Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Written by the business, not verified by us.Dutch Vet (dutch.com) has a 4.7 out of 5 rating on OK.one, based on 264 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 69% of negative reviews; Reviews mostly discuss User experience, Price, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the virtual vet care for being fast, incredibly convenient, and significantly less stressful for their anxious pets who dread traditional office visits. People note that the extremely knowledgeable and deeply caring staff provide thorough medical explanations, wonderful peace of mind, and excellent daily guidance right from home. However, some people mentioned recurring difficulties with prescription fulfillment, noting that getting medications shipped or transferred to outside pharmacies was frustratingly slow and complicated. Some reviewers were not happy with the elevated prices and a noticeable lack of transparency regarding costs within the online pharmacy system.
Auto-generated from all reviews of this business. For reference only.Simple to use and great service nice people to work with
We're so happy to hear that you found our service simple to use and that our team was great to work with. We appreciate your positive feedback!
I had a great first visit with Dr Grijalva from Dutch. She was patient, informative, and really listened to me. I'm confident in her plan to get my dog back to health. I will be back and I will request Dr Grijalva for sure.
We're so happy to hear that your first visit was great and that our veterinarian was patient, informative, and truly listened to you! It's wonderful that you're confident in the plan to get your dog back to health.
Dr. Smith was compassionate, knowledgeable, kind, and listened intently. Zoom calls straight from your home with a licensed veterinarian is so much better than calling an office and having a front desk employee guessing what the answer is because she is doing 100 things. Dutch is worth so much more to me than other dog related services. I highly recommend joining this service.
We're so glad to hear about your positive experience with our service and our veterinarians! It's wonderful to know that you find the convenience and expertise so valuable. Thank you for your high recommendation!
Very pleasant vet who knew just how to treat my pet.
We're so pleased to hear that our vet knew just how to treat your pet and that you had such a pleasant experience. Thank you for your positive feedback!
My first visit with our Dutch vet went well and saved my boy the stress of a car ride and office visit. It was easy to schedule the visit and there were many time slots to choose from.
We're so glad your first visit went well and that we could save your boy the stress of a car ride and office visit! It's wonderful to hear that scheduling was easy and that you found many time slots to choose from.
Had a good experience with the vet she was friendly. She was informative and she got us what we needed really quickly thank you so much.
We're so glad you had a good experience with our vet! It's wonderful to hear she was friendly, informative, and quickly provided what you needed. Thank you for your kind words!
Already worth the membership cost. The cost is less than it would have been to get all the animals in and we’ve had multiple visits. They send a bunch of reminders. Care was easy and ordering meds was easy too
We're so happy to hear that our membership has been a great value for you and your pets! It's wonderful that you've found our care and medication ordering process easy.
It has been 11 days since my pet's medication order shipped and I still haven't received it. I believe it is lost and in this extreme Florida heat it will be unusable. I have emailed and called Dutch with no response. The amount of time that it takes to get necessary medications from Dutch is far too long, even when it ships promptly, and they will not give you a prescription - you are forced to purchase through them. Edit: after 3 days of calling and emailing I finally reached someone, but by that time USPS had my package back on track for delivery. I was told, after being in transit for almost 2 weeks in over 100 degrees heat indexes, that they may be able to refund me, but I had to take pictures of the product. What I received was a note from USPS stating that the package was damaged & disposed of because it is toxic, which fortunately allowed me to get a refund. Also, when I signed up I was told that I had to fill my prescriptions through Dutch, although they would price match (except for Chewy). They are not as innocent as they sound in their reply.
Thank you for reaching out, and we're so sorry your pet's medication was caught up in a shipping delay, it looks like the carrier had trouble in transit, and we know how worrying that is, especially in the Florida heat. We truly apologize for the hold-up from USPS. When you called, our team returned your call in the order it was received, and once we connected, we refunded your order in full and transferred the prescription to your preferred pharmacy that same day. We never require anyone to purchase through us, you're always welcome to transfer to your preferred local or online pharmacy, or to order through us with Standard, Priority, or Rush shipping. We're so glad we could get your pet's medication to you another way, and we appreciate the chance to help.
