Epay, is a secure, fast, and low-cost global payment solution provider. Established and headquartered in Hong Kong in 2014, Epay has branch offices in China, the USA, the United Kingdom, Europe, and Samoa, and obtained MSO, MSB, and PCI security certifications in the early years. Epay focuses on providing comprehensive financial services such as online deposit and withdrawal services, online payment, currency exchange, and global remittance. Epay has a total of 1000,000 global users and more than 200 cooperative banks and financial institutions, connecting with all major financial regions of the world. Epay leads financial services with "technological innovation", and is committed to becoming the most popular payment system in the world. Epay wishes to build a cross-border payment clearing center, link with the global payment channels and merchants, and lead the global payment innovation development.
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Is Epay legit?
Epay (epay.com) has a 3.1 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-24.
Frustrating platform to use, plan on using the MFA each time you sign in. Today oddly enough their platform rejected the MFA code several times and locked me out of my account despite confirming the code was correct. Another piece of technology claiming to streamline your business and wastes more time. I had to edit this review to provide how bad their platform can be. After refusing the MFA multiple times, I reset my password successfully but now they say my account does not exist. Zero stars is the appropriate review for their site and service.
Reply from Epay2026-10-23
Hello Customer ,Thank you for your review. We're sorry to hear about your experience.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.
Not only they claimed incapable of replacing a small broken cylinder that costs a few cents to make my POS work again but they said the only thing I can do is get a new one for 250 euros. Which after 10 days they have to send again because they didnt give the right address or cell phone number to the courier company and I was informed a minute ago. Otherwise I have to run my business without it for another week or so and I pay them generously for this???I am very dissapointed in their service and policy!
Reply from Epay2026-09-22
Please note that we do not sell anything, please make sure you are not looking at the wrong website or sending the wrong message, Our official website is www.Epay.com. You can visit our website to make sure we are not the platform you are looking for.
"Don't work for this company — they have bad credit. We had cooperated for years, but during the process of closing our partnership, they continued to take money from my bank account. I had no idea their credit was so terrible. This is a country that values honesty. Don't work for this company, or you might end up experiencing what my friend went through later on."
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
Don't call their Customer Service number!!! It is an 0844 (Premium Rate) number. Their service reps are incentivised to keep you on the line for as long as possible - and you are paying 60p - 70p a minute. Good businesses never use premium rate numbers for customer service.
Reply from Epay2026-09-23
Hello, customer. Our phone number starts with 86. Please note that we do not sell any products. Make sure you are not visiting the wrong website or sending the wrong information. Our official website is www.Epay.com. You can visit our website to confirm that we are not the platform you are looking for.
I world like to make a report on idk even know who I spoke tho I wash telling her my issues with the card and she is telling me to contact my employer them hang up when i tried calling back no one answered my phone number is 8763174553 I called around after 2pm thats very not nick cause i am frustrated and just trying to get some help
Reply from Epay2026-09-23
Hello, customer. Our phone number starts with 86. Please note that we do not sell any products. Make sure you are not visiting the wrong website or sending the wrong information. Our official website is www.Epay.com. You can visit our website to confirm that we are not the platform you are looking for.
Scammers I sent the money and they said its not paid
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
They promise remittance with 1-2 business days. But when its stuck at pending for more than 3 days, no response from customer service, they just say we are monitoring and will get back to you on progress. What's the use of having a customer service team , when they can't help in getting remittance on time.
Reply from Epay2026-09-23
Dear Customer,We understand your frustration regarding the delay with your transaction. We apologize for any inconvenience this has caused.Please reach out to us at [email protected] with your transaction ID, and our team will prioritize your case and provide an update within 24 hours.Thank you for your patience.Best regards,Epay Customer Service Team
Not a good company to deal with. Stay away. Let them figure out why.
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
They need to up their game. It's starting to smell bad.
Since January 1, 2025, I can't top up my Epay.com account using a local bank account. I don't know why NOBODY is mentioning this, as I believe I've been singled out or targeted. I have tried contacting all account managers, all second-tier managers... up to no avail. They told me they have "discontinued" the option of Local Bank Account / Swift in the US and they don't know when they're gonna have it back. It turns out that option is unavailable everywhere. Meaning, If I am a Chinese customer, I can't add money from my chinese bank account either.
The only options available are e-wallets that ARE NOT ALLOWED FOR U.S. CUSTOMERS. Then, what's the point? How is this company making money? I honestly don't know. I used it a lot in 2024, but then they turned into the worst customer service experience and a total waste of time.
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
This site is an absolute scam . They blocked me and stole my money. I'm so disgusted
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
My account was blocked on 02/07/2024 with a significant balance, and since then, I haven't received any explanation. Despite multiple attempts to resolve the issue, they have stopped responding entirely. Be cautious when dealing with them, as their actions seem unprofessional and potentially illegal.
Reply from Epay2026-09-23
Hello Customer ,Thank you for your review. We're sorry to hear about your negative experience with Epay.We'd like to learn more and resolve this for you. Please contact us at [email protected] with your details, and our team will follow up promptly.We appreciate your feedback and the chance to improve.— Epay Customer Service Team
Epay Australia
Quick to take your deposit of $1000.00 but have 1001 excuses when they have to refund the deposit. Emails are never answered properly - you only get a confirmation of email received. The terminal has been collected by their service provider but they still have to investigate the collection, telephone staff can't give any answers and will get back to you but never do.
Reply from Epay2026-09-23
Hello Customer ,Please note that we do not sell anything, please make sure you are not looking at the wrong website or sending the wrong message, Our official website is www.Epay.com. You can visit our website to make sure we are not the platform you are looking for.
Hello,
Just spoke with Amber at Epay in regards to signing up to the umbrella. Lovely customer service and I felt very welcomed! Made the experience very easy. Would definitely recommend!
-Shanice:)
Thank you so much epay you resolved my problem immediately. The WhatsApp customer service was so calm and friendly I love using epay fast transaction. Keep up the good work epay. I'll keep referring my friends and family
Thank you so much epay you resolved my problem imidiately. I love using epay fast transaction. Keep up the good work epay. Almost my friend using epay.
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