Enabot

Kai NiederSweden · 1 review · Experienced 2025-10-30 · Posted 2025-10-30

satisfied till now

J WilliamsSouth Africa · 1 review · Experienced 2025-09-26 · Posted 2025-10-08

HORRIBLE - Customer service in non existent

Customer service in non existent Purchased mine and within a week started to give problems contacted Amazon and they said to also contact supplier. Once with supplier the responses came through fast and then SILENCE now when responding to the thread again asking for feedback I get a note saying ticket is closed because I haven’t responded WHICH I HAVE multiple times. I have even responded onto that mail too saying my responses are there - keep in mind I was smart to keep this one one email thread!!! So here I am sitting with a dud

Never received the device

Never received the device and the track and trace number supplied did not work Since posting we discovered it was delivered to the neighbours address Will not make up for the fact the T&T didn’t work leading to the confusion.

Poor Experience

Robot continually gets stuck on carpet. Tried to return and get refund per instructions on website. However hyperlink on website directs you to different website than instructions on support page. They state they respond in 48 hours, it’s been over a week with no response. Very disappointed in robot and service! Still trying to get response to return and refund request!!

Bought the product doesn’t work as…

Bought the product doesn’t work as describe contacted them multiple times to initiate return they wanted feedback which I gave and still no response on the return I first sent a email on 2nd July and they have still not sent me a return label absolutely ridiculous and poor customer service.

Sells your information

They sell your information to scammers. Expect to be immediately bombarded with scam emails if you give it to them. Do you want to trust your security with a company that does this?

Returning is a nightmare

When initiating a review, they will purposely not reply for weeks. This ensures you miss the 14-day window. I will be initiating a chargeback. This also means they don’t stand behind the quality of their product. Will never purchase from this company again.

Replacement Track Disaster

my dog chewed off a track the second he got it on its own...so I went on the web and ordered via enabot the only air tracks I could see...but there were too big and for the enabot Air. How was I to know the difference? no tracks available for my air 2. its been a month and we still haven't even used it. Not overly impressed. Also the noise functions don't seem to work Thinking of returning at this stage..

Enabot stole money from me

Enabot stole money from me! I initiated a return for one of their robots, didn't hear back for 2 weeks, so I initiated a chargeback on my card. After I finally heard back, I did the right thing and canceled the chargeback and returned the item. They claimed that they refunded the money but the charge went through again. I went back and forth with them for weeks with proof from my bank and I have no way to get the funds returned. They stopped responding to me over support. Really furious with this company

Santee GladeauUnited States · 2 reviews · Verified · Experienced 2025-04-21 · Posted 2025-05-02

This item was falsely advertised

This item was falsely advertised. The specs so that it can do an auto patrol and leverage some AI. This does not. False advertising won’t buy again.

Did not receive order, ghosted.

Placed an order, they could not deliver, and after I contacted them for redelivery or pickup there was no answer. I will be requesting a chargeback from my bank. UPDATE: Enabot reached out to me after the chargeback went through on May 22 and arranged for the item to deliver. Then they requested I cancel the chargeback and ship the item back and they will refund me accordingly. I sent the item back and it arrived to their facilities May 27th, today they still have not refunded me. Theyre claiming they gave me a "refund" already and showed me a screenshot of the chargeback. A chargeback is NOT a refund, and because I cancelled the chargeback I now do not have an option to chargeback AGAIN. Shady company operating out of China and will shortchange you given the opportunity. STAY CLEAR OF THIS PRODUCT AND COMPANY.

Brand new camera I cannot even find a working actual…

I cannot even find a working actual number to Customer Service. It is a ripoff. They have my credit card information and I do not have a working functioning camera. I am going to report EBO to the BBB!

This stupid thing doesn't work and I…

This stupid thing doesn't work and I have been trying to get a return label pretty much since it got delivered. I got told by Elon I would be sent a return label and then got ignored. There is no customer service number or any other way to reach anybody. This is disgusting and shameful behavior.

Great experience

Great experience, a good product, delivery on time!

Quick and Accurate delivery 👌

Get home pet companion/ security/check home device

Purchased the Ebo se home pet robot companion 3 months ago . This is an amazing product! I have 3 large dogs and previously had static cams, handy but missed some events. Big male Dog destroying new shoes 😞. Since purchasing Ebo se I can visit my pets anywhere in my home (controlled remotely by mobile phone app) and speak to them in real time , and with the patrol function scheduled 4 times daily , I have since had zero incidents. Also my border Collie loves ebos voice and follows it on patrol! Stairs can be an issue, but commonsense prevents damage . Overall extremely satisfied with this little gem.

Peter ScottUnited Kingdom · 82 reviews · Verified · Experienced 2024-11-15 · Posted 2024-12-23

Rola 175 robot

Excellent item and video quality is very good indeed 👍

Cannot meet my expectations of a pet tracker

Seems the product cannot meet my expectations of a pet tracker. It is told that the tracker will not record the location history even the gps is still working without network. It is quite important for me to have this kind of function. I have already buy other brand tracker which have this function.

Richard GreenUnited States · 1 review · Experienced 2024-12-01 · Posted 2024-12-02

I purchased a ROLA Mini and it won’t…

I purchased a ROLA Mini and it won’t scan the QR code to connect. Eyes just keep flashing. I’ve tried everything. I made sure the internet information was correct and reset it many times. Very frustrated! You can’t contact anyone at ALL! Website won’t download. No number to call. Impossible to get help. Highly disappointed. All I can do is write a review hoping other people don’t get robbed I like did.

Short shipment & shamelessly did not…

Short shipment & shamelessly did not inform the customer & also did not apologise. Difficult to trust them after this experience