Problem solved
The engineer understood my problem and addressed it directly. My problem is solved. I have dropped one star only because I suspect that the consumer actions involved may have been a problem for someone with less computer knowledge.
About EaseUS
Data updated- Website
- easeus.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 321 reviews
- Replies to negative
- 93% (273/294)
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About this business
A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Written by the business, not verified by us.Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic
Fantastic, fast and great customer service!
Waste of Time and Money
Paid for the backup program but all I get is ads. I've spent nearly all day trying to just get to the actual software because I can't get past the ads. To anyone thinking about buying this software: DON'T. I've tried everything, even finding and deleting the embedded files that produce the ads. But they keep coming back. What a waste of time and money. ZERO STARS
Reply from EaseUS2026-09-27
Thank you for sharing your feedback, and we are sincerely sorry to hear about the frustrating experience you’ve had. We would like to clarify that our official paid software does not contain aggressive ads or pop-ups that prevent you from using the application. Once the software is properly activated, all promotional windows are completely turned off. If you are experiencing constant, unremovable pop-ups blocking the software, it usually indicates one of the following issues: The software is not yet fully activated: The license key may need to be entered in the app to unlock full access and remove trial prompts. Third-party adware/malware: Your system may be infected with unrelated adware that is generating pop-ups independently. We want to help resolve this for you immediately. Please reach out to our support team directly at [email protected] with your order number or email address. Our technical team will prioritize your ticket, help you properly activate your product, and assist in identifying what is causing these persistent pop-ups.
Excellent customer support
Excellent customer support. i had questions ,they were right here available live chat, fixed me right up . EXCELLENT CS
Activation code failed after updating…
Activation code failed after updating to ver. 20.8.0 Had to contact them to reset my activation code for some reason. Sounds like a bug. Glad Alex was able to help me Quickly! Thank you. I was asked to leave a review after service was completed.
Unusable product, hassle about refund
I purchased their iPhone unlock utility. They sent me an invalid access code so I was never able to use the product. By the time they responded to my questions I had already unlocked the phone myself after hours of frustration. Now they refuse to issue a refund After some delay they agreed to a refund
Reply from EaseUS2026-09-27
Thanks for your feedback, and please accept our sincere apologies for the frustrating experience you had with your recent purchase and support request. We completely understand your frustration. Receiving an invalid access code, waiting for assistance, and having to resolve the device setup on your own—only to run into friction with your refund—is far below the level of service you should expect from us. We have logged your feedback regarding the code delivery issue and our response delays so our team can address these bottlenecks and prevent this from happening to future customers. Thank you again for your patience while we resolved this for you.
EaseUS is the best video software…
EaseUS is the best video software company out there bar none. Their customer service is friendly and fast and I have been using their products for many years. The software is intuitive and powerful and has a very short learning curve as compared to their competitors.
Support quickly solved my activation…
Support quickly solved my activation problem. Thank you very much!
I am so grateful with the support.
I recently had the pleasure of working…
I recently had the pleasure of working with Jesse, and I cannot express enough how grateful I am for his assistance. From the moment I reached out, he was incredibly patient and understanding, especially considering my limited technical knowledge. Jesse took the time to explain each step clearly, ensuring that I felt comfortable throughout the process. His expertise was evident as he guided me through troubleshooting the software issue I was facing. Thanks to his efforts, the problem was resolved, and the software is now functioning perfectly. I truly appreciate his dedication and support. Thank you very much, Jesse! Your help made a significant difference!
Exceptional and Fast Customer Service
I would like to express my sincere gratitude to the EaseUS support team, especially Jesse, for providing such an outstanding service experience. Recently, I encountered an issue regarding account configuration during my software purchase process. Fortunately, the support team responded remarkably fast and handled the matter with high efficiency and dedication. Jesse was extremely patient, attentive, and professional throughout the entire process, successfully resolving my issue in a seamless and smooth manner. The prompt communication and proactive assistance gave me great peace of mind. I am truly grateful for their help and highly recommend EaseUS for both their reliable software solutions and top-tier customer service!
EaseUS Todo Backup works well for me.
I've been using EaseUS Todo Backup for a few years now and it works very well all the time. A good experience from their support team when transferring my software to my new computer too. A quick online chat re-set the licence code for me (after uninstalling from the old computer) to allow it to be added to my new computer's Todo Backup Program. Important Edit Oct 2026: After bricking my new Windows 11 Acer laptop badly after 2 weeks of use, EaseUS Todo Backup was able to restore it to perfection after I'd screwed all the hive registry files up. I had to do a clean installation of Windows first, but after that, the EaseUS Todo C: drive backup was able to get it back to yesterday's highly customised configuration pretty easily. But only with help from EaseUS's $199 per annum premium support service. Because I'd only backed up the C: drive and not the whole SSD including the EFI boot partition, it wouldn't have been possible for it to boot after the restore from having backed up the C: drive alone. Which is where Jesse from the Premium Support came in. He took remote control (I could see everything he was doing) and, using some remotely loaded disk manager app had everything working smoothly again in no time. He also set up my back-up task to how it should be to avoid needing premium support in the future and, finally, created an EaseUS Emergency Boot Drive for me should I nearly brick it again in future. Well worth the £180 it cost for Jesse's services, as it had taken me over 2 weeks to get the new laptop to that level of customisation and I didn't want to have to do all that again manually. £180 ($199) to save 2 weeks' full-time work is well worth it in my book. I can get on with my life again now and, best of all, I know that I can recover it myself in future now. And I still have another year of premium support if I need it. Thanks Jesse!
Lost my serial from 2020...
Panicked because I lost my serial from back in 2020 with an old email and Izzy saved the day!!! Back to being able to save all my files and sorted my issue super fast this morning when I wasn't feeling hopeful.
I had an issue with my activation code…
I had an issue with my activation code after updating the EaseUS partition software. Their online customer service saw that I had been trying to activate it and reset the code even before I was finished typing in my problem in the chat. Problem solved in under a minute.
Had To Reactivate PDF Editor - Lifetime Upgrades, But Was At Limit
I had to replace a system HDD and I was at the activation limit for PDF Editor - Lifetime Upgrades. I contacted Live Chat, briefly explained my situation and I was all ready to explain why I had to re-activate the software, but my case was resolved within one minute! Frank was a pleasure to deal with! Thank you all.
Great help and responsive to my issues
Great help and responsive to my issues. Simply the best!!!
I had a issue with the activation code…
I had a issue with the activation code and I contacted them with the chat support. In less than 30 seconds the issue was resolved
Great Customer support
Great Customer support. Shoutout to Frank who helped me within seconds with my matter
Excellent support
I was in a real bind, but Webber from the support team handled the situation so courteously and resolved everything! I’ll definitely be making future purchases. The quality of support is outstanding! Thank you so much.
Webber was so helpful
Webber was so helpful, I have used EaseUS for more than 7 years on data recovery issues, it is the best software and best company and best customer support! 10/10!
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