Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
Written by the business, not verified by us.eCosmetics.com (ecosmetics.com) has a 4.5 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and the wide variety of skincare and beauty products available on the website. Shoppers often highlight the secure packaging that protects items during transit, alongside the very fast delivery service. Though some reviewers experienced notable delays with order processing and shipping times, others encountered occasional stock availability issues. Consumers mentioned that packages can occasionally take longer than expected to arrive or face unexpected cancellations during periods of high demand. A few people also noted extra costs or confusion regarding shipping fees and website navigation during checkout.
Auto-generated from all reviews of this business. For reference only.We're so pleased to hear that you found your experience to be both convenient and quick! We always strive to provide an efficient and smooth process for our customers, and your feedback truly brightens our day. Thank you for your wonderful review!
When I bought it, I was told I would get a $10 coupon in a $25 savings coupon and I haven’t got them. How do I get them and how do I apply it to my order?
Thank you so much for your 5-star review! We truly appreciate your support. One of our representatives has reached out to you by email with the coupon code and instructions on how to redeem it. Please check your inbox, as well as your spam or promotional folder, if you don’t see the email right away. We hope you enjoy your savings and your purchase!
We are so happy to hear that you found our website easy to navigate and the checkout process smooth. We truly appreciate your positive feedback!
Nothing higher than perfection. Fresh in code brand new cosmetics straight from the luxury houses and I get it faster with better discounts! My "go-to" beauty shop. Perfection! Product perfect. Price perfect. Delivery and shipping/packing perfect!
We are absolutely thrilled to hear that you consider us your "go-to" beauty shop! Thank you so much for the kind words.
It has been OVER a week (approaching 2 weeks now), and the 2 bottles i ordered haven’t even shipped. What’s even better is how this company CANCELLED an order i had put in alongside the 2 bottles i had ordered. All were confirmed within minutes of each other. So tell me how a WEEK later i get a notification that my order for one of the fragrances has been cancelled. It was an Allure Homme Sport Superleggera, and i got it during their flash (40% off) sale. The excuse was “we ran out of stock”. Come to my surprise, and i go ahead and see the same bottle being sold for almost DOUBLE the price. Btw, they never ran out of stock of the superleggera. I would know as i had people check the pricing and availability on the fragrance as i thought that this company was selling it at a better price than literally every other retailer. It was obvious that they wanted me to pay the OVER RETAIL price instead of the discounted price (which they’re supposed to honor, btw) that they were selling it at. I received the excuse of “durrrr sometimes the product goes out of stock durrr”. Lies. Complete lies. What a scummy, disgusting, money stealing company. Do NOT deal with ecosmetics, PLEASE. Literally go ANYWHERE else for your fragrances.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment caused by the cancellation of your order. Our inventory system updates frequently, but due to high demand, some items may sell out quickly, especially during sales. While we do our best to reflect real-time availability, there can occasionally be brief windows where stock appears available but sells out before checkout is completed. We understand how the subsequent availability and pricing of the item could have understandably caused additional frustration. We are working to update our website to accurately reflect real-time stock levels, and this item should soon be marked as out of stock. We apologize once more for any inconvenience this has caused. One of our representatives has reached out to you again to ensure this is resolved. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
I’m incredibly frustrated that the shipping charge was added to my total even though I had more than enough in my cart initially. Every time I added an item, the amount needed for free shipping increased. It feels a bit fraudulent because I would have been charged for shipping if I spent $45 or $75. So, I decided to buy fewer items, which is disappointing because I really wanted more. However, the total for free shipping kept changing. What’s even crazier is that after adding items totaling greater than $49 and applying the coupon, it showed that I would get free shipping. But when I would go back to my cart, I was still being charged for shipping. I tried to use their chat, but of course they were closed. **Updated - 8/19/26** The company reached out to me directly and made the issue right. They’re also investigating the shipping glitch to ensure it doesn’t happen to anyone else. Because of that, it’s clear they truly stand behind their business, and I’ll definitely be shopping with them again.
