Took a while to get things straightened…
Took a while to get things straightened out. However, it worked out ok.
About EaseUS
Data updated- Website
- easeus.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 321 reviews
- Replies to negative
- 93% (273/294)
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About this business
A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Written by the business, not verified by us.Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.What people say
every time i have to update Todo PC Transfer
every time i have to update your program it doesn't activate with my proper license no. Your rep keeps asking for my license no. I tried to get it for the program but your program will not allow copy , just paste so I have to copy the no and relay it by typing it again. This happens every time to update.
Ease US Video Downloader don't work with BBC
Ease US Video Downloader. For YouTube is great, but it does not work for BBC iPlayer. I wrote for the support and they answered confirming that the software does not work with BBC. So, be aware.
EaseUS rec experts is worthless after the latest fix
I have used this program many times to record TV shows that I missed. I have two screens on my PC. With the latest "fix" came a Black Screen Fix. What happens now is that I can't record the TV shows. I can't tell the system that I only want screen 2 if I use the Black Screen Fix (if I don't use it, I indeed get a black screen). It takes over my system and doubles my screen. Then I can't quit the program and the easeUS buttons disappear and I don't know if it's recording or not. Even the EaseUS button on my taskbar disappears. I have to log out of my entire system. Over and over again. The program is completely worthless now. Why, why EaseUS???
Reply from EaseUS2024-12-27
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have encountered with our program. Our team is actively investigating this issue and is committed to finding a resolution as promptly as possible. In the interim, we recommend reaching out to our official website and opening a live chat, and then our technicians will assist you in resolving the issue immediately.
Would be a much better customer experience if I could get assistance by phone and if the "share screen" function actually worked on my computer
The chat was helpful and is supposed to be 24/7. It's only 24/5 and couldn't be accessed on a Sunday. My customer rep this morning was Fiona, who did her best through chat. My questions were answered once I communicated that I need step-by-step instructions. Still unsure if all functions are working, but she gave me enough to get started.
I have had to buy another pdf editor.
I have had to buy another pdf editor. The programme is not very good when compared to others I have been using for years, even when the price difference is taken into account. As it is cloud based, need good internet connection. Printing several selected pages function is awful, have to print one at a time. When merging several files, have to pick one file at a time. Same when opening more than one file together. months plus use, now bought another editor.
Detailed Introduction to special question
Complaete System of Service.
This program was confusing at first...sorted now..
Been having a tough time working this program out. What i think i was doing wrong was: Where it says save the files to another drive i bought an external drive and was trying to copy & paste there but was completely freezing...I stopped doing that and just started copying to the C drive..no problems so far.. Once this is done i'll decide where i put all my saved pics and videos...to be continued...
Reply from EaseUS2024-12-05
We apologize for the inconvenience you experienced while using our product. Could you please provide us with the name of the specific product you are using? It appears that there may be compatibility issues affecting your user experience. To address your situation effectively, we kindly ask you to reach out to our support team via email at [email protected]. Our technicians will be available to assist you in resolving the issue promptly. Thank you for your understanding and cooperation. We look forward to assisting you further.
Video
Video Jibnmo
Reply from EaseUS2024-12-04
We apologize for your dissatisfaction with our product/service. Could you please provide more details about your situation so we can offer an appropriate solution?
iPhone 13pro
This app is amazing and it's easy to use
The miserable task to offer expensive alternatives!
The company is great but the products and their upgrades are very expensive.
Reply from EaseUS2024-11-25
Thank you for your feedback. I appreciate your kind words about our company, and I understand your concerns regarding the pricing of our products and upgrades. We strive to offer high-quality solutions, and I recognize that the costs can be a barrier for some users. Your input is valuable, and I will share your thoughts with our team as we continuously evaluate our pricing strategy. By the way, we currently have Black Friday promotions, offering discounts ranging from 30% to 70% on our products. If you're still interested, please visit our website to take advantage of these great prices!
Conversation with Warren Re: Partition Master
I just had a conversation with Warren. He was very patient and polite and I can say exceedingly helpful. What I especially liked about our interaction is his straight-up answers to my questions even where I believe I may have been a little naive. He is truly what a Customer Service and Support Representative should be.
Cecelia provided excellent service
Cecelia explained the difference between similar products and recommended the most suitable one.
When I had to reinstall Easeus…
When I had to reinstall Easeus partition magic pro, I could not reinstall my copy. When I contacted their support (Warren) I did get a very adequate and quick reply from. My serial was reset and a link helped downloading the latest version
Files corrupted but they gave me a deal
On the trial this software found my lost files, which is why I purchadrs the subscription for one month. After recovering the files, they were corrupt and useless. I addressed my concern and from Costumer Support Team they Have told me that SSD is tending to destroy and instantly delete files. They gave me instead lifetime subscription for the price that I paid, so I think they take their costumers seriously and will try to find a way to please them. I felt ripped off initially, but now I'm willing to give a second chance to the program should I needed it.
Help with licence
Very helpful and quickly resolved.
Warren great service
Warren great service , fixed my issue quick
Sorta Good customer service
Update: I'm still inside the 24 hour period granted to evaluate EaseUS, however it appears my trial period ended at midnight last night. EaseUS is very good, and their web help is very helpful. But when CS doesn't honor the deal, I'm out. I find it deceiving to issue a "trial" version that will do little, if anything. Not really a trial. I read that Macrium gives a 30 day trial period. Hopefully it will do what I need. Previous: Good customer service Chatted with Cary, who explained the "trial" version is not a trial but actually just a preview. However, Cary graciously gave me a 24 hour code to try out the partitioning features. EaseUs has rave reviews, I'm excited to accomplish a particularly hard task. I think EaseUS will do it.
I was getting nervous Second thoughts
Thank You I was getting nervous great job! Update: PC to PC transfer is sooo slow. Not sure if its going to work. Tech offered to do it for a fee..... Really???
Reply from EaseUS2024-11-20
We sincerely apologize for the unpleasant experience you encountered while using our product and interacting with our team. Based on the information you provided, it appears that our technicians were attempting to provide you with technical support to assist in manually transferring your data, which required an additional fee. If you are not comfortable with this process, you are welcome to continue using the product for data transfer. Typically, the transfer speeds will vary depending on the size and nature of your data. We regret any inconvenience this may have caused. Could you please provide us with your case ticket ID? This will allow us to review your situation and determine if we can offer you a satisfactory resolution. Your feedback is invaluable to us, and we are committed to continually improving our products and services to enhance your experience.
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