Gave one to my best friend for her…
Gave one to my best friend for her birthday and she immediately went and ordered two more for herself. Consider that the actual review.
About Casely
Data updated- Website
- getcasely.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 78 reviews
- Replies to negative
- 0% (0/20)
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About this business
Bold phone cases designed with love in Brooklyn, NY.Every case supports our charity of the month! #EveryCaseCounts
Written by the business, not verified by us.Is Casely legit?
Casely (getcasely.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the phone cases for providing reliable, sturdy drop protection while successfully maintaining a slim, lightweight, and visually attractive profile. Many people also highlight the premium quality materials, vibrant colors, and wonderfully stylish patterns that make everyday mobile phone usage exceptionally enjoyable. However, some customers also noted frustrating issues regarding unexpected shipping delays and physical packages arriving significantly later than initially promised to buyers. A few reviewers additionally experienced missing items, completely incorrect tracking information during transit, and ongoing difficulties with customer support resolving these delivery problems.
Auto-generated from all reviews of this business. For reference only.What people say
Somehow protective without being bulky
Somehow protective without being bulky, which I had assumed was a physical impossibility based on every other case I've owned.
The case I gifted arrived defective
The case I gifted arrived defective. They shipped the replacement directly to her instead of making me be the middleman on a problem I couldn't see.
I work in fulfillment operations
I work in fulfillment operations, so I pay attention to this stuff more than most people. Your pick-to-ship time is genuinely good and your tracking updates fire when they should instead of batching overnight. Whoever runs your 3PL relationship deserves a raise.
My bank double-authorized the charge
My bank double-authorized the charge, which was entirely my bank's fault and not theirs. Support still walked me through the documentation I needed to get it sorted. They had zero obligation to do that.
OBSESSED the marble one is even…
OBSESSED the marble one is even prettier in person ✨ ordering a second one immediately
The print quality is noticeably better…
The print quality is noticeably better in person. The colors are saturated in a way the product photos genuinely don't capture, which is the opposite of the usual problem.
Best Shopping Experience Ever!
I fell in love with Casely from the moment I started shopping. The designs and patterns and colors were tasteful yet unique, and it all felt so chic! I bought a two phone cases, and I love both. For the price, the quality and durability is outstanding---and the communication and customer service was warm and engaging. Honestly one of the best online shopping experiences I've had in a long time. Shipping did take about 5 days, but it was SO worth the wait! 10/10 recommend to anyone who values quality, beauty, and affordability.
I'm so happy that you released a bold…
I'm so happy that you released a bold (ish) version, which is much nicer than the classic! I really like that it has better protection, plus the matte design and grips is better for me - the classic was so slippery and would slide out of my hands! Beautiful design too!
I own six now
I own six now. It's a problem. It's a beautiful problem and I'm not seeking help.
So protective and durable
So protective and durable! Also extremely fashionable! Some if the best cases out there! The colors are so vibrant and the quality is too tier! I never lose grip when holding my phone! These cases are the best!
I love this
I love this! The cards stay in securely and are simple to get out when I need it. I appreciate that it is MagSafe, so I can switch it out for a phone ring or stand, or take it off to wirelessly charge if needed. Highly recommend
No longer the brand quality I know and loved
Waited for a month for a case to be restocked just to spend $40 on it and be sent what seemed to be a recalled or test case. Within a week it was already breaking and the color was fading and it was obvious the color was like painted on and not the whole case. I had to file for a new one and which I still had to pay $5 for which is insane. I’ve been buying from casely since I had my iPhone X. It’s just a huge disappointment and now I’m no longer going to buy from this company because I don’t want to go through what I did. I also tried posting reviews on their website but they kept taking them down. I wish I had the pictures of the case because it’s insane they let those go out.
I am obsessed with this case
I am obsessed with this case. I love that it looks soft and bright, but looking closer, you see that it is skeletons in a cemetery. The quality of the case is amazing, i wasn't sure what to expect but the case exceeded anything I could have hoped for.
I've purchased a case Casely before…
I've purchased a case Casely before (Love Island clear case). But this one, I absolutely love it. The design is obviously gorgeous, but what I'm honestly most impressed with is the MagSafe. I have a MagSafe wallet from another brand that I like the design of but slides around every other case I have. But on this Casely it STICKS! Beautiful design. Strong MagSafe. Quick delivery. *chef kiss*
It's great having a wireless charger
It's great having a wireless charger, especially when I'm out and about and there aren't any outlets near me. The Power pod is pretty sleek and easy to use with just the press of a button!
I love my new case from the Casely Van…
I love my new case from the Casely Van Gogh collection! It perfectly depicts a piece from Van Gogh's "Landscape with Houses" painting. The colors are beautiful, and my phone feels very protected. The side buttons are very easy to click, and I love that because on some cases they can be hard to press. The case is very smooth and Casely put their branding engraved very discreetly on the case so that it doesn't disrupt the art. The tracking on my package was very accurate, and it was delivered in good time. I love my case!
Like this case
Like this case. Very pretty, a switch up from the pastel light color florals you usually see. Great protection. Nice for fall especially but also year round use if you wanted. Overall a little different look.
Service does not match policies. Customer Service is not willing to help.
Similar to other one star reviews shared here, my case appears to be lost in the mail. I ordered two weeks ago, and the USPS tracking still registers "Awaiting Item." Casely is unwilling to offer a reshipment or a refund. The shipping and fulfillment times listed in their policies and confirmation emails are not accurate.
$381 order never arrived — Casely kept the money and walked away
Ordered $381.60 in phone cases on April 24, 2026 (order #4870138). The order was split into two packages, both marked delivered by USPS to my apartment building, one to a "front door/porch" on May 1 and one to a "mailbox" on May 5. Neither matches how packages are actually delivered to my unit. I never received either one. May 28: First contacted Casely. Spoke with Sadika, who confirmed my address and asked me to check with neighbors and around the building. I did. Nothing. June 7: Followed up confirming the address was correct and requested a refund. June 8: Nicole responded saying the ticket had been "escalated to the Fraud department." June 9: Nicole said Casely had filed USPS claims for both packages and would not offer any refund or reshipment until USPS finished their investigation. June 16: Nicole emailed that both USPS claims were denied because the scans say delivered. Casely then refused any refund or reshipment and suggested I check with household members or file a police report. That is not a resolution. The merchant is responsible for goods until they actually reach the customer. Filing a USPS claim that anyone in e-commerce knows will come back denied, then using that denial as cover to keep the money, is not a policy. It is a way to walk away with $381.60 for product that was never received. I reported non-delivery in good faith, within Casely's own stated window, and followed every step they asked me to. I am out the full amount with nothing to show for it. If a package goes missing with Casely, even at a multi-unit address where the delivery scan is obviously questionable, their plan is a doomed USPS claim and then silence. Filing a chargeback through my card issuer.
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