eBay (ebay.com) has a 1.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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James Estrada · 9 reviews · Experienced 2026-07-13 ·
★★★★★
This is the worst company ever
This is the worst company ever. I ordered a punching bag from last punch Inc. On eBay they said they delivered it but it never came. So I contacted the seller they said we don't have any records of you buying anything. I said really because you took the money out of my account Days later nothing. I contacted eBay after an hour on the phone. The gentleman told me they were going to process a refund 10 Days later. No refund from eBay. No product from the seller. I called eBay back. A new customer service agent told me they had to investigate the claim. Another 7 days. No money, no product garbage business. I run a business that was dealing with eBay frequently 15 employees. I told them all delete your eBay accounts. We will never ever again be using eBay. We are now using strictly Amazon eBay is obsolete. Every one of them deleted done with eBay
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larry sampson · 1 review · Experienced 2026-07-23 ·
★★★★★
Shipping times are not based upon…
Shipping times are not based upon reality.
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p garofalo · 2 reviews · Experienced 2026-07-23 ·
★★★★★
EBay PayPal rip off
Been ripped off a couple few times now and can’t get hold of eBay if your life depended on it PayPal no longer cover the buyer although they say they do so all up 1300 ripped off plus a few small ones
Anything you guy on eBay now you can buy on Chinese sites so I have deleted eBay scc punt and my PayPal account never ever again at least with credit card your covered not paypal
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Chris · 10 reviews · Experienced 2026-04-20 ·
★★★★★
Id rate lower if I could after 8 years…good job redditors and Seb praise you!
Id rate lower if I could after 8 years of using them about to be 9 and starting from just fb marketplace they have been steadily stealing more and more, deny it all, and even with proof on my screen, offering to send it all to them showing my bank statements and using the same one, I daily am met with 0 balance except for once, which I quickly knew to use as it returned right back to hell and they're paying a good institution also USING MY CARD THEY SAY THEY CANNOT ACCEPT BY ONE EMPLOYEE BUT THE ONE THE DAY PRIOR SAYS THEY ALWAYS HAVE ACCEPTED, they make excuses for why they ruined your small business and sank you, while you go from 100% to lower and lower, and I run a plant nursery with razor thin margins so knew exactly when it started happening and thankfully documented it so even with their "you can't class action sue me" I am 100% they are getting a lawsuit from thousands of thousands of thousands of people as they are all dealing with same issues, card being removed if they cannot steal from it or that bank has locked them out for witholding funds as from 1780 dollars in 90 days excluding 25% giving my regular rate of around 30.00-65.00 per order minimum and thats if they only order one item, I went from getting daily payouts of 32 here, some to liberis which is never the problem they just got caught up with a crappy company called ebay which is tanking due to it, And will be losing the company so abandon ship, get a rasberry pi4b and host your own server, any ai can teach you but use ethically made AI from swiss like LUMO, at least its not american and trained from our private data and they practice nothing but privacy and ethical standards. Grok is elons made from X interactions on the social platform but is amazing, so you can just download the information, store it, and use it offline if you want to remember that. And never have to learn or pay to learn again the hard way and always make it easy and to the point. Its how I learned to code python, setup free servers protected and encrypted to host my websites, and a 3D printer, but Ebay has been steadily stealing since early april as most point out we all experience same thing like website glitches, They deny it all, But look at their stock and reviews right now. It speaks VOLUMES, and we're only going to add fuel to the fire until they fix our accounts or sink like they make our small family owned businesses sink so thanks for the past good memories and the present hell you have put me through ebay, your customer service used to be good years ago, but the day you "implemented AI" and started stealing and taking advantage and charging nonstop reversal fees where YOU TRIED TO CHARGE MORE AND MORE AND MORE for whatever you deemed neccesary while letting the sellers and buyers get taken advantage of for your gain for more transactions well you brought this upon yourself. I don't expect you to ever fix my account, I don't expect I'll ever get paid all that missing money that made it where I cannot even afford a label anymore, as you're activly trying to take from any bank account or card linked and one employee says "Yeah we accept varo, the next day they say we've never accepted varo", one says "just delete it and readd it and itll work and make it look like it does" then boom, next day same thing. I could have coded the entire system better myself in a week. Glad you got caught and glad everyone on reddit has messaged every shareholder so they pull out and know that you are the next titanic and will be GLAD to see you finally go so me and my websites if you have not killed off enough families already by bankrupting them like you almost did me, making my untarnished reputation sink faster than lead, But thank goodness for contingency plans I guess. Just let me know when you want this to get better but your entire staff has to do it's part, there are people who can help you and trust me, they are NOT AND NEVER WILL be on your payroll but can make it all go away with just doing WHAT YOU KNOW IS RIGHT IN YOUR HEART. Corporate greed where the middle tier is left empty handed and the top run off with what they can, or are you going watch it fall like rome? Never thought AliExpress would be 100% more reliable than ebay but here we are, Shenzen china is officially swapped place with Ebay headquarters and my health is declining and bills piled because of it so thank you ebay for ruining my life almost completely. Just glad we caught and got the evidence that will be used in court come the day, and you cannot "make yourself unusable like do you really think that would work with trump OR you?" LOL Stop robbing people, fix your code, or let us do it, and make things right for once and stop putting $$$ OVER THE FAMILIES YOU DESTORY we have enough of that already in the states.