The service was very good and easy to use a lot less stress on your pet
We're so pleased to hear that our service was good and easy to use, and that it helped reduce stress for your pet. Thank you for your wonderful feedback!
Addressed the issue I was having with my cat Queenie
We're happy to hear we could help with your cat's issue. We appreciate your positive feedback!
Quick, Informative, and suppoetive
We're happy to hear that our service was quick, informative, and supportive for you. We appreciate your positive feedback.
Thank you for the kind words! We're so glad everything went great for you and your pet. It was a pleasure helping you!
We're so pleased to hear that you found our service to be both comforting and professional. We truly appreciate your positive feedback!
She was very easy to understand. I don’t know the working conditions there but a smile sure is a positive thing to see.
We're so happy to hear our team member was clear and that their positive attitude made a difference! We truly appreciate your kind words.
Easy to get ahold of. Good vet services.
We are so pleased to hear that you found it easy to reach us and that you were satisfied with our veterinary services. Thank you for your wonderful feedback.
Love Dr. Lunsford. The service Dutch pet provides allows me to be more proactive with my pets care. I also love that we don’t have to sit in a vet lobby with a bunch of other animals.
We're so happy to hear that our service allows you to be more proactive with your pet's care! It's wonderful that you appreciate not having to wait in a lobby with other animals.
I just recently got Dutch and the vet was very good at meeting. All of my pets needs.
We're so glad to hear that our vet was very good at meeting all of your pet's needs! We truly appreciate your positive feedback.
Great experience. No stressful waiting room or pushing unnecessary procedures! LOVE.
We're so happy to hear you had a great experience and appreciated not having a stressful waiting room or unnecessary procedures. Thank you for your wonderful feedback!
Helpful honest quick directly addressed issue professional and kind
We're so glad to hear that our team was helpful, honest, quick, and professional in addressing your issue. Thank you for your kind feedback!
I think this is a lovely option for uses that do not require less than 4 day time frames. I called in for a suspected kennel cough due to my local vet being booked out and had a lovely chat with the vet. They prescribed pills to aid with the cough on 8/14, the soonest it could be shipped to my home is 8/17 (still have not arrived as of afternoon of 8/17). I followed up with the vet as his cough started to produce and he had some slight thick snot. They prescribed antibiotics for since it was not emergent but progressively getting worse. It was called in and the transfer request for a local pharmacy was made on 8/16. I called on 8/17 to see if we could expedite the transfer request as the pharmacy has not received the prescription. The support center staff was incredibly rude, making no attempt to see if we could expedite having the script sent to a local pharmacy and said if I had an immediate issue I should have went to a local vet as they have a 3-day processing window to transfer the script. Which is stupid in 2026, most likely a ploy to have you use their pharmacy even though it takes multiple days to be shipped to you. That is fine for preventative care, but not when there is a suspected infection involved. Per the recommendation of the call center staff, I will not be using Dutch for much other than flea and tick renewals.
Thank you for the thoughtful review and for sharing the details of your experience. We're glad the vet visit itself was a pleasant one, and we'd like to walk through the timeline on our end. Your order was placed on August 14th with a quoted delivery date of August 18th, and it actually arrived at your doorstep a day early, on August 17th. The additional medication was submitted for transfer on August 16th; we processed it and sent it to the pharmacy on August 18th. When the pharmacy said they didn't have it, we followed up again on August 19th to confirm it was there and ready for pickup under your pet's name. Regarding your calls, our team answered each time right away and provided the steps needed to move things along. Because Dutch isn't designed for emergency or urgent care, our agent advised that if your pet's condition was worsening, the safest option would be to be seen in person for immediate care. That guidance comes from a genuine concern for your pet's wellbeing, and we're sorry if it came across otherwise. We appreciate you giving Dutch a try, and we're always here at [email protected] if there's anything more we can do.
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