Fast reply and they will help with…
Fast reply and they will help with about any problem. You may have to wait for someone in China to wake up to get help.
About ELEGOO
Data updated- Website
- elegoo.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 944 reviews
- Replies to negative
- 90% (348/385)
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About this business
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Written by the business, not verified by us.Is ELEGOO legit?
ELEGOO (elegoo.com) has a 3.0 out of 5 rating on OK.one, based on 973 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Auto-generated from all reviews of this business. For reference only.What people say
The agent was prompt and helpful. First Printer
The agent was prompt and helpful for new 3d printer owner. First Printer and i had a "not" issue that was resolved so quickly. The cc2 i go without canvas has been a amazing machine i cant wait to get the canvas to try out multicolor and petg supports!
I bought a mars 5 ultra and it is not…
I bought a mars 5 ultra and it is not working. Every test print failed, all the steps the support team gave me failed. Its clear the emails are automated or something cause they ignore information I provide and tell me answer questions I ve already answered. Good luck trying to get a refund.
Reply from ELEGOO2026-08-31
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
went on there help sight opened chat…
went on there help sight opened chat took less then a minute to start asked question and received answer right away whole time about 3 min had my questions answered
Don't buy this defective product
I got a 3d printer, Neptune 4 Plus, as my first purchase. During 4 months of use, the problems keep coming endlessly from its software and hardware. The customer service is only giving a circular guide, not even solving the problem. I've been using the oldest 3d printer, like Anet A8 and Ender 3, before. But in this modern day, Elegoo still sells shit like this? Come on.
Reply from ELEGOO2026-08-28
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Horrible Customer Service!
I ordered a filament dryer from Elegoo on 8/3/26. Rec'd on 8/7/26. It arrived defective and does not work properly. I have been having an utter nightmare with Elegoo customer service since 8/10/26. Guess the customer satisfaction guarantee on website is a lie. I have requested a refund numerous times and just keep getting runaround form email, even when I reply to their request. I am done with them, I have filed a complaint with BBB and filed a chargeback with bank. Elegoo responded to this review, but never asked for my order number to follow-up, shows it is just a hollow reply.
Reply from ELEGOO2026-08-27
Dear customer, Thank you for taking time to leave your review. Sorry that you are not satisfied with our service. We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
My chat session was quick and fast due…
My chat session was quick and fast due to great knowledge of the rep. Made thing a lot easy in a tight situation.
Best company ever!
Great customer service
Great customer service. They were very responsive and were able to get me help quickly!!
Where do i even start
Where do i even start, i ordered the elegoo Neptune 3 pro in mid april it took almost 3 weeks to come, when it came it required assembly which may i add was confusing on its own but not too bad, when i assembled it i had to do the voltage and it was already set so i just turned it on. Then it came on for dare i say 4 seconds then everything switched off. I took it apart looked inside, nothing i emailed them they sent me some parts and when the parts finally came it was about june so i tried but they gave me no instructions of how to do it so from then we emailed back and forth and they kept saying the same thing. Then they finally after a week of emailing gave me a return label. I sent it off and 3 times i sent it off every time it came back then i asked for a refund and they had the audacity it send me a new printer so now i had 2 one broke and one completely new one i didn’t want the 3d printer as i was sick of emailing so then we were emailing for almost 2 months and i finally got my return labels for them both and everything was gone and that was just going on 2 weeks ago. Very terrible experience this had stopped me wanting a 3d printer FOREVER.