I am awaiting a refund from Lincent and eBay, for an item I bought which had an incorrect discription. I returned the item but dispite numerous requests to eBay and Lencent I have not received a refund.
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Consumer · 1 review · Experienced 2026-07-21 ·
★★★★★
I am a 72 year old Vet who does…
I am a 72 year old Vet who does business with EBay. I have never had a problem until I filled out an application to sell something. I was told that I was suspended. I had to talk to their attorney and it was going to cost $150.00 to appeal. I didn’t do anything wrong. Now I can’t even get in touch with them. Delete your app.
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Mary · 1 review · Experienced 2026-07-17 ·
★★★★★
eBay has brain dead authenticators for…
eBay has brain dead authenticators for their high end items. I was selling an authentic pair of designer shoes that I had authenticated by a third party before I listed them and included the certificate of authenticity when I sent the shoes to eBay's authenticators and they said they were fake and canceled my sale. I then went back to the third-party I used and told them what happened and they sent them to another company to authenticate and they came back real again. I told eBay, but they didn't care. They said what their authenticators say stands, then they had the audacity to send me an email saying I was selling counterfeit items. Just for my own peace of mind I then sent the shoes to a third authenticator and they came back real for a third time. So all in all the shoes were authenticated 4 times and three came back real and eBay came back fake .. they are morons .. I will never sell another thing on eBay if they paid me to do it. Worst company ever!!
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Robert Wood · 32 reviews · Experienced 2026-07-22 ·
★★★★★
Terrible service
Terrible service! I lost my job a few months ago and got roped into opening an eBay store with a guy who has since stopped communicating with me. Owes me like 1-200 dollars from -500+ transferring over. Probably never see it. But immediately after I send that to him eBay takes the last 20 dollars that was in my account, which was never approved to be used for paying eBay debts. That was supposed to come out of sales. Literally about to be homeless, I sold an item Friday evening and shipped it the following morning. It arrived Monday to the buyer. These people really took their cut of me selling my item, and because originally I was told I had to wait until it arrived, I borrowed 20 dollars to ship priority (came out to 19.01/20.. item arrives Monday and they really have the nerve to post on there that my money won’t be available until the 27th. If they ever pay me, that will be the last time I ever deal with this company. Absolutely horrible experience. It is good for linking you to buyers. Aside from that it is horrible. Marketplace is better. Items may take longer to sell sometimes but at least you aren’t expected to come out of pocket and wait over a week for your money. These people are sick!
Seller provided incorrect measurements and eBay didn't help
I purchased an antique dresser for $500 from t-ann_treasures on eBay and paid $500 to ship it to Houston. The measurements described by seller were 52" wide by 48" high. Actual measurements were 43" wide by 38" high. Big difference. Seller admitted she erred but said I had a valuable piece. I don't care about the value because I intended to USE it. Seller eventually offered to reimburse me $237.50 or return the dresser at my cost - another $500. I suggested we both forfeit $500. She withdrew her offer. I complained to eBay which said to return it at my $500 expense. So I'm stuck with a dresser too small to hold planned contents. Shame on t-ann_treasures and eBay.
Why when you phone ebay customer service do they just read back to you what the site tell you and shows you.
The tracking lately has just gone from bad to worse.
