Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Written by the business, not verified by us.Dropguys (dropguys.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Consumers often point out that the protective cases and screen protectors are exceptionally well-made, fit the devices like a glove, and come with very handy installation tools. Buyers are also extremely impressed by the support team, frequently praising them for offering fast solutions whenever accidental ordering mistakes happen. Some reviewers were not happy with the protection provided, mentioning that their phone screens or cases cracked after minor drops. A few individuals additionally experienced frustrating shipping delays and felt that customer support was unhelpful when handling damage complaints.
Auto-generated from all reviews of this business. For reference only.Thank you, Richard! We really appreciate you taking the time to leave a review. We're glad our customer service team was able to help, and your kind words mean a lot to us. Thanks for choosing Dropguys! — The Dropguys Team
I'm hoping my experience is great. It's the first time I've bought the product. It was delivered within the promised timeframe. I've only had my new iPhone 17 Pro encased for 3 days. My only concern was the directions for the screen protector--very sparse. Don't know whether I installed it correctly or not. Time will tell!
Thanks for giving us a try, Carolyn! We're glad your order arrived on time and that your new iPhone 17 Pro is already protected. We appreciate the feedback on the screen protector instructions. If you're noticing any bubbles, dust, or anything that doesn't seem quite right, feel free to reach out and we'd be happy to take a look. Thanks again for choosing Dropguys, and we hope the case and screen protector serve you well! 😊 — The Dropguys Team
I purchased both a screen saver and a clear phone case from Drop Guys! I made multiple purchases in the past from this company. This purchase was because my wife’s old phone (iPhone 13 Mini) stopped working and we received a replacement phone. Great products and a great company!!!
Thank you so much for your continued support, William! 😊 We're honored that you've chosen Dropguys multiple times over the years. Thank you for being a loyal customer, and we look forward to protecting your devices for years to come! — The Dropguys Team
I ordered the wrong case for my phone and I immediately received a response even though itwas after hours, and Khamille helped me order the correct case.
Thank you so much for the wonderful review, Carol! 😊 We’re really happy we could help get the correct case sorted out for you quickly. We know how frustrating ordering the wrong model can be, so we always do our best to make the process easy and stress-free. Your kind words and support truly mean a lot to us. Enjoy your case! — The Dropguys Team
Drop guys claims to warranty their IPhone protector cases, but the warranty doesn’t extend to the replacement or repair cost of a damaged phone while using their protector cases. I dropped my IPhone on the ground with it in a drop guys protector case. The IPhone was not drop proof with a Drop Guys protector case as Drop Guys claims because it now has a lot of cracks in the back side of the IPhone. I’m guessing that is the cause of the phone getting very warm while using it. I would stick with Otterbox phone protector cases. I used them for a long time before buying a Drop Guys protector case. I never experienced a problem with having cracks in the back side of my IPhone from dropping it while using an Otterbox protector case.
We’re very sorry to hear about the damage to your phone and understand your disappointment. As outlined in our Protection Guarantee policy, we are not licensed as an insurance provider and therefore cannot reimburse phone repair or replacement costs beyond the value of the purchased product itself. We truly appreciate your feedback and your comparison to past experiences with other brands. Input like this helps us continue improving both our products and how we communicate expectations to customers. — The Dropguys Team
Responsive to an error on my part in ordering. Fixed the issue. Excellent customer service!
Thank you so much for the kind review, Marjorie! 😊 We’re always happy to help when ordering mix-ups happen, and I’m glad we were able to get everything sorted out for you quickly. We truly appreciate your support and your kind words about our customer service! — The Dropguys Team
Company stands by its products and responds very quickly on line. Excellent products have kept my phone safe despite hard drops. I have had to replace the lens protector twice, but the lenses are perfect (as designed). Will definitely use them again when purchasing new phone protectors.
Thank you so much for your support, Bruce! We truly appreciate your kind words about both the products and our customer service, and we look forward to protecting your next phone as well! — The Dropguys Team
Thank you so much for the great feedback, Nestor! We’re really happy to hear you had a positive experience with our post-purchase support. Taking care of our customers even after the order arrives is very important to us. We truly appreciate your support! — The Dropguys Team
I received my iphone cover and it fits perfectly. I did not receive the screen protector, but sent a message to the company and they responded promptly and are sending it out to me. Thank you!
Thank you so much for your kind review, Susan! We're so glad to hear the phone case fits perfectly 😊 We also appreciate your patience regarding the missing screen protector, and we’re happy we could get that resolved quickly for you. Your support truly means a lot to us! — The Dropguys Team
If you want to watch your order delivery get bounced back and forth, back and forth, across the country, and wonder if you'll ever get your order (I've still not received mine) then order from these guys. I ordered my iPhone case on April 26th, and here it is May 12th, only to observe through the tracking information as my case gets close to me and then get shipped to another USPS facility half way across the country away from me. At one point, the tracking info stated that the case was at the USPS facility in my city (Malden, MA) and that it would arrive at my house by 9:00 that evening. After not receiving it that evening I then checked the tracking info again only to see that it was now in transit on its way to Madison Wisconsin. Good luck trying to reach customer service at Dropguys, all you get is an AI response that promises to look into it and get back to you, but they don't. Dropguys is aptly named, since they drop the ball on everything. Here it is, May 12th, and the tracking info is now telling me that the case has arrived at the Milwaukee WI USPS facility. I asked for a refund, but we'll see where that goes.
