Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
Written by the business, not verified by us.
Is eCosmetics.com legit?
eCosmetics.com (ecosmetics.com) has a 4.5 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and the wide variety of skincare and beauty products available on the website. Shoppers often highlight the secure packaging that protects items during transit, alongside the very fast delivery service.
Though some reviewers experienced notable delays with order processing and shipping times, others encountered occasional stock availability issues. Consumers mentioned that packages can occasionally take longer than expected to arrive or face unexpected cancellations during periods of high demand. A few people also noted extra costs or confusion regarding shipping fees and website navigation during checkout.
Auto-generated from all reviews of this business. For reference only.
Cancelling orders is impossible and contacting customer service via chat is non-functional and useless.
Reply from eCosmetics.com2026-08-15
Thank you for your feedback. We are sorry to hear about your experience and apologize for the frustration. Upon review, the subscription order was processed on August 13 and had already shipped and was in transit when the cancellation request was received. Because the order had already left our facility, we were no longer able to cancel it.
If you no longer wish to receive the product you purchased from us, you can return it within 30 days for a full refund, or for a full store credit within 31-60 days. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Thank you so much for the 5 stars! We’re happy to hear that you had such a positive experience shopping with us. We truly appreciate your support and look forward to your future orders!
Excited to use the highly rated SkinCeuticals Facial Cleanser. I’ve read reviews on it and it is gentle, yet through and will not strip my skin barrier! Thank you, eCosmetics!
Reply from eCosmetics.com2026-08-15
Thank you for taking the time to leave a review! We’re so glad you’re excited about your order and hope you absolutely love it. We look forward to having you back again soon!
I was a little confused by website,but I’ve learned to navigate sites, without running off the road, to a degree. I didn’t confirm that my order was finalized, luckily, I writwe everything down,such as the sku number, date I ordered, time, etc. After a couple of days, I felt I should confirm if my order was in the works, when ETA, correct delivery instructions, correct amount of money collected, and if the discounts I stumbled though on your site actually were achieved, (still dont know). I chatbotted yesterday out of frustration, and a live representative called me shortly after. Because I’m technically deaf, it took a little patience, but you guys were kind, thank you, so there! GK
Reply from eCosmetics.com2026-08-15
Thank you so much for sharing your experience and for your kind words! We’re glad our team was able to connect with you and provide some assistance. We truly appreciate your patience throughout the process and are happy to hear that our representative took the time to work through everything with you. We’re always looking for ways to make the shopping experience easier and more user-friendly, so your feedback is truly valuable to us. If there’s anything specific you feel we could improve, we’d love to hear from you.
**UPDATE eCosmetics reached out to me and offered to make this right. I appreciate their customer service and have adjusted my score to reflect that. I will be giving them another try and hopefully have a better experience on my next order.**
Ordered 3 items during a sale. Shipping is supposed to be 2-8 days. It has been 7 business days since my order and nothing has shipped. They couldn't tell me yesterday when items would ship! How can you have an order for 7 business days and not know when it will ship?! On top of that, one of my items was cancelled today because "they didn't have stock." Again, it took 7 business days to figure that out!?!? Terrible, terrible service. I will not be shopping with them again.
Reply from eCosmetics.com2026-08-15
Thank you so much for your feedback! We truly appreciate your understanding and are grateful that you’re willing to give us another try. We hope your next experience is a much more positive one, and we look forward to your future orders with us!
My first order came in perfect condition, very well packed. Shipping was super fast. I am definitely going to purchase from eCosmetics again in the future.
Reply from eCosmetics.com2026-08-14
Thank you for your wonderful 5-star review. We truly appreciate you taking the time to share your experience and are delighted to know you were pleased with your order and delivery. Your kind feedback means a great deal to our team.
I bought the shampoo and the conditioner. It does what is supposed to. Great products. Helps with stopping hair loss and also helps with growing hair. Not right away but with continued usage, you will see improvements.
Reply from eCosmetics.com2026-08-13
Thank you for the wonderful 5-star review! We are so glad to hear that you are enjoying both the shampoo and conditioner and have noticed improvements. We truly appreciate you sharing your experience and hope you continue to enjoy the products!
The product was as advertised, and shipment was timely.
Reply from eCosmetics.com2026-08-13
Thank you for your 5-star review! We're so glad to hear that your product was exactly as you expected and that it arrived in a timely manner. We appreciate your support!
