A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
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Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.
THE COMPANY RESOLVED THE ISSUE BUT THEY AUTOMATICALLY REGISTER YOUR PAYPAL ACCOUNT AS THE ACCOUNT TO REGISTER OR LOG IN.
DO NOT USE YOUR PAYPAL IF IT ISNT AN EMAIL ACCOUNT YOU HAVE ACCESS TO OR WANT TO USE.
Reply from EaseUS2025-04-03
We sincerely apologize for the inconvenience you experienced. We offer 24/5 online live chat and phone support, as well as 24/7 email assistance to all users globally. We regret to learn that you are unable to contact us or access your purchased service. To assist you promptly, please provide the email address you used for your purchase registration. Upon verification of your successful payment, we will contact you to facilitate your access to the product.
I used their data recovery program for my hard drive. Now my hard drive is damaged and no longer found on my computer.
Their product ruined my entire hard drive, and it wasn't even the one I was trying to recover data from.
Reply from EaseUS2025-04-02
We sincerely apologize for the negative experience you encountered while using our product.
Please be assured that our product is a read-only tool and is not designed to cause damage to storage devices. We have a substantial user base with tens of thousands of downloads daily, and we have not received similar reports regarding this specific issue.
Based on the information provided, it is possible that the disk in question may have pre-existing physical issues, necessitating data recovery.
The fact that the disk is not being detected by your computer suggests a potential hardware problem. As a troubleshooting step, we recommend trying a different USB adapter to determine if the disk can then be recognized.
Hi
Have just payed with Paypal. And the money i just gone. Easeus have not seen any money. Så payed lifetime licens - not to Easeus but some where in PayPal
And Boe i have to communicate with 2checkout mus self. I dont Think I Will se money anymore
Reply from EaseUS2025-04-02
We regret to learn of the difficulties you encountered while placing your order. We have initiated an inquiry with 2Checkout regarding the transaction and will inform you of any developments. In the meantime, we also recommend contacting your bank to ascertain if the funds are currently pending.
This review pertains to their Data Recovery software. I'm thinking the more positive reviews are in reference to their other products. I accidentally deleted a folder containing subfolders and the software retrieved nothing. While some folder and file names were recovered, no metadata was restored making the recovery worthless. The recovery process retrieved folders and files that I know were never in the Recycle Bin so I think the app just generates 'plausible' stuff making one think it's doing the job.
Oh, their guarantee? To give you a lifetime subscription to the software.
Hard to believe the ratings for EaseUS are legit - makes me very disinclined to come to Trustpilot for guidance in the future.
Reply from EaseUS
Mar 27, 2025
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
Ticket ID 1572682 but I think you at EaseUS are missing the point. You claim your software works, and provide a 'Satisfaction Guarantee' - after several attempts, over a few hours, I've nothing to show for the money & effort - I.am.not.satisfied. Please, just honor your own words and issue a refund.
Reply from EaseUS2025-03-28
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
SCAM! EaseUS sells a 1 month use of their program, with claims that is can recover your files. Then it cannot. Upon requesting assistance by chat, you are informed that "manual recovery" is required and the cost is three times your original purchase. They deny a refund, because "article 8" states that no refund will be given if EaseUS technical support can help. Howeveer, nothing in the refund policy mentions that additional payment may/will be required. Now I am accusedof signing up for a $399 12 month technical support contract as part of an ongoing subscription. No true. DO NOT TRUST THIS COMPANY
Reply from EaseUS2025-03-28
Thanks for sharing your experience. We are sorry to hear that you had such an unpleasant experience when working with us.
We would like to extend our sincerest apologies for any confusion or inconvenience caused by our customer service option. We want to clarify that the service is not mandatory, but rather an additional option for users seeking more efficient assistance.
It appears that there may have been a misunderstanding in the explanation provided by our support staff, and for that, we take full responsibility. We are committed to strengthening our personnel management to ensure clearer and more accurate communication in the future.
We encourage you to reach out to us again if you require any further assistance. Our team is dedicated to providing the support you need and we are here to help in any way we can.
By the way, can we know your case ticket ID and then we can also help you deal with the refund.
Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services for all our customers.
