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ELEGOO

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973 reviews

3.0973 reviews
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About ELEGOO

Data updated
Website
elegoo.com
Category
Hobbies & Crafts
Location
China
Status
Unclaimed
Last 12 months
944 reviews
Replies to negative
90% (348/385)
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About this business

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Written by the business, not verified by us.

Is ELEGOO legit?

ELEGOO (elegoo.com) has a 3.0 out of 5 rating on OK.one, based on 973 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.

Auto-generated from all reviews of this business. For reference only.

What people say

Great company to work with!

Every experience I’ve had with Elegoo has been easy, fast, and reasonably priced. I purchased a 3D printer from them, followed by some filament, and later had a small issue with the printer that their support team helped me resolve. I continue to use their filament and replacement parts regularly, and I’ve had no issues with either. So far, the entire experience—from sales and service to parts and shipping—has been excellent. They ship items quickly and package them well. And the printer itself? Well, it just works. I don’t have to constantly fiddle with settings or troubleshoot problems. I upload my models, slice them, send them to the printer, and let it do its thing. I believe Elegoo makes quality products at a reasonable price, especially for beginners like me. I’ve been very happy with both the printer and the support I’ve received, and I would definitely recommend Elegoo to anyone looking to get started with 3D printing.

No support for canvas.

Put in a service ticket for my NEW centauri carbon canvas. Never heard back and my printer is still not functioning.

Reply from ELEGOO2026-08-17

Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. Actually our technical support have replied to you on August 7th, may I ask have you got an email that time, or is it possible it's blocked by email system? We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team

Shipment says it was out

Shipment says it was out, and expected on a Tuesday. It is now Friday and package is no where to be found yet. Very upsetting

Reply from ELEGOO2026-08-17

Dear customer, Thank you for taking time to leave your review.  We're very sorry for the delay delivery. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://ca.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team

Insanely slow shipping

Insanely slow shipping. Bought a refurb Centauri Carbon. Took over one week to ship and one week to get to my door.

Reply from ELEGOO2026-08-17

Dear customer, Thank you for taking time to leave your review. We're very sorry for the delay delivery. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://ca.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team

Neptune 4 max, brand new beginner

I purchased the Neptune 4 max as a both feet in to 3d printing. I've only tweaked it a little and will do some additional fine running, but it off the box, this is a great printer. I am brand new but didn't want the bed size to limit my imagination and I've been printing multiple items at the sane time. I'm printing useful items, not at our figures so, using only one filament at a time works for what I'm creating. Great product, very easy to use.

Filament needed to be boxed

Filament needed to be boxed, was sent in postage bag. Reels were damaged and dont turn well.

Reply from ELEGOO2026-08-13

Dear customer, Thank you for taking time to leave your review. Sorry that the packaging can't meet your need this time, we will try our best to improve, hope we can better meet your need in the future. We tried to contact you and would like to confirm if there is anything we can provide support, please kindly have a check. Or you can contact us at https://au.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Best regards, ELEGOO Team

Have not received product

Have not received product, purolator says due to mechanical failure , they will let me know when yhe shipping date. This is utter BS, elegoo needs a better delivery company. Ive put in for a refund, as im starting a business and need the printer. Will have to look for other options

Reply from ELEGOO2026-08-14

Dear customer, Thank you for taking time to leave your review and letting us know the issue. So sorry for delivery issue , we will try our best to improve, hope we can better meet your need next time. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team