Hi George, We’re very sorry to hear about your experience and completely understand your frustration with the shipping delays and tracking issues. We have sent you an email regarding your concern and are actively looking into this for you. Thank you for taking the time to share your feedback. — The Dropguys Team
Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply. Added screen protector a bonus and always required for protection. Their phone holder made it extra simple to apply the sticker (screen protector) perfectly aligned. Loved the ease although an extra plastic piece to recycle (if consumers do this). Bought this off of New York Time’s review stating it’s #1 for protection and due to the full refund as a guarantee for its solid protection. I hope to NOT have to test out the drop protection, but I haggle jy phone with ease knowing it’s protected very well.
Hi Genelle, Thank you so much for taking the time to share such detailed feedback! We’re honored that you chose us based on the New York Times recommendation, and we’re glad your phone now feels well protected and worry-free. Hopefully you never have to test the drop protection either 😉 Thank you again for your support! — The Dropguys Team
Hi Frances, Thank you so much for your feedback! We truly appreciate your support! — The Dropguys Team
I bought the overpriced screen and camera protector just a few months ago. They BOTH broke within a few weeks of application. Customer service is not willing to offer a refund or replacement only a “discount” so I can spend more money on another protector that will break. I’m all set- save your money and get the ones on Amazon that are under $10, last for years and have an actual warranty. As a note it would not let me leave a product review (seems suspicious) so I would be cautious in blindly trusting that the product reviews are real. I also posted this review on their site and *SHOCKER* it didn’t show up- will be reporting to BBB.
Hi Casey, We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want our customers to have, and we truly appreciate you taking the time to share your feedback. — The Dropguys Team
I had a question about my delivery timeframe and that I paid for expedited and it didn’t make it, and Camille took care of the issue
Hi John, Thank you so much for your feedback! We’re glad we were able to take care of the issue and assist you with your expedited shipping concern 😊 We truly appreciate your patience and support! — The Dropguys Team
Customer service was amazing after I made a mistake in my initial order. They quickly and efficiently solved my problem. Still waiting on my product, which I only ordered yesterday, but I know it's gonna be amazing!
Hi Almas, Thank you so much for your kind feedback! We’re excited for your product to arrive, and we truly hope you love it once it gets to you! Thanks again for your support. — The Dropguys Team
The email conversation I had with them was very helpful and they helped me when I had ordered the wrong cover for my iPhone and are going to send me a new cover. Very helpful!!!
Hi Rich, Thank you so much for your kind feedback! We’re really glad our team was able to help get the correct iPhone cover sorted out for you 😊 It’s great to hear the email support was helpful, and we truly appreciate your support! — The Dropguys Team
Dropguys exceeded my expectations! I got the clear case, screen protector and camera cover and couldn’t be happier. Extremely impressed by how detailed and easy they made the screen protector application. They provide everything you need to do a perfect installation. Extremely impressed! Highly recommended!
Hi Tim, Thank you so much for your amazing feedback! We’re thrilled to hear that your clear case, screen protector, and camera cover exceeded your expectations 😊 It’s great to know the installation process felt easy and detailed. We really appreciate your recommendation and support! — The Dropguys Team
I ordered the wrong stuff initially, but they checked in via email right away to have me confirm. I was able to switch out before delivery. The screen protector is very smooth and responsive.
Hi Wendy, Thank you so much for your feedback! It’s great to hear you’re enjoying the smooth feel and responsiveness of the screen protector. We truly appreciate your support! — The Dropguys Team
I am a serial phone dropper and I am so at peace knowing my cell phone is protected from any further falls. The protective case fits like a glove and I can tell by the quality that it is so well protected. It also feels so good on my hands. I am thrilled that I got this case. Worth every penny. I have been name doing a lot of name dropping lately...DROP GUYS! I even told my Cox rep about the quality of protection and he will be recommending it to future cell phone customers.
Hi Alma, Thank you so much for your amazing feedback! It’s great to know you’re loving the fit, feel, and quality and we especially appreciate all the recommendations! Enjoy your case, and thanks again for choosing Dropguys! — The Dropguys Team
I had a problem and they respond very quickly to help me resolve the problem.
Hi Barbara, Thank you so much for your feedback! We’re really glad to hear our team was able to respond quickly and help resolve your issue 😊 We truly appreciate your support! — The Dropguys Team
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