A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Written by the business, not verified by us.EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.I am using the video downloader for a while and I am quite happy...most of the time there is no issue...today I was in contact with the support center about a registration problem and they took there time and did the best to solve the problem...still it's working not 100% that's why I keep one star till it's totally fixed...now I am using the downloader for android too and will see how it works there...in general I have a good feeling with the company
fast, acknowledge
Tempts you in with a free download, then tries to get you to pay loads of money to retrive your files. It's a shame they hide their pricing, leaving you to waste lots of time.
We sincerely apologize for the disappointing experience you encountered while using our product. We offer a free version that delivers the same performance as the paid version, allowing you to recover up to 2 GB of files at no cost as a trial before making any payments. If the product does not meet your expectations, you are under no obligation to make a purchase. Furthermore, we would like to clarify that both our product and website display all pricing details transparently, ensuring that there is no ambiguity surrounding costs. Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused by our pricing structure. We value your input and will take your comments into consideration as we strive to improve our services.
Many of the features in this answer are not on my Samsung phone. All three instructions on how to delete from phone without deleting from Google Photos are useless. This article was no help at all.
We regret to learn that the methods outlined in the article were not helpful. We have identified the article you referenced in our system. To assist you further, could you please provide the model number of your Samsung device? This will allow our team to investigate the issue in detail and potentially develop updated solutions. Based on your description, you wish to remove photos from your local device storage while retaining them in Google Photos. Have you had the opportunity to test our product, EaseUS MobiMover, for this purpose? If so, providing additional details regarding your experience would be greatly appreciated, enabling us to provide more targeted assistance.
Once we managed to communicate what my issue was (a faulty BCD Menu that needed to be rebuilt) they managed to point me in the right direction to do so without bootable media - which is handy because their bootable media does not try to add drivers and cannot access my SSDs without said drivers
It was quick and effective. I honestly admire anything done with precision, because it always guarantees results
I had (and still have) an issue recording from a webtv using blackscreen. I was promised that Easus screenrecorder could record without a black screen, but after I tried it would not work. Tha Black screen is still there.
We sincerely apologize for the inconvenience you experienced while using our product. To rectify the issue you are encountering, we recommend enabling the Black Screen Fix/Enhanced Mode function and subsequently performing a search for your videos to facilitate their download. This may assist in resolving the matter. Should the issue persist, we encourage you to contact our technical support team using the following link, where one of our technicians will be available to assist you directly: https://secure.livechatinc.com/licence/1389892/v2/open_chat.cgi?groups=3
The support has resolved my activation problem very quickly
Easeus replied to me and their response was completely incorrect regarding cleverbridge. I use two different credit cards and tried three times and both those credit cards I use daily and the only time they have been rejected is by cleverbridge. Cleverbridge must not be providing the correct information to easeus and when I did an alternative payment to their other Payment Processing my payment went through fine and as I previously mentioned their support is absolutely horrible as well as easeus as it took them 6 days to get back to me and often they don't even respond.
Thank you for sharing your experience. We understand the frustration you may have encountered while attempting to make a payment for the product through CleverBridge. CleverBridge serves as our order processor, and we are pleased to hear that you successfully utilized an alternative payment method. We are disappointed to learn about the inadequate response time from both companies. We will escalate your case to the appropriate team to enhance our service, and we will also reach out to CleverBridge to address the payment issue and provide suggestions for improving their service. We apologize for any inconvenience this may have caused.
We sincerely apologize for the unpleasant experience you had with our product. We offer both a Free Trial and a Free version. The Free Trial version is designed to demonstrate how the product works, while the Free version allows you to access some basic functions at no cost. It seems you may have used the wrong version. Could you please let us know which product you are interested in and provide your email address? We will then offer you the correct version for testing.
