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Electronics & Technology

Epubor

Claimed

447 reviews

4.0447 reviews
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About Epubor

Data updated
Website
epubor.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
126 reviews
Replies to negative
73% (44/60)
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About this business

Leading software developer and vendor that related to eBooks/audiobooks.

Written by the business, not verified by us.

Is Epubor legit?

Epubor (epubor.com) has a 4.0 out of 5 rating on OK.one, based on 447 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 73% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the software for being extremely easy to use, noting that it handles format conversions and removes DRM restrictions smoothly. People deeply appreciate how fast and intuitive the clean interface is, allowing them to effortlessly manage and back up their digital libraries across multiple reading devices. However, some customers also noted that recent updates to reading platforms can break software compatibility, occasionally causing the program to stop working properly. A few users additionally mentioned that the free trial version is too limited or that certain stubborn files fail to convert as expected.

Auto-generated from all reviews of this business. For reference only.

What people say

They have poor technical support, they look like broken disks.

I have the SAME computer, it just failed to boot when I changed the processor, SO I CAN NO LONGER ENTER, so I CANNOT, unregister the program, it is IMPOSSIBLE, so I was forced to reinstall EVERYTHING. The technical support only answers in one way and does not solve the problem, so you can send a thousand emails and you will always get the same answer. They have no portal for you to manage the registered devices, VERY BAD.

Reply from Epubor2024-12-26

Hello, Sorry for causing you inconvenience, if you need to register the software on another device, send me an email to let me know your ORDER NO. or license email, then I can help you inactivate the previous one and activate a new license on your new device. [email protected]

DZsave doesn't work

I purchased a 1 month license to check the program out, but after multiple attempts the software just doesn't do what was advertised. On top of that the site boasts a live chat button that does not exist, and most customer service links are not actually links. After spending more time on the site there is also no link for refunding, or contacting anything more than technical help.

Reply from Epubor2024-12-15

You can contact me via email ([email protected] )to request a refund, tell me your Order No.

Ease of use

Ease of use is something I dont find very often in this types of program, everything being correctly labeled and a great support team make it swift to convert books that I want to read into other platforms. The only thing is that it may not fit all budgets, its high price makes it hard to justify if you only have a few books.

Malware & Dishonest Support

Tried to download the software but was blocked by Firefox and Chrome, both of which stated it contained malware. Decided that I had no interest in downloading after that point and requested a refund well over a week ago. Epubor first stalled, then said they would refund me if I initiated a refund request through their 2Checkout system, then refused to refund me. So malware laden software + an unethical company = I am glad the software never made it onto my pc. I will resolve with my credit card company.

Reply from Epubor2024-10-11

Send me your Order No. (email to [email protected]) 1. Epubor will only refund for the order placed within 1-month. 2. The malware warning issue has been resolved. 3. Anyway, I will help request a refund for your order since it did meet bug during that time, it harms you, I'm sorry.

You can't trust a lifespan license, too bad for an super product

First of all: the product is unique and great, we can achieve to read a EPUB with DRM you buy on any device. Congrats Epubor devs, the software is gold! However: - A lifetime license works only 1 year once you get it, or on your computer once activated. - There is a retrieval to do after we can see in the support epubor[dot]com[slash]support[dot]html but nothing works fine: - Chat does not open on any browser - Automatic-retrieval form does not do anything - support email is unresponsive, I didn't get response - There is a dark support mail in [g]mail (not support[at]epubor) I found there for pro-active users like us checking something to Trust... This looks like an abandoned product with a lucrative model to a minority. Are your initial 60$ for a "life" thing sustainable? Probably not because it's linked to the product owner very flakky. Note I wouldn't have complained if I had bought a service. In 2024 wour software are assimilated to services that's terrible to not know what you paid for something titled "life".

Reply from Epubor2024-09-19

We've sent you a new license via email, check the inbox or spam.

Testing out the trial version of…

Testing out the trial version of Epubor. Unfortunately, it is limited to decrypting only 20% of the file and outputs in text format. Would be nice to test every feature (decryption and format conversion) for a reasonable limited time in order to gain a better feel for whether the software is worth purchasing.

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