ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
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Is ELEGOO legit?
ELEGOO (elegoo.com) has a 3.0 out of 5 rating on OK.one, based on 973 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Auto-generated from all reviews of this business. For reference only.
Quality and product is great. Was disappointed to see an international fee charge on my credit card from my bank, which was from my elegoo payment. Despite being delivered from Victoria Australia, and stating an Australian site. No mention of the payment would be taken internationally.
Reply from ELEGOO2026-08-17
Dear customer,
Thank you for taking time to leave your review.
Sorry for that. We tried to contact you and would like to confirm if there is anything we can provide support, please kindly have a check. Or you can contact us at https://au.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
Great experience with ELEGOO. They offer good products, quality service, and very attractive promotions and discounts. Everything has worked as expected, and so far we haven't had any issues with them. We're very satisfied with the service and would definitely recommend them.
Ordered a Wash and Cure station directly from Elegoo. It arrived seemingly defective. They responded however their email ended up in Gmail spam. I will try their solution and update this review if required. Changed to 5 stars for their quick reply.
Reply from ELEGOO2026-08-18
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. Actually we have replied to you on August 12th and 14th, may I ask have you got our email? Is it blocked by email system? Our technical will check and reply to you again, we're very sorry for the late response due to time difference.
We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
Purchased 20 rolls of filament and only sent 18
Contacted them many times and no support, replacement or refund
Reply from ELEGOO2026-08-17
Dear customer,
Thank you for taking time to leave your review.
Sorry that you are not satisfied with our service.
We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
The ELEGOO Centauri Carbon 2 is an excellent 3D printer. The print quality is impressive, it is fast, reliable, and I have been very happy with the results, especially with materials like PETG.
However, I think the ELEGOO ecosystem still has a lot of room for improvement. The mobile app, software integration, remote control features, and overall user experience are not yet at the same level as the printer itself. A better app, more stable connectivity, easier file management, and a more polished ecosystem would make a huge difference.
The hardware is fantastic, but now ELEGOO needs to focus more on the software side. If ELEGOO significantly improves its ecosystem, app, and software integration, I believe the Centauri Carbon 2 could compete on the same level as Bambu Lab and become one of the strongest options in its category.
Overall, I am very satisfied with the printer and I would definitely recommend it, but I hope ELEGOO continues investing heavily in its app and software ecosystem.
I ordered PetG and received PLA. I can use the PLA but disappointed that I didn’t receive the correct order. Judy
Reply from ELEGOO2026-08-17
Dear customer,
Thank you for taking time to leave your review.
Sorry for that. actually from the order information, the option you selected is PLA version. May I ask is there any misunderstanding regards it?
We tried to contact you and would like to confirm if there is anything we can provide support, please kindly have a check. Or you can contact us at https://au.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
Good but not good enough.
The install was straight forward and the book was good, but it didn't explain the extra cable for the AMS port since I already had the AMS port.
I got the AMS so that I could us the multi-material capability. I made a hood so I could continue using high temp filaments. However, unless you have all high temp filaments configured, when trying to load a high temp filament, the nozzle cools down to 220°C and PC can't load. It should use the configured low temp of the filament programmed and not a hard limit! I have a work around, but this is just poor quality control. You should never assume that a maker is only going to use lower temp filaments because you didn't offer a hood.
Reply from ELEGOO2026-08-17
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
As always, the team at Elegoo, was a pleasure to deal with. Services and delivery of items is always as expected. Fast and correct. Been a pleasure since switching to their products!
I bought some time ago a Centauri carbon. It works great, no issue. The new Centauri carbon came out with 4 colors system. I was able to order the canvas for my machine to do 4 colors without buying a new one. I am going to install it pretty soon, but for what I can see it is solid and well thought kit. Thank you
Their sales and delivery process is great! If filament and resin are in stocked, they ship very quickly, but if not all items are in stock, shipments may arrive over two or more days. Also, pre-orders may take time. I see both sides. If you're a business, and need it now, they are fantastic. As a maker, I'd rather everything arrive at one time.
I've always been happy with the quality of their filaments and resins.
Awful from start to finish. Ordered a printer got given a fake tracking number. Then was promised delivery that never came. Exactly the same the next day. Then I ask for a refund and get ignored. Then told I would get a refund if I close the case. Closing the case would remove all my customer rights so I refuse .Then they keep updating the delivery so my refund gets delayed for as long as possible. Then they just ignore me. Truly terrible company that genuinely doesn't care about their customers.
Reply from ELEGOO2026-08-17
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
