Great Support Engineer
well Izzy the support engineer did know how to guide me for what I was looking for Izzy was ahead of me when i ask to reste the pdf licence it usually takes some time but now it was ready to go
About EaseUS
Data updated- Website
- easeus.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 321 reviews
- Replies to negative
- 93% (273/294)
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About this business
A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Written by the business, not verified by us.Is EaseUS legit?
EaseUS (easeus.com) has a 3.1 out of 5 rating on OK.one, based on 805 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 321 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes. Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Auto-generated from all reviews of this business. For reference only.What people say
great support
great support Tnx to Quinn, I got a great support and help and very fast I got what I needed per chat whiteout waiting .
"Very helpful software and excellent customer service"
"I recently used EaseUS data recovery software after accidentally losing some very important files from my work laptop, and I am genuinely impressed with the results. The scanning process was extremely thorough, and it successfully found files that I thought were gone forever. The interface is clean, user-friendly, and very easy to navigate even for someone who isn't a tech expert. What stood out the most was their amazing customer support team—they were prompt, helpful, and guided me through the entire process. Thanks to this software, I recovered everything smoothly. I highly recommend EaseUS to anyone looking for a reliable and efficient data recovery tool!"
A real lifesaver when I thought my…
A real lifesaver when I thought my Africa footage was gone I recently had a fairly horrible moment when I discovered that a number of video files from a trip to Africa had never made it across from my SD card to my hard drive. I had subsequently formatted the drive, believing that I had safely transferred and backed up everything. Unfortunately, I hadn't. I used EaseUS's data recovery service to see whether anything could be recovered, and I was genuinely surprised by how much of the missing footage they were able to find. These weren't just ordinary files – they were videos from an important wildlife trip, including material that would have been impossible to recreate. The whole experience has given me a lot more confidence that there are options when something goes badly wrong with your data. Of course, prevention and proper backups are still essential, but when you make a mistake and think you've permanently lost valuable photographs or video, having a recovery service that can actually retrieve a significant amount of it is incredibly reassuring. I'm extremely grateful to have recovered footage that I had effectively written off as lost. For anyone working with important photographs or video, I'd definitely recommend keeping EaseUS in mind before assuming that deleted or lost files are gone forever.
Perfect service within 2 min Problem…
Perfect service within 2 min Problem solved. ! Thank you
I have just been in contact with…
I have just been in contact with customer service Alex and have one word OUTSTANDING
rescued a video of my trip
My GoPro recently decided to clear the SD card before uploading my files to the cloud. So I lost recent footage and also other videos that I had kept there. After trying several programs and none of them working or asking me to pay a very high price, I found EaseUS. I dowloaded the program which runs a scan of the card. Then you see the files that were found and you have the option to recover them! I had to ask a couple of questions to customer service and they were answered quickly and I was allowed to use a trial because this was a one time thing (I am changing the setting on the gopro that caused this). This program works! My SD card said it had nothing and I was able to recover my videos.
It was done quickly
It was done quickly, no hassle, very polite. All service should be this good!
Fast and precise problem solution!
very good service
Their software has saved my bacon more…
Their software has saved my bacon more than once - for lost data, video downloads and more. I haven't had a bad experience. Today I needed to reuse a previously lost copy, and the automated support actually did the job with minimal hassle and time. I will use their products without hesitation if the need arises.
Their chatbot helped quickly and…
Their chatbot helped quickly and effectively with my issue.
Chinese company masquerading as…
Chinese company masquerading as American. The software drops corrupted files which cannot be erased without special programs. This leads to corrupted hard drives that require formatting. Also the program itself can only be removed manually does not show up on Windows uninstall or CCleaner.
Reply from EaseUS2026-09-27
Thank you for sharing your feedback. We would like to clarify that we have never attempted to misrepresent or conceal our identity. Our headquarters is located in China, and we develop and deliver products to customers in countries all around the world. We are committed to complete transparency, and our company information, location and background are clearly stated on our official website. We would also like to assure you that our software never creates or drops corrupted files. Across millions of customers worldwide, we have never received any similar feedback. Regarding the uninstallation concern, it is likely that you are using the portable version of our software. You can completely remove the program by deleting the relevant EaseUS folder in your C drive installation directory. Thank you for your understanding. If you have any further questions or require assistance, please feel free to contact our support team directly at [email protected].
easy to get license transferred to new…
easy to get license transferred to new system after old PC had Failed. easy to work with and fast to correct problems
Helpful and knowledgeable
Helpful, knowledgeable, great service. Solved issue quickly.
Had to reset a license key
Had to reset a license key. Support chat was confusing to join through the website, but the app had a button that helped me join the chat without a hassle (What is a reference No?). Support chat helped me as soon as I described the issue with no hassle. Would recommend.
They are extremely helpful and offer…
They are extremely helpful and offer very quick solutions and support. And I certainly don't think there is anything better on the market than EaseUS when it comes to data recovery.
Jesse was quick and efficient, and with a dash of good humor!
Jesse was very fast on the keys, I know he's looking at more than one chat thread, but he did a fabulous job. I'd had a double purchase a few days ago and he was able to capture and correct the issue effectively. Quick and efficient, but was able to send back with a touch of humor. Nicely done, Jesse; I'd put you in for a raise, but I know the Team Leads don't usually take the strong advice of even favored clients, like me. Great job! Solved my fret completely. I normally purchase the Lifetime Upgrade versions of EaseUs products and have been very happy with both the product and the support I get when I fumble the keys. Thanks Team!
Quick help, perfect service
Quick answer, very experienced staff and a quick help when needed, they even take over your PC. Most of the program is very clear and works pretty fine. Also there are a lot of other possibilitys in the program to help you to get the most reliable system. For problems to difficult there is a very quick help. If possible I would give them a 12 out of ten. An experience afterwards, After a problem caused by other software I hat to restore a backup who crashed after 98% caused by Bitlocker, impossible to use windows anymore. With the extra programs I was able to get rid off bitlocker and got my computer online again. That for a price anyone can afford, bravo.
Excellent support from Izzy !
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