Horrible .. I’m also a seller and this buyer was to ship my item 3 wks ago yet eBay is making me wait another 3 days for my money when I purchased the item 3 wks ago and they’ve ghosted their account .. eBay really sucks and I’m don’t and closing my account
eBay Customer Service
Its non-existent!! They have setup a chat bot that doesn't work and there is no way of actually communicating with a real human! There is no email address that you can send your issue or complaint to! In this day and age, it's ridiculous that they are even allowed to run an auction site without any way of contacting a real person!
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Adam Lingard · 5 reviews · Experienced 2026-07-21 ·
★★★★★
Hidden transaction fees.
They don't disclose the "hidden" transaction fee. I am out a lot of money, which is something not planned for. I will not be using ebay again. They are. It transparent or helpful. Even Facebook Market place is better and that is saying something.
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Francois · 4 reviews · Experienced 2026-07-17 ·
★★★★★
sadly ebay is a joke now.
sadly ebay is a joke now.
they suddently blocked my 16yo+ account and ask for photo ID to unlock it to see if i am an adult. ive been buying stuff on there for as long as the site existed. i tried to contact them, no email anywhere. i ended up speaking on the phone with somebody using a cowbow voice changer. they told me he coudnt do anything.
i refuse DigitalID.
-0 stars/ worst customer service ever seen, ebay scammers always help buyers to claim their refunds.
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Nico Rich · 4 reviews · Experienced 2026-06-01 ·
★★★★★
Worst company of any kind ever.
So sick of typing out the whole story, especially cause they obviously couldn't care less about their reputation or they'd actually address some of their millions of unresolved complaints. Best i can summarize mine is they have been holding MY money hostage for over 3 weeks now. For absolutely no reason. Sold my items, packed and shipped on time, delivered early, positive feedback and zero issues. As a seller for over 16 years I've had zero complaints or issues, and 100% positive feedback on both sides. Now their new Ai system determines if you're worthy of getting your own money, and apparently I'm not. Spoke with three different "customer service" representatives now which all took me at least an hour of manipulating the automated system to finally connect me to a person. First two I could barely understand their English. One sounded like he was even driving a car. Third was a supervisor that took another hour to talk to, and he told me sorry we cant manually release YOUR money, and sorry you're struggling, this economy is tough on a lot of people. I said I am not struggling because of the economy, I am struggling because I sold items totalling over $500 dollars for a little extra bill money. But, now that they have refused to give me MY money, my accounts have gone into the negative, accumulated hundreds of dollars in overdraft and daily late fees and will continue until the 27th apparently is when MY money will finally be available. A whole month and 3 days after my items were delivered to their buyers. AND EBAY JUST DOES NOT CARE....
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Chris chris · 17 reviews · Experienced 2026-07-20 ·
★★★★★
I bought Korean bbq sauce and was sent…
I bought Korean bbq sauce and was sent miso ginger marinade. Ebay is the worst. Do not use ebay for anything. I've used them 3 times only once was I sent the right thing. Look at there trustpilot reviews 1.3. What does that say about a company
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Richard Schumaker · 25 reviews · Experienced 2026-06-18 ·
★★★★★
I had purchase rams
I had purchase rams, that was NOT posted in the seller's ad they were for servers, I refused the package, this seller has not refunded my money, the seller's name starts with Mara.83 - how long do I have to wait to get my money back, the seller should have posted these are for servers which the seller didn't do so. so that means the seller is at fault.
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James Gossett Jr · 1 review · Experienced 2026-07-19 ·
★★★★★
I don’t even know how I can give eBay a…
I don’t even know how I can give eBay a one star experience. I was expected a payout today and instead of being able to talk to somebody about my payout past midnight on the day where I was supposed to get a payout it’s an AI customer service and I literally get frustrated talking to it because of how stupid it is.
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Kim Sober · 1 review · Experienced 2026-07-12 ·
★★★★★
BEWARE of EBAY Shipping policy
BEWARE - if you sell something on EBAY they have a policy that every shipping label you print off - YOU the seller - are charged for. I had to print a second shipping label because the first one had incorrect information. I got charged 8$ for BOTH labels (total of 16$) and hadn't even shipped the item out. When I called they told me it would be 21 days before the WRONG shipping label would be refunded to my account. I have called twice asking why a shipping label is charged before you even use it. Other sites don't charge until the carrier scans the label. I was told the extra shipping label refund is UNDER REVIEW. It seems like EBAY is using unethical tactics to keep a sellers money. I will not be recommending EBAY to anyone who wants to sell items.
