Dropguys2026-07-18
Thank you, Tammy! We're glad we could get the camera protector issue sorted out quickly. We really appreciate your recommendation and are so happy you're enjoying our products!
— The Dropguys Team
Solid company with great products. Their guarantee on the iPhone case sold me. I purchased two cases and love the feel and lightness. Highly recommend this product.
Reply from Dropguys2026-07-18
Thank you so much, Janet! We're so happy to hear you're enjoying your new cases. It means a lot that our guarantee gave you the confidence to give us a try. Thanks for the recommendation—we really appreciate your support!
— The Dropguys Team
Khamille: I'm not often stunned, but your quick and pleasant turnaround of my phone case has stunned me - in a beautiful, delightful, amazing way. WOW! Thank you for bringing joy and satisfaction to my day today. WOW! You are a gem! I am so pleasantly surprised. GRATEFULLY, David
Reply from Dropguys2026-07-18
Thank you so much for your incredibly kind words, David! We're thrilled we could turn your day around. Thanks again for your support, and enjoy your new case!
— The Dropguys Team
Very happy with product but even more impressed with follow-up customer service when I encountered a solution!
Reply from Dropguys2026-07-18
Thank you, Jerilyn! We're so glad you're enjoying the product, and it means a lot to hear our customer service stood out even more. Thanks for taking the time to share your experience!
— The Dropguys Team
I ordered a screen protector for my new iPhone 17 Pro since the ratings for the Dropguys' screens was very high. However, after only month, my screen was damaged and I was uncertain how the damage even occurred. When I contacted Dropguys, they offered to replace the screen at no charge. I was very pleased with this resolution.
Reply from Dropguys2026-07-18
Thanks so much for sharing this, Patricia! We're sorry your screen protector was damaged so soon, but we're glad we could help make it right. We really appreciate your support and hope your replacement serves you well!
— The Dropguys Team
I accidentally ordered the wrong size case, and the DropGuys team reached out immediately and sent me the correct size. They are super proactive and generous and I am very impressed with the company’s values!
Reply from Dropguys2026-07-07
Thank you so much for your kind words! We're glad we were able to catch the mistake and get the correct case on its way to you. We truly appreciate your support and are grateful that our team's effort made such a positive impression. Enjoy your new case!
— The Dropguys Team
I recently bought a new iPhone at the Apple Store. I also bought a case and screen protector at the Apple sore for new iPhone. Soon after buying me iPhone, I accidentally dropped the phone walking my dog. I decided to look for a case and protector that would keep my new iPhone safe. I found Dropguys. Learning Dropguys would replace my iPhone if it was damaged while in their products, I decided to buy the iPhone case, camera protector, and screen protector. In the excitement of cheering at my granddaughters softball game, my iPhone dropped off my chair to the concrete below. My screen protector was cracked and I was sick. I have had screen protectors in the past that did not protect my phone glass. I emailed Dropguys. They replied very promptly telling me my iPhone would not be damaged. They gave me a $10.00 discount to buy a new Dropguys screen protector. It arrived quickly. Installation was easy with the tools in the package. My iPhone was not damaged. I will never buy any other brand of iPhone protection. My boyfriend was so impressed he is hoping for a sale so he can buy everything for his iPhone. I recommend you trust Dropguys to keep you cell phones safe. You won't regret trying them. @dropguys.com
Reply from Dropguys2026-07-07
Thank you so much for sharing your experience, Linda! We're so glad your iPhone made it through that drop without any damage, and that the screen protector did its job. It means a lot to hear that our team was able to help quickly and that the replacement process was easy. We truly appreciate your recommendation and hope your boyfriend joins the DropGuys family soon too!
— The Dropguys Team
Helpful tech support via email. Quick response and resolved my issue. I appreciated getting answers and responses within hours.
Reply from Dropguys2026-07-07
Thank you, Lori! We're so glad we could help resolve your issue quickly. Providing fast, helpful support is something we strive for every day, and we truly appreciate you taking the time to share your experience.
— The Dropguys Team
I actually had to cancel my order, and was afraid of getting pushback or a 'too late' message, but they were able to cancel and refund right away. No questions asked. That's a good company.
Reply from Dropguys2026-07-07
Hello, Steve! We're glad we could make the cancellation process quick and hassle-free. We appreciate your kind words and hope we'll have the opportunity to serve you again in the future.
— The Dropguys Team
Best customer service experience I've had in many years. The products are excellent as well.
Reply from Dropguys2026-07-07
Thank you so much for your kind words! We're honored to hear this was the best customer service experience you've had in many years. It means a lot to us, and we're thrilled you're enjoying our products as well. Thanks for your support!
— The Dropguys Team
great reviews , excellently engineered and functional product !
Reply from Dropguys2026-07-07
Hi Dean! We're thrilled to hear you're happy with your purchase and appreciate your kind words about our product. Thanks for choosing DropGuys!
— The Dropguys Team
OtterBox
Torraslife
MagBak
Casely
Neewer
EasyConnect
EaseGov | U.S. Government Forms Preparation & Expert Review
ProperKeys.com