EIO

Was sent a defective tool then got the run around

I’m a block mason with over twenty years in the industry. I ordered a trowel and line pin. The delivery came quickly but on inspecting the trowel i noticed that the blade on it was very poorly crafted, it was thin in places it was supposed to be thick and thick in places i shouldn’t be. Altogether lopsided and uneven. Any tradesman knows the value of a well made tool and this was far from that. I didn’t blame eio, as they didn’t manufacture it themselves, so I gave them the chance to make it right. Now they’re giving me the run around telling me take it up with the manufacturer. I’m telling them I’d rather just return it than go on wild goose chase. We’ll see what happens next, but totally disappointed at the moment

Rumesh M DissanayakaUnited Arab Emirates · 9 reviews · Experienced 2025-12-29 · Posted 2025-12-29

Good and amazing

Good fast shipping and good pricing

Good fast shipping and good pricing. Thank you.

Prompt delivery

Prompt delivery & exactly what I…

Prompt delivery & exactly what I expected.

Ordered and got the product

Ordered and got the product. What more could I ask.

Perfect

Perfect! Second time I have ordered from them!

Red motor varnish

I bought some red motor varnish to repair some spots on a motor winding. The price was better then I found else ware online and it shipped in a reasonable amount of time without excessive shipping charges. Communication was not very good. I did not get an order confirmation and had to leave a voice message to get a call back to confirm my order.

Very happy with your company it took a…

Very happy with your company it took a little longer than I thought to get the part but I was just happy I was able to get it. The vacuum was over 25 years old and didn’t think I was going to get any pods for it. thank you I appreciate it.

emailed back to let me know it was in…

emailed back to let me know it was in stock and then shipped promptly

Excellent tools

Excellent tools. Good communication given that what I was ordering was not in stock and overseas. I will continue to order from EIO.

I’m so happy that I found EIO

I’m so happy that I found EIO. I placed an order and next day it was shipped. You can find service like that these days. They have I forever customer with me. Whole bunch of Thanks!

1/2 was shipped and delivered fairly…

1/2 was shipped and delivered fairly quickly the other 1/2 took a month. Fortunately I was in no hurry for any of it.

I am grateful to EIO.com for supplying…

I am grateful to EIO.com for supplying an item that I could not buy locally. Thank you. hwtoad, Illinois.

Speedy Customer Service

Needed to cancel and order and it literally took 1 minute no questions asked. Great service straight to the point.

Received exactly what I ordered and on…

Received exactly what I ordered and on time!!!

Excellent service

Knowledgeable and professional sales person

Vessel bit set will be very useful; Klein lamp: excellent

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were mostly dead, but I expected it because these lamps have probably been on the shelf for a long time. (the batteries weren't really part of the deal anyway). ... replaced the quality dead batteries with equal quality batteries and the lamp lit up bright and intense . None of the Klein lamps that I purchased have been faulty or failed; battery life is good/excellent in low intensity mode. ... wouldn't be without them, now .

easy to order

easy to order, quick service, fair pricing

I dont have any issue with this…

I dont have any issue with this delivery, I do have an issue with my 2 "tuckpointing striker jointers that I ordered over a "Month" now and I have NOT received any updates or even a "courtesy" e-mail to explain the delay. I hope this situation gets resolved soon. Not happy