I have dealt with this company for a couple of years. I originally purchased the tech version of disc clone software. It was a very difficult process to purchase as the transaction Processing Company clever Bridge was not able to process and it took multiple times until the transaction finally processed. After I purchased maybe about a year later my license code that they gave me stopped working and their support was horrible. I needed to email them repeatedly before the issue was fixed and finally it was working again which probably took about a week and a half to two weeks that I was unable to use my product and I was paying for the license during that time. Just recently I had to renew my license as it was close to expiration and the same thing happened all over again. To be honest the software works pretty well but the hassle involved is just not worth it and is typical of most companies these days they're happy to take your money but they don't perform after the fact. In retrospect I'm glad that I had problems renewing as I believe the Chinese are doing everything they can to get into systems and create vulnerabilities to steal information. For this reason I decided to no longer do business with easeus as I believe there would be a compromise of information and when you see all of the technology that the Chinese are stealing the US needs to stop this theft of information not only for the sake of the country and the government but also for any entity or person not to have their information be compromised. Please do not give them any more business for the reasons just stated above.
We sincerely apologize for the unpleasant experience you had while making your payment and working with our team. After reviewing your case in our system, we noticed you encountered issues during the payment process. Cleverbridge, our payment processor, employs robust security measures to protect customer transactions. It appears that the failures in your three attempts to purchase were due to credit card limitations or incorrect operations during the payment process. Fortunately, we have confirmed that our team successfully help you make the purchase and provided you with the lifetime version of the tool. We also noted that you have contacted us regarding various issues over the past two years. Please understand that due to the time difference, we cannot guarantee immediate responses to every inquiry. Additionally, some cases may require several exchanges to resolve completely, which can take time. For immediate assistance, we recommend using our 24/5 online live chat service. Please be assured that we do not mishandle or steal your information. Our software can also be used offline, and we take the security and privacy of our users very seriously. We strictly adhere to relevant laws and regulations to ensure the safety of customer information. Even if you choose not to continue working with us, we hope to have the opportunity to improve our service. If you have any further feedback or suggestions, please feel free to share them with us.
Software does not work, false refund policy I purchased EaseUS Data Recovery Wizard to recover important files, but the software failed to do its job. After scanning and recovering my files, I found that they were corrupted and unusable, meaning the product did not fulfill its advertised function. I contacted EaseUS support, but they did not provide a solution. When I requested a refund based on their own policy, they denied my request, despite clear evidence that the software failed. Additionally, I am not the only one facing this issue. Many users have reported similar problems on forums like Reddit, showing that EaseUS knowingly sells unreliable software while refusing to honor their refund policy. Avoid EaseUS at all costs. Their software does not work as advertised, and they will not refund you even if it fails completely.
We sincerely apologize for the unpleasant experience you had with our product and while working with our team. Upon reviewing your case in our system, we found that your order was refunded on January 30. Please check to see if you have received your money. If not, don’t hesitate to reach out to us, and we will follow up with our order processor for further assistance. Thank you for your understanding.
I took tenorshare for 7 days and payd 18€ eurosta for it, and the data recovery did not work! After that they cherged me again the same amount. It's a scam and this company should be shut down!!
Thank you for sharing your experience. However, please note that we are EaseUS, and Tenorshare is not one of our products. It seems that your review has been left in the wrong place. We appreciate your understanding.
Cecelia from CS was very helpful and understanding. Polite and prompt with responses. She offered to extend the usage of software. Ultimately, the software proved to be ineffective and I requested a refund. That said, I'm not very happy with the refund policy. The product was estimated to take *over a year* to scan the HD (which is much longer than the 1 month I subscribed to). Very impractical timeline, and I opted to request a refund - I was declined. However, I was offered a lifetime upgrade of the software - I was told to "remind them to perform the upgrade"... so I messaged them afterwards to do so and I was told to "remind them" *again*. I feel like I'm caught it a loop.... One more thing I noticed - as clean as the apps look, the site is littered with grammatical errors and typos. And the customer service seems to struggle with English as well. I would strongly caution others to refrain from purchasing the Data Recovery Software unless it's critical. And if you are going to purchase any software, make sure to google a discount code and save yourself upwards of $30~$40.
Purchased trial version and it worked perfectly, but when I tried to buy a license, the website won't connect. At all. I would love to buy the full version, but it is literally impossible. I have a 4TB hard drive that I am trying to get files off, and initially, the program worked - indeed it didn't ever not work, I'm just entirely unable to purchase the full version. I noticed an offer to purchase for one week (I'm in South Africa, so this was the most cost-effective option for me), but now when I click on 'buy license", all I get is timeout screen.