The customer service to cancel was great, but any company that gives you a free trial so you can fix something, but then charges you when they find something wrong -- without telling you what it is -- in order to fix it, is crooked. Do a good job fixing it, and I will pay you. Find some mysterious thing I have to pay to fix, and you're a crook. Praise for the easy cancel though.
Reply from EaseUS2025-04-15
Thank you for your feedback and for recognizing our customer service team's commitment to a seamless cancellation process. We prioritize ease of cancellation, and we are pleased to hear that your experience was positive.
We sincerely apologize for any inconvenience caused by the charges incurred during your trial period.
Our free trial is intended to allow users to evaluate the software's performance and preview the repaired file. Upon satisfaction with the repair outcome, users can then purchase the full version to access the complete file.
Should you be amenable, we would be happy to review your file, diagnose the issue, and assist you with the repair process. Please feel free to send your file to [email protected].
Your trust is of paramount importance to us. Thank you again for your candor and for acknowledging the efficiency of our cancellation process. We are committed to continuous improvement.
Support was very helpful and precise. But I am not happy with the policy of the company.
I bought EaseUS Disk Copy to clone my disks and it only permit that I install it in one device...
It doesn't make sense.
According to the description, the tool removes the Microsoft passwords. In reality, it doesn't. is advertised with a 30-day money-back guarantee. In reality, a rejection after 7 days. Fraud, deceit and poor customer service. One Star is to much.
Reply from EaseUS2025-03-18
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and help you deal with the refund.
This is a company when asked for a refund leads the customer on and on until the customer is totally annoyed and gives up. This is not good customer service. It makes me sad that these techniques are still being used by these kind of companies.
Buyer beware!
Reply from EaseUS2025-03-18
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and help you deal with the refund.
Partition Master messed up my hard drive and had to call support to get the boot sector fixed. Repairs were all good but I am not happy to pay USD 99 since the problems was caused by the software from easus. I have used this program on numerous occations with no problems, so I guess this don't happen often, but beware, when it happens, expect to pay for it.
Never trust this Company. 30-day money back guarantee refund is a scam. I found that many posts and reviews also mention that this company will never refund to you after you cannot recover the files from their softwares even you complain within 30 days
Reply from EaseUS2025-03-19
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
They are just scammers. Fees are not charged in accordance with the presented offer. The program does not perform a proper backup, leaving important system files uncopied. Other functions offered in the advertisement do not work. If you need to reinstall the system, the program cannot be activated.
Reply from EaseUS2025-03-19
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. Please know that we take feedback like this very seriously, and we are committed to resolving this matter for you.
Regarding the issues you’ve raised:
Fees not matching the offer: We’d like to investigate this further. Could you please provide us with more details or documentation so we can review this and ensure transparency?
Backup functionality: We’re sorry to hear that the program did not meet your expectations. We’d like to understand the specific files or issues you encountered to help troubleshoot and improve our service.
Activation after reinstallation: If you’re experiencing difficulties with activation, our support team is here to assist you. Please share your email address with us so we can guide you through the process.
We value your feedback and would like to make this right for you. Please let us know a convenient time to connect, or feel free to reply with more details so we can address each concern promptly.
Software works properly, it did eeverything what I needed. However, the software itself doesn't have possiblity to unsubscribe monthly subscription to pursue you to give up and coninue paying every month. You have to contact support which at least works fast and without any issues
Trash refund policy. I was a little late on requesting a refund by 12 days even though I havent used the software since I last contacted them.
Reply from EaseUS2025-03-11
We sincerely apologize for the unpleasant experience you had when using our product. Can you please kindly share with us your case ticket ID? We will review your case and get back to you with a satisfactory solution.
Need to pay just to get rid of a password and its overpriced not recommended
Reply from EaseUS2025-03-07
We regret you had a negative experience. Our password unlock tool requires payment for use.
Thank you for your feedback; we appreciate your understanding regarding the password removal fee.
This fee covers the resources and security measures necessary to ensure safe and efficient password recovery. We are continually evaluating our pricing to improve accessibility.
Please let us know if you'd like to discuss available options or discounts that may reduce the cost. We're here to assist you further.
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