It needs more info. From the hostess about the product. Hostess needs more selling talks. Too fast to sell an unknown product.
Reply from eCosmetics.com2026-08-13
Thank you for taking the time to share your feedback. We're always striving to provide the best possible experience for our customers, and we appreciate you letting us know where we can improve. We'll be sure to pass this along to our team so we can continue enhancing our presentations going forward. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any questions or concerns so we can quickly assist you.
Love the product and your shipping is quick. Would love free shipping if possible. Thank you and I will continue to order
Reply from eCosmetics.com2026-08-13
We truly appreciate your 5-star review! We’re glad to hear that you love the product and that your order arrived quickly. You can always enjoy free shipping on orders totaling $49 or more after any discounts are applied. We truly appreciate your continued support and we can’t wait to welcome you back for your next purchase!
Thank you for your wonderful 5-star review! We're so happy to hear that you are loving your perfumes. We appreciate your kind words and look forward to your future orders!
Finding what I wanted on your website was very easy. It was clean and organized. Checkout was very easy as well.
Reply from eCosmetics.com2026-08-14
Thank you so much for your 5-star review! We’re delighted to hear that you had such a smooth experience browsing our website and checking out. We truly appreciate your kind feedback and are so happy everything was easy and convenient for you!
My package came damaged. The two perfume bottles were empty and had leaked all over the box. The company customer service was quick to reply but didn’t help much in the end. No return no exchange just a send it back and then we will credit you. All I want is the product. It’s a gift and now I had no gift. Really dissatisfied.
Well I have been contacted by a wonderful company representative Rosemary. I sent video and photos originally showing evidence it was damaged and empty both bottles, it was requested to send it all back. Now I am getting a refund because they are out of stock of the particular product. So I will either wait for it to come back in stock and repurchase or find the product elsewhere. I will shop at e-cosmetics again though after this customer representative assistance!! Thank you Rosemary!!
Reply from eCosmetics.com2026-08-14
We’re very sorry to hear about your experience. We understand how disappointing it can be when an order doesn’t arrive as expected, and we truly appreciate you taking the time to share your feedback. A representative has reached out to provide further assistance and work toward resolving this matter. Our Customer Care team is always available to help, Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.
Used an old credit, which was given to me because an order arrived later than expected. Didn't ask for it, and hadn't complained about the order. Thank you!!
Reply from eCosmetics.com2026-08-13
Thank you so much for your thoughtful review! We’re glad we could provide a little something extra as a gesture of appreciation. We’re always happy to make your experience a little better. We truly appreciate your support and look forward to your future orders!
I’m out of town and my package was delivered to my home I was informed by the United States Postal Service. It been such a bit of time lapsed. I honestly thought I’d pay for something that I wasn’t receiving, but thank the Lord I was wrong. I give this company a 10 and if I’m pleased with my body spray, I will be placing another order.
Reply from eCosmetics.com2026-08-13
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and support. We’re delighted to hear you had a positive experience and look forward to welcoming you back for your next order!
I absolutely love eCosmetics ! They have the most amazing prices on everything I'm completely addicted to this site and I completely recommend everyone check it out 😍🤩🔥🔥🔥
Reply from eCosmetics.com2026-08-14
Thank you for the great review! We are so glad to hear you love eCosmetics and our prices. We truly appreciate your recommendation and are happy to be a site you enjoy shopping with. We look forward to serving you again!
I have not received my order and you’re asking me to rate it and your company.
I’m wondering where it’s at I ordered one bottle of body spray, sunflower fragrance
I’m out of town on vacation. I’ve been having all of my packages sent here to the lake house. I’m at., this one went to my home address my apologies to cosmetics.. My package was delivered. Thank you so much. That is my favorite favorite favorite fragrance Elizabeth Arden, 🌻
Reply from eCosmetics.com2026-08-13
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
Great personable service. Shipments expeditiously fast. Great assortment of beauty products at reasonable prices. I have been purchasing beauty products from
ECOSMETICS for many years. What I love most about this company is their prompt attention to respond with any issues and/or concerns that a customer may have.
Reply from eCosmetics.com2026-08-13
Thank you so much for your wonderful 5-star review! We truly appreciate your continued support over the years and are so happy to hear that you’ve had such a great experience with our products, shipping, and customer service. It means so much to us! We look forward to continuing to assist you and hope to see you again for many more purchases to come.