We sincerely apologize for the frustration and confusion you experienced with the shipping calculation. Free shipping is offered on orders over $49, unless the order is being shipped to Alaska or Hawaii. The order total must remain at $49 or more after any applicable discounts are applied. Our Customer Care Representatives are available by email, chat, or phone Monday through Friday, 8 a.m.–9 p.m. EST, and Saturday and Sunday, 9 a.m.–7 p.m. EST.
Good value for a product I’ve used for years.
Thank you for your kind review! We’re so glad to hear that you found great value in a product you’ve trusted and enjoyed for years. We truly appreciate your continued support and look forward to serving you again!
Pricing is great depending on availability of brand and product selection.
Thank you for your 5-star review. We truly appreciate you taking the time to share your positive feedback and are glad to know you had a great experience with us. Your support and kind words are sincerely appreciated.
Great price on Clinique product. Shipping and delivery were quick, efficient and packaged w care. Thank you
Thank you so much for your wonderful review! We’re delighted to hear that you found a great price on your Clinique product and that your order arrived quickly, efficiently, and carefully packaged. We truly appreciate your support and look forward to serving you again!
Legit and my item arrived on time, would get more as prices are good.
We truly appreciate your 5-star review! We’re glad your order arrived on time and that you were happy with our prices. We truly appreciate your support, and we can’t wait to welcome you back for your next purchase!
Thank you so much for your wonderful review! We're thrilled to hear that you love our website and find our prices affordable. We truly appreciate your support and look forward to serving you again!
Loved the discount I got on my product and the fast shipping!
Thank you for your 5-star review! We’re delighted to hear that you were able to take advantage of our discounts and that your order arrived quickly. We truly appreciate your support and look forward to your future orders!
Easy to access the web. Easy to search for what you’re looking for and easy check out.
Thank you for your 5-star review! We are glad to hear that you had a smooth and convenient experience navigating our website and completing your purchase. We look forward to serving you again!
Easy to use, good prices
Thank you for your 5-star review! We’re so glad to hear that you found our website easy to use and our prices appealing. We truly appreciate your support and look forward to serving you again!
I found it very easy to locate the product I was looking for.
Thank you for your review! We are happy the website made it simple for you to find the item you had in mind. We appreciate you sharing your experience and look forward to your next order.
Great products...would like more discounts.
Thank you for your kind review! We’re happy to hear you’re enjoying our products. We also appreciate your feedback about offering more discounts. We look forward to bringing you more great deals in the future!
Nice array of products. Easy to find specific items.
Thank you for your wonderful review! We’re so glad you found our selection easy to browse and that you were able to find the specific products you were looking for. We truly appreciate you taking the time to share your experience, and we hope to see you again soon!
Was unable to login to the website to cancel my subscription: I repeatedly was given an error message saying “too many failed login attempts” … on my first attempt and ended up up having to call in to cancel my subscription. The product was ineffective. I took it as prescribed on a daily basis and noticed no changes after 90 days of trying to it.
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the login issue and that the product did not meet your expectations. Our 100% Satisfaction Guarantee means just that, if, for any reason, you are not completely satisfied with any product purchased from us, you may return it within 30 days for a full refund or store credit. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Old default shipping address popped up. Immediately tried to change. Your customer service basically tough luck. It means I just wasted $90. Label printed. Not picked up by DHL. Lousy customer service. I will Spread the WORD!!
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Your order had already been forwarded to our shipping department for fulfillment by the time you contacted us. However, we reached out to our shipping department and had your address updated accordingly. We sincerely apologize for any inconvenience this may have caused. A member of our Customer Care team has reached out to you via email to provide further assistance. We appreciate your patience and understanding as we work to resolve this matter. Our Customer Care Representatives are also available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.
Grateful they had the specific color lipstick I was searching for. Shipping was very fast and my items were wrapped well for shipping. Thanks a million for having my favorite lipstick color!!
Thank you so much for your 5-star review! We're so glad we had your favorite lipstick shade in stock, and it's great to hear your order arrived quickly and well-packaged. We appreciate your support and look forward to your next order with us!
213 reviews matching