Reply from ELEGOO2026-08-25
Dear customer, thank you for taking time to leave your review. Sorry that you have issue when using and we can understand your feelings very well. Currently the order information you provided is limited and can't better confirm your issue. You may provide more details and we would like to provide support as soon as possible. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Made quick work of getting me where I…
Made quick work of getting me where I needed to get to
Good support, but unacceptable shipping experience to Cyprus
3/5 — Good support, but unacceptable shipping experience to Cyprus I am giving ELEGOO 3 stars rather than 1 because their customer support did try to resolve the situation and eventually sent a replacement shipment. However, the overall purchasing and delivery experience to Cyprus has been extremely disappointing. My biggest issue is the mismatch between ELEGOO's shipping expectations, customer communication and the reality of the shipping method they use for Cyprus. ELEGOO advises customers to contact support when tracking has not been updated for 7 days. This sounds reasonable, except that the shipping route they use can apparently have no meaningful tracking updates for almost three weeks. In my case, the original parcels disappeared from meaningful tracking after processing in Germany. There were no intermediate updates showing where the parcels were or what was happening to them. Then, approximately three weeks later, both parcels suddenly appeared in Cyprus. If this is normal behaviour for the shipping method ELEGOO uses, why tell customers that 7 days without an update is a reason for concern? This also creates unnecessary confusion for ELEGOO's own customer support. During my case, the original shipment was eventually treated as potentially lost and a replacement shipment was sent. Sending the replacement was absolutely a positive action from ELEGOO and I appreciate that they did not simply leave me without a solution. However, the original shipment was not actually lost. It was apparently just travelling through a logistics channel with extremely poor tracking and a very long period without updates. This now creates another problem. A replacement printer is already on its way. ELEGOO offered me only a 5% discount if I want to keep it. Therefore, I now either have to find somebody who wants to buy another printer for essentially the normal price, or deal with receiving and returning a large and heavy package. ELEGOO has offered to cover the return shipping, which is fair, but it is still additional inconvenience caused by the original shipping situation. The advertised delivery estimate to Cyprus is already 14–21 business days. That is a very long delivery time in 2026, particularly for an expensive and technically complex product. Combining that delivery time with potentially several weeks without meaningful tracking makes the experience considerably worse. For a low-value purchase, this might be tolerable. For an expensive 3D printer, I do not consider it acceptable. Another major issue is that customers cannot choose a better shipping method at checkout. I would gladly have paid extra for a properly tracked courier service. DHL Express, ACS or another reliable courier with effective last-mile delivery in Cyprus would have been strongly preferable to the current route through Cyprus Post. The final part of my delivery illustrates the problem particularly well. After spending weeks travelling internationally, my parcels reached Nicosia, but the final transfer between two postal facilities only approximately 2.5 km apart could not be completed before the weekend. I was even willing to collect the large printer myself, but I still have to wait until the next working day. This is not the delivery experience I expect when purchasing relatively expensive equipment online. ELEGOO makes interesting products and their support deserves credit for responding to the problem and sending a replacement. My criticism is primarily about the logistics system they have chosen for Cyprus and the expectations they communicate to customers. Based on my experience, I cannot currently recommend ordering ELEGOO products directly to Cyprus. Until ELEGOO offers a faster and properly tracked shipping option, I would recommend Cyprus customers also consider Anycubic, Creality or Bambu Lab, particularly if those brands can provide a more transparent and predictable delivery method to Cyprus. The product may ultimately be excellent, but the purchasing experience does not end when the box leaves the warehouse. Shipping, tracking and last-mile delivery are part of the customer experience too. ELEGOO really needs to reconsider its shipping strategy for Cyprus.
Reply from ELEGOO2026-08-24
Dear customer, Thank you for taking time to leave your review. Sorry that the delivery service can't meet your need, we will try our best to improve, hope we can better meet your need in the future. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Best regards, ELEGOO Team
Ordered the centauri carbon 2 combo…
Ordered the centauri carbon 2 combo system, 3D printer and the 4 colour system and what I received was just not right at all, the centauri 2 machine they sent has the wrong print head on it that does not accept the 4 colour change system. The machine was the single spool version. Utter rip off and ruined my birthday as this was my present. Now waiting to hear back for a return and full refund. Will NEVER use this company ever again UPDATE : You continue to not acknowledge a return and full refund for your own mess up, you have removed my one star review from your product page (what a way to hide the truth) Your customer service then continue to send me links to your own youtube videos that actually proves that you sent me the wrong product so you kind of messed up there. Section 75 has now been registered against this purchase, I gave you people ample chance to do the right thing and you continued to give me the run around. Now it is my turn to play
Reply from ELEGOO2026-08-20
Dear customer, Thank you for taking time to leave your review. We're sorry for the inconvenience caused. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Customer Service is A+
They are very quick to respond and very knowledgeable. Great experience all around.
Breaks down easily
They sent me a Centauri Carbon 2 which failed after one week. I sent it back, they sent a replacement, now the hotend is clogged beyond repair after the first filament change and now I have to change the whole hotend. I didn't have this much trouble with my 5 year old Ender 3v2 ffs...
Reply from ELEGOO2026-08-19
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Customer service hello?
Received a defective product direct from the website. Contacted customer service multiple times and only have received confirmation email of issue. Still waiting for someone to contact me about replacement. Probably going to result in a chargeback. Guess the great reviews about customer service are fake.
Reply from ELEGOO2026-08-19
Dear customer, thank you for taking time to leave your review. Sorry for the inconvenience caused. Usually we could reply customer within 24 hours. Is it possible the email blocked by email system? Currently the information you provided is limited and can't better confirm your order information. Would you provide more information regards the order. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
These guys are the best
These guys are the best The only issue I have is the last mile carrier, who refused to deliver to the door even though that's what the order was on, and had me schlepp a large 16kg box a couple km. Not elegoo's fault that Bring are assholes. But I do wish they'll use someone else in the future.
Great products and great support!
solid trustworthy company
Good prices
Good prices, fast delivery