We apologize for the issues you're experiencing while ordering from our website. It appears your computer is blocking the connection to our server. Please try disabling your firewall or using another device, like your phone, to complete the purchase.
i used this to transfer a HD to SSD used a promo coupon for 10 dollars then there was a second attempt for 19 dollars one month later. there was not monthly fee it was a one time fee of 9.99 after discount for 1 transfer or 30 days of use. so this review stands for bad practices. stop pushing people into monthly payments for programs that aren't even necessary you can do this without software but i wanted to give it a try and i will say it was seamless and worth 10 dollars. probably saved me 45 min to an hour. the monthly fee thou is uncalled for.
We apologize for the inconvenience caused by the unauthorized charge. Based on the information provided, it appears that your product is a subscription-based version. During the purchase, it seems that you inadvertently did not cancel the subscription in the shopping cart, and you also did not contact us to cancel it despite receiving a notification prior to the renewal order. If you don't cancel it, the renewal order will be the original price. We sincerely regret any negative experience you may have had and would like to assist you with the renewal order. Could you please provide us with your email address so that we can help you resolve this issue?
Not gonna give it just 1 star because I can't say I've tested their software from all possible perspectives and under all circumstances, but so far this one go has been frustrating, dissappointing and if anything, I'd say misleading. I used their trial software to recover a project I was working on in my local drive on an SSD hard disk. The trial quickly shows you some files. You can even filter by folders to narrow it down to your desired one and it looks promising. It got most of the filenames right, too. The issue I see -which is misleading and quite suspicious- is that it gives you a preview of the file contents. However, what you see is just dummy stuff, like weird characters which actually don't look like the expected file. As a customer in a desperate need to recover something very valuable, I thought: oh, this guys are showing you they can recover the files but they won't show you the real content because it's a trial. Therefore, I trusted their very powerful marketing and gave them a chance. Gave them my money. Literally, that's whay I did, give it away. I paid around 50 dollars for a one-month license without remorse as I wanted to get my files back so bad... When I activated the software, I immediately completed scanning the folder I was targeting and once done, I was hoping that the dummy content I saw before -which I thought it was part of their strategy- would turn into my actual files. What did I get in the end? I guess I don't need to say it but just in case: the same dummy, made-up like, suspicious, unexpected and disappointing file content. Oh boy! Really? I immediately requested a refund and -I gotta give it to them- got an immediate response, polite and quite reasonable offering me a lifetime license instead of the refund. Are you telling me this company's policy is to offer everyone lifetime licenses when they fail to recover their files? What's the business model here? Really suspicious. I pushed forward, declined the license as I really am not happy with EaseUS and got another reply offering half the money back. Wow. I was speechless to be honest. Is this a negotiation? Bargaining now? Is this a souvenir market and I'm a tourist? At this point I thought if I pushed further, I would get a complete negative answer and they would not even want to give me 50% back so I just said I wasn't happy but I would take it. Yes, they gave me the refund so that's why I'm giving them 2 stars, because at least I can see there's a team of human beings dealing with after sales issues. What I don't like is the product and their refund policy. I think it's unreasonable and abusive, in a way. I hope this review feels fair and useful. Even if you're desperate to recover your stuff. Don't trust the preview of file recovery they show in the trial version. I have chosen the date of the refund but this has been going on for 2 to 3 days after I purchased the montly license.
We sincerely apologize that the product was unable to recover your lost files. We provide a trial version for customers to evaluate the software before making a purchase. The trial version offers the same performance as the paid version. After scanning your disks with the trial version , you should be able to locate the lost files. If the files do not display with their original names or are not previewable, it may indicate that they are damaged. We have a knowledge base available on our website which contains such related detailed information for our customers. Additionally, the product includes an option to contact our technicians for free advice, even with the trial version; however, you proceeded to purchase the product. Please rest assured that we offer a 30-day money-back guarantee. Could you kindly provide us with your case ticket ID? We will review your case and respond with a satisfactory solution.
This program is easy to use. It copied installed applications from one computer to the other in a matter of minutes. The time taken to copy data will, of course, vary with the amount of data to be moved. In my case, it took about 60 minutes. Although it worked well transferring applications and data, there was one problem. It would not copy the account to the other computer. Consequently, a few stored parameters were not copied.
The employee couldn't help me completely because my license code couldn't be combined with my account. But otherwise I was very happy with the service
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